What to expect
- Sleep Quality
Last 5 reviews
Amazing experience for SHN! Super friendly staff and great service!
After arriving in Changi Airport, I was pleasantly surprised when the 50-seater bus brought me (with 13 other passengers) to Shangri-La Hotel. Check-in was at a dedicated corner and pretty efficient. Each of us filled in a single-page form and waited for our turn to be checked in. The friendly staff explained the conditions of SHN and services provided (3 meals a day, change of linen once a week, change of towels 3 times a week, etc). My room was in the tower wing with a great view. The room had a big study table at the window, a huge king size bed, and big bath. The huge TV and many channels provided bulk of entertainment during the 14-night stay. Everything was immaculately clean. Every meal was well-prepared, tasty and nutritious. Breakfast had cut fruits and whole fruit like oranges, bananas and apples. Lunch and dinner included a sweet pastry to complement the main course. Meals (and other items like linen) were put on a stool placed outside our doors. My daily routine included two walks. Each session involved 200 laps from one end of the room to the other, and amounted to ~2.2km for each session or 4.4km a day. The hotel also provided suggested video programs (e.g. yoga, exercise, comedy, Ted talks) for us to do each day and on Saturdays, we get to chat with Hossan Leong live on Zoom! There were also recorded greetings from different staff every day! The only time I could get out of the room was for the nose swab test that is conducted in the hotel. Staff handling the test were friendly and safe distancing measures were strictly adhered to. The swab wasn't uncomfortable to me and felt a little itchy more than anything. Check-out was scheduled to space out the guests and was quick. We were informed of the check-out time via a letter on the last night. I was really happy to have the opportunity to stay in Shang for my SHN. They really try their best to make it an amazing experience for us, from the pastry treats to programs to meals.
A great experience!!!
I loved my first visit to the Shangri-La in Singapore. It was after I visited the Shangri-La on Sentosa that I decided I would like to try the one on the Orchard road. In the process of my move to Singapore, I stayed in the serviced hotel and that was fun because we could visit the swimming pool at the main hotel. The frog pool was a small outdoor water play-area the first time I visited but now it has evolved into the much bigger Splash Zone which has a pool, water-play pirate ship and more things to play around on. The staff who operate this area are lovely and my little brother made friends with them easily. This new area has brought in a new membership where you can visit splash zone whenever you want! When I did this we got $250 to spend for free and A reservation at the waterfall Italian restaurant. There are free slushies by the pool and they have just bought in a new burger stall that sells cheese and pork fries and 1/3 pound burgers that are insane. I very much enjoyed this trip.
Most memorable birthday staycation!
My family and I had the greatest time celebrating our birthdays at the Shangri-La Orange grove. The hotel, facilities, decoration, and atmosphere was beautiful. Safe Distancing, safety, and health protocols were carefully monitored and followed. More than that, the service was impeccable. All our needs were anticipated and taken care of which made us feel so special, despite it being such a huge hotel. Mica, our Asst. Guest Relationship Manager, absolutely knocked it out of the park ensuring that we had all the necessary reservations and that everything was in order to make this the most stress-free, enjoyable, and memorable weekend! A few shoutouts to Noel, Benjie, and Raja who made us feel at home in the Valley Wing! Kudos to the Shangri-La team for making this a memorable staycation in such tough times.
The staycation with the young kids at Shangri-La is superb. The family package includes 100 dining coupon per day and play time at the bugs-indoor playground and the picnic box (with a lot of food inside) It’s also during school holiday, with some additional kids activity and dinosaur theme decoration at the lobby. The new water playground is also very good. The breakfast buffet is change to all-you-can-order. But it’s ok. Also arrange a birthday surprise for the kid and the decoration in room is nice with a cake and a hand written birthday card. We stayed at the corner room of at Garden Wing. The view of the swimming pool is great with a huge balcony. The room itself is also very clean and they I provide the sanitiser kits for the guest as well. Also have special amenity kit for young children. It’s the best resort in Singapore, and even better if you bring the children along.
Exceptionally comfortable SHN Stay
I am truly amazed at the service levels for my SHN stay here, I am used to staying at such properties, but this was a SHN story, and I was expecting a barebones approach from the hotel. For S$2000 for 14 days stay, including perfectly acceptable meals, it is not easy for a hotel of this quality to even cover basic costs. To my complete and pleasant surprise, no corners were cut and no efforts spared to make the stay as comfortable as they possibly could. I was plain lucky to have been allotted this hotel for my SHN. Hats off to Shangri La, Singapore and to its outstanding team. You folks are thorough professionals. Thank you and you shall see me and my family again in better times. Cheers.
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