What to expect
- Sleep Quality
Last 5 reviews
Best Staycation ever!
We stayed at the Valley Wing at Shangri-La over New Years and it was an amazing experience! The stay was very luxurious - the staff take note of your smallest preferences and ensure you have a pleasant stay. The room itself was huge and very comfortable. They included Mustela kids amenities for my son and even gave him a stuffed toy (squirrel) upon arrival - he loved the treatment! The splash zone is particularly fun for all - we went there every day during our stay. Our son also loves buds and we were pleased they had a drop-off option for 4 and above - it gave us some downtime as well :) And yes, we need to book time-slots for the splash zone and buds (the link is provided on arrival), but this was really easy and we always got the timings we wanted. I also loved the beautiful gardens at Shangri-La - the Orchid is a beautiful addition to their landscape! We can't wait to return again!
A stay that leaves me with bitter after taste.
Was looking to this stay as we are celebrating a special occasion with a stay at the Valley Wing. There were so many things to look forward to but to our disappointment. 1. Attention to Guest at the Champagne/Lobby Lounge There aren’t many guests around but it is so difficult to get the attention of the wait staff on several occasions. 2. Attention to Guest at the Patio We were relaxing at the Cabana located just at the Patio section and ordered drinks with the wait staff. After waiting for an hour, seeing them serving the Cabana beside us and not us, we were baffled and re-ordered. However, the drinks still did not reach us and we just left. 3. Food Delivery to the Room We ordered some takeout and the hotel reception called us to come to collect the food instead of sending up. We understand it may be due to the governmental/hotel policy so we didn’t think too much. 10 minutes after I collected the food, there was a knock on my door and to my surprise, the hotel staff was sending a takeout food to my room, though it was a wrong room number. That left one thinking why there are service differences. 4. Rooms Allocated The hotel was well aware that we are celebrating a special occasion, yet they assigned us to a room with a toddler. We were awoken several times in the night due to the relentless crying of the toddler. That destroyed our rest and we were just annoyed. Understand the Valley Wing maybe going through a full-capacity situation but I’m sure they would have known to reshuffle guest knowing off the “situation”. 5. Final Drinks at the Champagne Lounge As we did not get to have our cake last night, we decided to have one at the Champagne Lounge before check out. Understand it maybe the hotel policy to stop serving checking out guest but the delivery of the messages could be nicer instead of; I quote “This drinks will be complimentary and you have to pay for the next one that you order”. We don’t think the wait staff was meant to be rude but delivery does matter. It might be due to a sudden surge of guest but again, we expect a decent service standard at this hotel, especially the Valley Wing given the high praises/recommendation of many. 6. Service at Check Out Not sure if I’m overthinking but usually at check out, the reception staff will enquire on your stay and experience. However, none of this happened and they just proceed to process the check out. They didn’t even offer complimentary car park slip and forgot all about it. Had to go back to the counter to ask again before leaving the hotel. All in all, having stayed at many hotels in the world (with or without status the chain), I find that my experience here is definitely the worst and this is not what I expect from Shang. I certainly would not come back here as the level of service is certainly appalling. The hotel management should definitely review their service standard or they might have more of such reviews in the making. Just my two cents.
Pure Indulgence @ Valley Wing
We had a pure indulgence and pampered stayed at the Valley Wing for my 30th Wedding Anniversary. Served and assisted by very helpful staff which made our stay very memorable. Looking forward to our next stay
Review for the services of the hotel.
Front office that checked us in: IFFAH Very proper with check in procedure. Check in fast and smooth. Yana offered to take pic and frame it for us as a momento Amenities provided. Parents celebrating 34th anniversary.. Roses and towel swan ! very detailed and professional/skilled. Thank u housekeeping team! (Only mum ask why no bidet in the toilet.) My cousins celebrating advance birthday. Balloons cake n cards provided. Very detailed. Personalised card and cake by Yana and guest relation team. My parents n my cousins very impressed. Breakfast team at the main restaurant, the line, all very prompt. Even offered my nephew milk, without asking. Buds team called us to reconfirm on our booking to the Splash Zone. We were extended late check out, so went to front office to renew key cards by FARAH and ADIAN. Both very cheerful, and engaged very well with my nephew. Front office that checked us out: KAYLEE Explained to us on our bill. She’s very patient although i was occupied with my nephew. Not a problem during check out. Very steady. Overall was a very delightful stay just because theyl customer services were top notch. Thanks again.
Hospitality at her best Valley Wing!
Just recently completed my 4th Stay at Valley Wing since CB started , A short 2day 1 night stay just before Christmas through their Valley Wing Indulgence Package. Having stay at most of the five star hotel during CB, I must said that Shangri La Valley Wing Indulgence represent best Package of them all. It entitled me to have whole day Champagne ,afternoon tea,evening canapés, 90 min spa per couple at Chi , Summit Room Breakfast and lastly 8pm late check out. We have make use of this package of our past stays and always enjoy with the company of their amazing Staff, during pre Christmas period the hotel is full house and Staff were working very hard to serve everyone. Every Staff is great but I will like to give compliment to some of the staff we met for the past few visit which they always look after us well . Special Thanks to ,Khair , Raja and Bernard to name a few, and Samuel room of director for his best hospitality. ‘Uncle Khair “My boys are alway asking about you and we will be back soon . From Tan Family
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