What to expect
- Sleep Quality
Last 5 reviews
Stunning views but a little tired
This is a wonderfully located hotel and we had a room that looked straight out to sea. The position was great for walking to the local restaurants (2 minutes) and to join the 12km walk around the bay. We were unfortunate to have visited when there was little whale activity but at another time it would be a perfect spot to watch whales. Indeed, we did see one from the restaurant at breakfast. The room was large with a separate sitting area and bedroom. Both had televisions, which sounds great, but when one was switched off, the remote switched on the other one. We also had a window that didn't latch properly (which was repaired when we asked but then re-broke again soon afterwards) and one of the sinks in the bathroom constantly gurgled. This is indicative of a hotel that could do with some refurbishment. This was most noticeable in the corridors and staircases where the carpets were worn and the walls in need of redecoration. Breakfast was good with a well stocked continental buffet and good quality hot food. The staff were friendly and engaging, particularly the car park attendant. A highlight was the waiting staff singing happy birthday beautifully to a guest at breakfast.
Elegant, upscale five star resort right on the ocean. Simply beautiful rooms. Amenities were wonderful. Very close to some nice little simple restaurants. Love the interior decoration of the hotel. A little confusing to walk around but it was still quite nice. The gift shop was exceptional. Highly recommend despite the price.
Stunning location, gorgeous spaces and bit quirky
This is the Grande Dame of Hermanus - it's expensive but difficult to beat the location overlooking the water and right on the Cliff Path. The hotel has been beautifully restored with gorgeous fabrics and seating areas in the public spaces combined with stunning floral arrangements everywhere and attentive, gracious service. The rooms are a bot quirky no doubt in large part because it is an old building. Great USB outlets in the rooms but the rooms are noisy in that you hear those above you on the creaky floors. The staff were responsive about my lack of sleep for the two nights we stayed here due to the noise of people above us walking about in the middle of the night and the sound of flushing toilets from above us. It is still a great pot for enjoying Hermanus and taking in the majestic views....
We stopped at this hotel for only two nights and it rained while we were there so could not do the Whale Watching, however that was not the hotels fault. We had a lovely suite overlooking the ocean, the rooms had everything you needed but the settee was a little bit worn and not very comfortable - prob needed reupholstering or renewing. The chap on the gate was very nice, most staff were pleasant, the breakfast was ok. We had our lunch on arrival and didn't understand that it was almost 2.30pm and meals for lunch usually stop then, they served us but we felt rushed and the staff could not wait to clear away and get us out of the dining area. Did not feel very welcome to be honest. We mentioned that there was a leak in our room because of the rain and in all fairness they offered us a free evening meal, which was fantastic and they really pulled the stops out there. We thought that the whole ambience of this hotel was like being in New England and many of the visitors were pretty well off and a little bit snobbish, something we found in a few places across South Africa with the locals and even some Brits that were visiting the area, esp of a certain age. No one spoke to anyone else and the staff just did what they had to do while you were there. Sometimes I was glad to get out of there for a walk (even in the rain). If I went to Hermanus again I am not sure that I would really want to stay in this particular hotel, although it was nice and quirky, there was a lack of warmth somehow and I do not mean because of the weather either.
The room we had was very good, our terrace was over the front door of the hotel. The bathroom was enormous. A giant walk-in shower and 2 basins at one end and a bath, toilet and wash basin at the other end. Also had 2 heated towel rails. Most towels ever had in a hotel, there was 3 bath towels and 4 hand towels, plus 2 flannels. Toiletries were also excellent. Breakfasts were excellent, hot selection and cold buffet both good. We were very disappointed with the restaurant though. Used the first evening and our starters were excellent but our main course was burnt. The steak was rare but the sweet potato wedges were black and so was the gluten free bread that was served to my husband. It was with a ranch sauce but both were served with a burnt jus!!!! Apologies all round and main course taken off the bill. Thought we'd try somewhere else the 2nd night 😀 the duty manager Patrick said if we ate in the restaurant again he would guarantee that our meal would be perfect. Pre ordered one of the meals and reiterated it to the waitress who took our order. Again starters excellent but only half of one of the meals arrived, no steamed vegetables. After complaining and asked to wait, eventually walked out of the restaurant. Sebastian, the General Manager, was extremely apologetic the next morning and removed all food and drink from the evening from our bill. I would stay at the Marine again but I definitely wouldn't eat in their restaurant again. Hence why I am only giving the place 3 stars ☹️☹️
© TripAdvisor 2019
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.