What to expect
- Sleep Quality
Last 5 reviews
Go to Lanzerac when you can. You will enjoy every moment. Great Services and the Rooms are all unique and spacious. The wine tasting is a must and you will enjoy breakfast on the terrace in the mornings.
I was shocked when I went to collect my bags to leave at 9.30 am that the cleaners had already started in the room with duvets and pillows all over the floor and furniture moved haphazardly. I have never had this experience before and what made it even more upsetting was I had been ill the day before and had thought I might need to stay in the room longer. Breakfast very slow. Only 2 tables and we waited over 20 minutes for coffee and had to ask 3 times for cooked breakfast and ended up with 5 minutes to eat. We were told there was no room in the restaurant for us the evening we checked in. We asked if they could please try and fit us in at 6.30 and eventually we got a table. We had a suite and a luxury room during our stay over the weekend and we were promised the manager would be in touch to discuss the issues we had its very disappointing that we haven't heard anything. It's a shame we had been thinking of going back in May but definitely will be trying somewhere else now.
Missing the finishing touch
Overall it was a pleasant stay, but Lanzerac disappointed given the reputation (and cost). A malfunctioning door lock was reported twice and not fixed; food was alright but not great; breakfast service was slow.... Disappointing given the wonderful setting, great rooms, wonderful facilities....
Fabulous lunch at Taphuis. Returning to the Lanzerac after many years, I was thrilled to find it had retained its charm, beauty and excellent standards of service. I look forward to a return visit very soon. Thank you.
Refreshingly Good service and Atmosphere
We went to the Kitchen restaurant at Lanzerac for my wife’s birthday on 31 January 2020.Very warm welcoming at restaurant. The restaurant’ interior is beautiful and with class. There is a see through glass between the restaurant and kitchen which is thrilling to watch. The gourmet and food was outstanding; my wife had fish and I the lamb dish. The Lanzerac wine was also superb and was a good pairing. Coming from a rural town the experience was refreshing with fantastic service.We also received , on the house, a glass of champagne. Thanx to the Restaurant manager who made it special for us.
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