What to expect
- Sleep Quality
Last 5 reviews
The best home away from home
Even though we live in Cape Town, my husband and I love spending some time away at the Nellie to decompress from life. Our last visit was over a few days and even during COVID times, the quality of service remains. An iconic destination and experience of old world glamour and grace.
Home away from home
Fantastic experience from start to finish. I think the team members at the hotel are attentive, professional and very pleasant. The rooms and facilities are lovely. This was my family's first trip since the beginning of lockdown in March 2020, they loved the visit and felt safe the entire time. I cannot wait for my next visit.
The Mount Nelson is a joy
Everything about my experience at the Mount Nelson was phenomenal. It's a beautiful grand dame hotel that feels fresh and modern. The location is unbeatable in the heart of the city. The staff are some of the kindest, most professional people I have ever come across at a hotel. They really went above and beyond to make our experience special. I can't recommend the Nellie highly enough!
Mount Nelson is a 10/10! Busi and her staff went above and beyond to make our stay more than exceptional. This was the perfect start to our honeymoon. Not only did they upgrade us to the most beautiful suite, but they also surprised us with a bottle of champagne, fruits and the cutest/sweetest surprise on our bed when we came back to our room from dinner (see photo attached). Their staff is superb and their attention to detail is beyond what we imagined. Every night, we would come back to our room with our bed made yet again (for the second time within the day) and a bottle of water sitting on our nightstand. There really wasn’t a single day that a staff member didn’t have a smile on their face; addressing us with the sweetest and most sincere attitude. We loved this hotel and we hope to come back some day in the near future. To Busi and the rest of the Belmond Mount Nelson team, THANK YOU!!
Excellent Staff, cant do enough to make your stay wonderful. Good hygiene protocols in place. High Tea is a must but be sure to book well in advance, they take only limited numbers due to distance protocols. The rooms do need to be updated and all restaurants and facility's opened
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