What to expect
- Sleep Quality
Last 5 reviews
Very poor service, highly disappointed
The service at this venue is extremely poor. From communication about the reservation, booking activities to delivery of service by waiters and management. Not to mention over priced! The staff has very little knowledge in their departments and were very unprofessional. Several times during our stay we had to search for a waiter at meal times and then tell them that our meals are included. Our food took over an hour the one night. It was suppose to be a romantic dinner we paid for and it wrecked the experience having to search for the waiter 3 times and waiting over an hour to finally eat the small portion of food. The management was hardly visible and had no knowledge of a booking of the dinner which was arranged prior to arrival and paid for. He then said that it was not possible to have the dinner at the jetty as advertised and paid for because they charged me incorrectly and the weather was too windy. This is not indicated on their website at all. The front desk charged us for activities that were already paid for and the bookings manager had some of our activities not booked even though there was several e-mail and phone communications from us with them about dates and times. They even booked the one activity on the wrong date. Very poor service ! we won't be back or recommend them... We traveled nearly 400 km to visit them and sadly the experience was not worth the money we paid...
It was lovely spending time with my family. Very relaxing. Also nice to be out in the bush and experience our natural beauty. This is the 3rd time we have been to Ghost Mountain Inn and it is one of our most beautiful places to be xx
Best place to stay in Umkuze....
Clean Modern Deco, Great views, Beautiful Spa, Peaceful Surroundings, Awesome clean pools, perfect location, friendly staff, always ready to assist with a smile. ( Great coordination of activities). I recommend!
Did a proposal, and everything was amazing from staff, to venue, to making a plan when the original plan didn't work, to the food, the drinks and just everything was on point and amazing I can't say enough thanks to all the staff that helped
I have nothing to comment about here but it was exciting and tremendous wonderful the rooms were so clean and the service we got was so good it was my first time and it not gonna be my last time I will surely visit ghost mountain very soon I was very happy to show up there and we had a great experience
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