What to expect
- Sleep Quality
Last 5 reviews
We were looking forward to staying here but could not due to COVID-19 and our flight being cancelled. I called the hotel multiple times to ask for a refund but due to being within their cancellation window they would only provide a one night refund on a two night stay, which they only responded by email through. I think it is ridiculous to take advantage of people during a situation like this. Still have not gotten a call back 10 days later. Don't stay here.
I loved this hotel! When we checked in there was a bit of a mix up with the rooms and the night manager was having a hard time solving it. He was so nice and patient and insisted we just go to dinner, he would sort it all out when we returned and he did! The location is perfect, walking distance to many wonderful restaurants. Yes, there is graffiti covering the hotel but it is covering all of Santiago at the moment and it can't be helped. There were some protests there on our second day but nothing we couldn't easily avoid. The breakfast was good. What I enjoyed most was the historic feel of this hotel - it was beautiful and unique!
Our visit to Santiago
We stayed at Casa Bueras on our visit to Santiago. The staff Is Excellent! Very accommodating, friendly and courteous. The hotel is clean and within walking distance to shops, restaurants and transportation. They made us feel safe and comfortable.
Excellent boutique hotel in a good location
We really enjoyed our stay in this lovely boutique hotel which is in a very good location near the restaurants and shops of Lasterrria. The service was excellent and the staff were very helpful and friendly.
Welcoming Boutique Hotel
Yes things are a bit edgy in Santiago at present but we were made to feel very welcome wherever we went and nowhere more so than at Casa Bueras. The staff were uniformly excellent - pleasant, efficient and helpful. We had great recommendations for dining and sightseeing and we enjoyed every moment of our stay. Our room was comfortable and quiet. The terrace was a great place to relax after a busy day. We highly recommend this hotel. We hope that things work out in Chile as it is a wonderful country.
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