What to expect
- Sleep Quality
Last 5 reviews
After having stayed at Castello di Monte two years ago, we stayed there again for one night . Apparently ownership changed and everything was in one word: shocking. When we arrived, it was clear they had no record of our reservation. They fumbled around, asked my surname, asked for proof of payment, etc. They then hastily typed up a welcoming letter that we received after we have been in the room for a while. It was also clear the room had not been prepared for anyone's arrival. Amongst many other things, the telephone was missing, room fridge not even plugged in. Service on the terrace was appalling and similarly in their restaurant. Our orders came out wrong twice, with breakfast we asked for another menu but never received it. We were never offered any juices at breakfast, bread or even coffee. Sadly, this was not the case before and the whole establishment deteriorated dramatically.
Castello di Monte is located in very beautiful surroundings. Quiet and peaceful. You can walk around the area. The accommodation itself was a beautiful Tuscan villa. The room was large and the bathroom even bigger. We had been upgraded to the wedding suite which was fantastic. (we celebrated our 10th wedding anniversary) Amazingly friendly staff. Beautiful room but a bit dark, there was no ceiling lighting. A little shame that this beautiful room was overlooking a parking lot! It should have had a balcony / terrace. The breakfast and dinner were perfectly ok but not wow.
Everything is magical from the moment you arrive! The security guard is friendly and informed. He handles the check in process after showing you your room. The staff are very helpful and not permanently up your ally. Just there for assistance when required. Room is spacious and access is easy. Breakfast is served with a view over Pretoria and the breakfast itself is satisfying, again with outstanding service. Outstanding!
Usually I can find a fault somewhere! Our welcome was lovely, the views and sunset great from the tower, the rooms well appointed and fully quipped, not to mention beautifully designed and decorated. Supper and breakfast were freshly cooked and tasty. the owners were away, it was nice to see their staff and friends overseeing their absence were going to so much effort to maintain their reputation.
Castello di Monte - a magnificent experience
Our stay at Castello was simply magnificent experience. The facility is exceptional, the view is breathtaking, the staff is impecable and the dining experience was fabulous. We can't say enough about our stay and hope to return next year. If you are in the area, be SURE to spend at least a couple of days at Castello!
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