What to expect
- Sleep Quality
Last 5 reviews
Beautiful, tucked in the mountains, breath taking views from the rooms/balcony, clean, quiet. Excellent staff. Superb attention to detail. We travel a lot and have never met a group of people more hospitable and that gives guests the amount of individual care as they strive for here. The staff remembers what guests need, like, prefer, allergies, water with or without ice, have a list of wines/cocktails they think we’ll like ready to offer, helped plan out activities for the 2 days we were there. Made all necessary arrangements/phone calls. We noticed them doing this with several guests staying at the lodge. Very very kid friendly. Have a play room for kids. Leave a box with toys for the kids in your room. Food was delicious. Orders can be individualized to the best of their abilities. Someone even washed our car that had been driven for 7 days and was full of mud/squashed bugs without us asking. Everyone’s cars were washed. Highly recommend. Would love to visit again.
Amazing views and brilliant location -breakfast on a clear day overlooking the pool and the forest is hard to beat. Staff are incredibly friendly and helpful - really want you to have a great experience. The suite set up worked really well for us - with the children well catered for on the ground floor and double bed upstairs for parents. The staff even cleaned our car for us each morning before we left for the day! Would definitely return - thank you for a great visit
Wonderful staff, rooms and some other facilities need a facelift
We were looking forward to this lodge so much that we basically built our trip around it. Having been in SA many times before, our expectations here were high. We had unusually cold weather during our stay, and an ill child, which did not help the overall experience. However, I would like to stay objective here. The staff is wonderful. They are helpful, smiling and present. The views are the most magical during all our trip - if you sit outside on the deck you can see wonderful butteflies and birds. The pool area looked lovely (although we were not able to benefit from it). The hotel is ideally located for trips to Monkeyland, Birds of Eden, Beach and much more. Now the "not so good": the rooms are dated and we found the room but also some other areas in the lodge less clean than in other places that we have visited. The kids play room is not a place to stay for long, it is not appealing, and I don't think kids would say there for very long. There are some games and old books, but with a little investment, this place could look much more inviting and some of the games could be replaced. Frankly, this room looked sad. The toy box in the room is a nice idea, but the toys were very old. There is nothing wrong in using old books or toys, I am actually in favor of that - but it seemed that there was just a lack in investing in some new children games, books, toys and replace some of the very old materials. The disappointing point for us was the dinner. I guess most guests decide to stay in for the night, which is what we did for both nights. While dinner was okayish the first night, the second night we had overcooked pasta for the kid and Penne al Vodka which turns out to be a Pasta dish with tofu and vegetables. Now this is clearly our fault, as we ordered it only by reading the title. It's still unclear to me how they can put such a dish on the menu. We returned it saying that it was not what we had expected and the waitress did not comment on it or send anyone over to discuss. Breakfast was fine, not more - freshly squeezed orange juice would have been a plus. Thinking that this was one of the more expensive places during our stay (think peak season prices), and a place that we were so much looking forward to, I left a bit disappointed. I hope the place lodge considers and accepts some of the constructive feedback, as I believe it has all the beauty and potential to be a really outstanding place.
We stayed for 4 nights. The front of house staff were extremely friendly, the food was very good and accomodation superb. They will even wash your car. Stunning views from the balcony across the forest to the mountains beyond. A small wood burning fire, in our room, came in useful when the temperature dropped. I would have scored it a 5 but following an attempted break in by a baboon, the cleaners failed to clean the decking properly despite several requests. Be prepared for monkeys playing on your roof. You can walk from the lodge to the Birds of Eden. 45-50 minutes one-way, but be prepared for a climb. The lodge are happy to come pick you up if you don't fancy a return trip.
My husband and I stayed here 13 years ago on our very first South African adventure and it was gorgeous. We returned on the 23rd December for two nights only to find it had undergone a major refurb and it is now even more gorgeous. The staff are professional and friendly and only want to make your stay the best it could be. They have an excellent chef and the menu for dinner would suit everyone. Breakfast on the terrace is wonderful with a full array on the buffet as well as offering cooked delights as well. The views overlooking the Tsitsikama Forest are breathtaking. Thank you to all the team for making our return so special.
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