What to expect
- Sleep Quality
Last 5 reviews
Dear Shangri-La, I would like to give my highest of compliments to your excellent team that took care of me during my stay on 16th February. It was a very special day for me as it was the day I proposed to my future wife. I am glad I made the right choice of choosing Shangri-La for my occasion. Firstly, I would like to personally thank Yana Arshad and her fantastic team from Guest Relation who went far beyond the extra mile to ensure that this day will be a perfect one for me. She arranged a romantic set-up during check-in for us to begin with a great start. She coordinated well with me to have our friends come and setup the surprise during dinner. To end it all, she pre-ordered a cake that came in just in time for us to celebrate this joyful day. I would also like to thank a few of your staff such as Farah from check-in reception who greeted us with the warmest welcome and provided us with the corner room so we had more space for the set-up. Secondly, Afiq from The Line Restaurant who is a great host by ensuring the all our ordered food was right and was a great company for dinner. Finally, Arif from check-out reception who concluded our our stay with a big smile and making our stay at Shangri-La a full circle. I want you to know that I sincerely appreciate the outstanding service Shangri-La has given me. I am really impressed with the warmth of your team, they have exceeded every expectations. I will definitely recommend your hotel to friends & family.
Thank you Shangri-La Singapore
We had initially wanted to book Shangri-La Sentosa but we are glad that we eventually chose Shangri-La Orchard as we had really enjoyed our stay with you guys. Room was spacious with a private garden. Jacqueline assisted us with check in. She was very professional and the whole process was seamless. She kept us engage throughout the whole check in process and gave us a detailed explanation on the hotel facilities. Special thanks to Jack for arranging the surprise for me and my partner and we really appreciate it. We will come back again.
Thank you Shangrila for looking after my husband so well
Due to the mistake made by ICA, my husband was sent to Shangrila and I was sent to Furama city centre. Each day, we share photos of our meals and trust me, comparing food between the 2 hotels is like heaven and earth and not difficult to guess which is which. I had to keep very close track of my 76 year old husband because before he left Paris, his cardiologist had diagnose him with a heart condition and not recommended to stay alone. Although I made appeals after appeals, ICA remain heartless, unresponsive, irresponsible and nonchalant I spoke to the duty manager of Shangrila and even though he was very sympathetic towards our situation knowing that it is purely ICA’s mistake, he was unable to help me move in with my husband. I was very consoled as he and his team were taking such good care of my husband. Service at Shangrila was amazing and impeccable Today is his birthday and they sent him lovely birthday card and chocolates which is such a nice surprise. This is one hotel that deserve the highest compliments and recommended choice for all travellers. Since visitors arriving in Sg are not allowed to choose hotels, it will be a big blessing if you are sent here. THANK YOU SHANGRILA. Mr Robert Kuok, I hope you are reading my post will should be so happy to see how your investment has not only touch hearts and lives of people like us, but you have an A team that you can be so proud of!! Ps. It must be govt policy that all meals served in SHF has to be halal and came as a surprise that even when a country like SG comprising of only 14% Muslim population has succumb to pressure for the majority now do not have freedom to eat their own food (pork) but to give in to the minority. He is missing his pork bacon for breakfast
Valley Wing service standards stands out
Despite full occupancy (stayed 2nd to 5th April, Room 858) svc staff at summit room (flowrence, sharmila, Janga n team of part timers) managed to get things n food n drinks flowing. N take note of guests too. Housekeeping also good despite busy schedules. Kudos to Sam, Valley wing manager for running tight ship. N yes, thank you for acknowledgement that there will be no repeat of guests waiting up to 3hrs for rooms to be available for use upon 3pm check-in.
Stayed at the Valley Wing! Worth the investment 😊 also took the family fun package. What can i say, we are so busy with a lot of fun activities plus we get to eat a lot as well! I find the breakfast at line just ok but nonetheless we really enjoyed this stay and got some cake and balloons to celebrate my son's birthday.
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