What to expect
- Sleep Quality
Last 5 reviews
Great Hotel in the Heart of Capetown
Really enjoyed our stay here. The location is fantastic and the room well appointed and large. Bathroom is spacious with large bathtub and separate shower. We stayed on floor 10 above the noise and had a small balcony and great view of Table Mountain. I would suggest you upgrade to use the Taj Lounge located on the second floor and well stocked with helpful staff. The concierge were all so helpful. Recommendations were always spot on. We enjoyed walking the city from this location and always felt secure. We had a small issue which the management team solved for us. Duty Managers Hein and Papy were very responsive. The breakfast in the lobby was sumptuous. The lobby is an old bank converted today into the most gorgeous room with high ceilings and just over the top beautiful. This is one of the nicest and well staffed hotels I have visited any where in the world and can't wait to return.
Terrific Hotel in the middle of Cpae Town
The Taj is really a terrific hotel. The old part in Whale Street houses the reception and dining areas whilst the new tower block has the sleeping accommodation. The rooms are beautifully appointed spacious clean and have the most amazing views of the city and Table Mountain. Perhaps the best feature of the hotel is the quality of the staff who could not have been more helpful in dealing with all the small enquiries that arise during a few days in a new city. In particular the use of the Valet automobile service, when available (this is a privilege not a right!) Is a particularly helpful feature. The breakfast buffet was superb. The hotel is in a perfect position for exploring the city. I would recommend it without reservation.
Nice - service needs to step up to be a Taj
Check-in was quick. Strangely they took a pre-payment on my card rather than a block. As I did not spend anything in the hotel I got a full refund. But I got hit with a transaction fee on my card. So check that next time. The room was spacious. Fruit basket was nice later in the stay a bottle of wine was left in the room. Everything worked fine. Huge comfy bed. Cleaning of the room was average. There was some sticky residue on the desk at check-in never got cleaned. Items not replaced in shower. No turndown at night. Service was inconsistent. Either amazing or not there. On first day at breakfast I had to ask for everything. On day 2 the someone welcomed me for breakfast and then said follow tjay person. Next two days thanks to one member of staff (forot her name) was awsome she remembered how I liked my coffee and chased people up if they were slacking. At checkout Norma was friendly and joked with me. But staff seemed distant and lacked warmth and hospitality. Something Taj excels at.
An outstanding hotel with superb service
We stayed for 5 nights in an Executive room with lounge access. The food and service were outstanding. We will definitely be back. We ate in each restaurant and the food was amazing. Breakfast both in the lounge and in the main restaurant were outstanding with such a huge choice.
Great stay at the Taj! Exceptional service. Great calue
Exceptional service. Concierge was super helpful. Took advantage of thr complimentary city walking tour. The hotel drivers were great ans very attentive. Breakfast buffet was awesome, bombay brasserie was delicious as well
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