What to expect
- Sleep Quality
Last 5 reviews
Great room but there are better hotels in Singapore
We stayed in a Horizon Club deluxe room - was modern and comfortable with an excellent view. The hotel is ideally situated and great for those who enjoy a walk. The newly updated HC was well refurbished but large and overcrowded with people and screaming children. It felt like we were in an airport lounge and we fighting for a table. The food and beverages were average at best; some of the red wine not even drinkable. The staff are friendly and efficient but sadly when the space is at full capacity at most times of the day - it doesn't really matter.
Lifts up to it Brand!
A excellent stay I had, even though I was stranded in Singapore due to covid-19 pandemic, my 64 days stay was made very pleasant simply coz its Shangrila! Rooms was great, comfy...well designed, classy and clean! Staff had pleasant attitude too, going extra mile on all occasions. I would highly recommend and would also definitely want to stay in the group of hotels in future wherever I travel.
What can I say? Service makes a good hotel great!
Shangri-La Singapore is the flagship hotel in the group and it doesn’t disappoint. On arrival we were very pleasantly surprised with the open, inviting decor and atmosphere. The check in procedure was prompt, pleasant and professional. The space is beautiful, especially for a city centre property, although our autistic son did struggle with the way sound travelled around the space (This is unavoidable because of its design but we were able to avoid further distress as after the initial check in we used the Club lounge service centre). Having booked a club level room for a family of 3 I would absolutely recommend that families alternatively opt for a family level room. This was by far the best family level we’ve come across; the laundry room was a pleasant and welcome surprise. Star team member award has to go to Shawn Tan, the duty manager, who went over and above to help make our stay a memorable one. He even made sure he was available to wave goodbye when we left for the airport! That said all the staff were courteous and professional with the club lounge team making us feel exceptionally welcome. The club lounge here has particularly impressive views, food and drinks service. We wouldn’t hesitate to book another stay here if we’re lucky enough to head out to Singapore. Thank you Shawn and team!
Excellent hotel and great service
We’ve stayed at a few Shangri-La Hotels and this one didn’t disappoint. Great staff, very clean and high quality service. The bar in the lobby is great and the restaurants are excellent. We stayed in a suite with access to Horizon Club. The Club was excellent and we had our breakfast here each morning. Cannot complain.
Made Mother's Day Special
Hat's off to the team at Singapore's Shangri-la hotel for making Mother's Day so special. In what are considered to be some of the toughest operating conditions in the hospitality industry ever, the team just excelled...the Mother's Day High-Tea package was simply superb and made the day really special. Special call-out to Soumik for his assistance in making it possible but to all at the Shangri-la - thank you!!
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