What to expect
- Sleep Quality
Last 5 reviews
good in-room dining
I had the best fish and chips in my room - crispy beer batter and fabulous tartar souce! so delicious. my husband enjoyed his wagyu burger too. the in-room dining made up for the limited facilities. thanks shangrila! the garden view room had a huge balcony and the room was comfortable.
Last minute getaway with the kid
A lovely stay and absolutely fantastic service from Shangri-La Orchard Singapore. It was a resort in the middle of the busy shopping belt of Orchard. From check in to check out, immaculate service. My kid loved the treasure hunt, BUDs indoor playground and Splash zone water playground. Parents get to have a breather!
A Lush Green Escape!
Had a a one-night stay at Shangri-la Singapore. We booked for a room in the Garden Wing and were greatly impressed by amount of lush greenery in The Garden Wing Atrium. It was a unique experience, walking to our room as we were further greeted by the waterfall and sound of water crashing onto the rocks. All in all, impeccable service. Even the porter played balloon with my son while we were registering for check-in. The staff made effort to even remember my kids' names, be it at the Splash Zone or Buds. Thank you for the warm welcome and wonderful stay.
Coming back to our favourite hotel again and this time we are celebrating our anniversary. 1 week before our arrival, I have emailed to Reservation team to help for arranging the surprise amenities for my wife and I got immediate response from them. Thanks to Ms. Nikki Raneses and Ms. Leong Shi Qi for the assist and all the arrangements are well taken care off. They also answered my concern about the dining restrictions properly as now Singapore is having Phase 2 (Heightened Alert) situation. Upon arrival, warm welcome by bellman team and all the check-in process was smoothly handled by Mr. Shawn Tan - Service Manager at Front Office. We been informed that we got an upgrade to Valley Wing room for this special occasion. Thank you to Front Office team! Arrived to our room and we just fall in love immediately! Big size, nice view, classic design! Love it so much. Thank you to the Guest Relations team for amenities arrangement. Throughout the stay, we never leave the room at all and all our requests were handled well by the service centre team! Thank you to one of the Engineer who came to fix our room home theater sound system (#851, 9th June at 6pm). Thank you to In Room Dining team who served the meals to us although there was a miss out on our meal but they resolved it immediately and professionally! Kudos to the team. Thank you to Housekeeping team for assist us on the request too. Upon check out, Ms. Nora - Valley Wing Manager greeted us and checked us out. She talked to us and introduced us the whole benefits of Valley Wing. Lovely staff! Once again, thank you to all the staffs who gave us their excellent service. We will definitely back again!
We stayed before at the Garden Wing and it was an excellent stay, that's why to celebrate our anniversary this year, we decided to book staycation at Shangri-la again and yes we are not wrong, it was the BEST staycation ever. They extend a complimentary upgrade to Valley Wing, room has no balcony but it is waaayyy prettier room and bigger room. We are sooo in love with Valley Wing. Special thanks to Shawn that checked us in and also Guest Relation Team that arranged the anniversary amenities for us. There was some glitch for our in room dining dinner but they resolved the problem immediately and not letting us feel down. Thank you for the In room dining, Engineering (that helped us with the sound system), houskeeping team, and guest service center team that makes our stay very comfortable. And also last but not least, thank you to Nora and the rest of Valley Wing team that always ready to assist us with big smile behind their mask (we can see that from your eyes!) Once again it was more than excellent stay, it was a perfect relaxing stay. We are looking forward to go back there again, hopefully soon!!
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