What to expect
- Sleep Quality
Last 5 reviews
A new return in Coronavirus times: They have done the best, 2 days later the hotel was closed!
It was July 2020 when the hotel has reopened. Upon arrival again nobody was standing outside to pick up our luggage. This was done inside the hotel. Check-In was normal. But none has informed us that there are no more written informations inside the rooom. You need to scan an QR&Barcode. But there are 4-5 Scans necessary! Why is it not possible to put all in one? Again we met the hotel Manager, Mr. Nestor Tur Ribas, who has given us an upgrade to a Suite, room 1417. Thank you very much for this upgrade, icluding whirlpool on the terrace with wonderful outlook over the plot, pool and sea. Of course you should apply for the use of this whirlpool to get it prepared. To be honest we have not used it. Inside the room in the bathroom was also a whirlpool what we have used. The bathroom has an unknown light system. In other hotels there is switcher, but not in this room. In this room you can switch on the light with a string. This is opposite to other hotels where it is to be used for an emergency call. In the room we also found a bottle of cold Spumante and some Petit Fours. What again we have missed was a bottle of complimentary mineral water. But here it is the hotel philosophy that you should pay for each bottle. We have booked half board. At the first evening there were only 2 other guests except us to be seen. The offers were reduced comparing the year before. Now you need to wear face masks and the cook will prepare it upon your wish. What a pity that the Junior cook has problems with understanding and speaking English. That has lead to several misunderstandings and poor results including bad preparations. To finish the story about the buffet restaurant: Our last evening, July, 30st, the offers again were massive reduced. For breakfast I have received sugar-milk for my coffee! After my complaint the waiter brought me milk from the coffee machine. The taste was also more than poor. The next morning I spoke to our perfect waitress, Marisa. She said " of course we serve sugar free milk: "Asturiana Grancreme"! Why wasn't this served automatically? The same experience we have had at the Pool Bar. The knowledge and quality of service is very different. From poor to good is the result! Wine offers: After ordering a wine in the restaurant it was out of stock. The staff always have given us wrong informations when our wine would be in stock again. This was the same at the Pool Bar: First it was said, that the wine is out of stock. 10 minutes later it was in stock! We got informed that 3 days later again the hotel has closed. My subjective rating: Check-In: 3 points Room 1417: 4 points Cleanliness: 4 points Service: 2-5 points Wine offers: 3 points Value for money: 3 point Preparation of meals: 3-4 points Check-out: 3 points
Had the most amazing service and holiday here in August, for a very fair price, this hotel offers a peaceful holiday, in a central location, with spa, fitness centre, so many pool areas, right by the beach, brilliant cuisine, I could go on and on for a long time, we adored our holiday. From the start to the farwell all days were perfect and all staff made our time there an unforgettable one. For breakfast we could not pick, there were so many options that went on for days. High marks Insotel.
Fabulous hotel but a small gym, & use of the spa facilities not included
This was our second stay at this hotel which we really enjoyed, and this is my second review of it. We booked Bed & breakfast as we like to sample the numerous bars and restaurants just a short distance away within the local area. The variety of choice & quality of the food at breakfast is outstanding. We tried lunch at the pool bar on one occasion which although very nice, was quite expensive compared to eating outisde of the hotel. The sunbeds around the attractive pool area are extremely comfortable. There is a lot to like about this hotel but it is not a cheap option. My husband and I particularly like to use the Gym & spa facilities which are normally good quality and included in a 5 star hotel such as this. For such a large hotel the gym here is quite small & it feels claustrophobic particularly if there are several other people using it at the same. Use of the indoor pool & spa facilities are only available at an extra charge which in my opinion is quite expensive. It's disappointing it's not automatically included for guests or offered at a substantially reduced price. Also on some days unfortunately our room was not cleaned quite as thoroughly as on our previous stay. Also even though they offer a pillow menu, we still found some of the pillows were not particularly comfortable to sleep with.
Not my idea of 5 star
I stayed at the hotel in October, looking forward to a luxury short break but was a bit disappointed. The staff were all lovely and the evening entertainment was really good, but I felt that the hotel did not quite meet the standards I would expect of a 5 star hotel. The bathroom was lovely and large, but a few minor things put me off. The toilet seat was loose and the shower tray seemed to have a dip in it. We didn't feel the need to mention during our stay but did leave comments behind. The TV in the room was small in comparison to the size of the room and no coffee or tea were included in the room, something I would expect in a 5 star hotel. We had an upgrade to half board so we're able to use the restaurant for breakfast and dinner. We arrived in time for dinner, but found on arrival to the restaurant that there was no one to greet us or even check our room number as you would normally expect. We seated ourselves and we were offered drinks but no explanation as to what drinks were included in half board- surprisingly we found out the next night that none were included and we had to pay for soft and alcoholic drinks. We also found that a lot of the buffet food at dinner and breakfast were not labelled, so you had to guess or just leave it. Again I will say the staff were great but all in all I did not feel I'd stayed in a 5 star hotel in Ibiza, and sadly would not recommend or return to the Insotel.
4th Visit and Still Enjoying Hotel and Area
4th Visit and Still Enjoying Hotel and Area This is our fourth visit to the Insotel Fencia still enjoying our time spent at the hotel and surrounding area, the hotel is situated at the end of a no through road which gives you no passing traffic and short walk to the promenade via beautiful paved pathway along the river and footbridge all traffic free. It’s always a very pleasant experience arriving at the hotel as its visually stunning to look at, once inside again you are not disappointed as it is clean fresh and bright, checking in is dealt with in a very friendly and efficient manner, luggage is taken to your room if it is available or taken up once it is available whilst you get on with relaxing, all the staff we have come into contact with have all worked as a team been without exception very friendly and helpful, we have never had a problem with our rooms, bedding, towels, products, cleaning has all ways been 100%, Breakfast and Evening meals are buffet style with plenty of choice with the option of eating in or outdoors, drinks and food around the pool area are all reasonably priced, never had a problem getting a sun lounger always seen to be plenty available. Santa Eulalia is definitely a safe family resort catering for all, the area itself offers a beautiful walk along the promenade with plenty of restaurants and bars (no karaoke or loud music) which is totally pedestrianised all the way down to the marina, the centre of Santa Eulalia has a very nice feel to it and there is ample to explore on restaurant street (nicknamed) and adjacent streets.
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