Guest reviews Raffles Singapore

by ArtsCentral

Tea and Glamour

Here am I again at The Grand Lobby, Raffles Hotel - one of the safest and glamourous places to be at during the Covid 19 Pandemic - a time when I'm wary about where I'm dining! But the F&B destinations at The Raffles Singapore banish these fears of mine the moment I step in! Afternoon Tea served with impeccable style and peerless courtesy make removing one's mask - to partake of the hot scones; elegant finger sandwiches; and sipping tea - worth the risk! Life goes on seamlessly and glamorously .Thank you Raffles!

by Kevz76 Singapore, Singapore

Good, not amazing

Ok, let’s start with the good - the rooms were spacious, well equipped and the amenities were amongst the best I’d seen. But other than that, it was a good hotel. Nothing wow. Service standards were good by singaporean standards but average compared to 5* hotels across the globe. Expect consistent good quality, but don’t expect to be blown away.

by 219grace219

Do Not Stay!

The hotel was beautiful but I can't recommend the stay to anyone. We did a two night staycation in August in a garden room. On day 1, we noticed an ant infestation at the doorway. We called the 24 hour butler service and someone came to spray outside. There were a few ants in the bathroom and on the floor, we killed them and moved on. Then, going to bed we pulled down the bedding to find 15 ants in the bed and on the pillows. We called the butler service again, this time they were unable to spray because it was too late and they did not offer to switch the sheets or change our room. We slept with bugs in the bed!!!! I have reached out privately to the hotel on this issue, but received no response so unfortunately I need to post about this experience here. We spent a lot of money to sleep in a bed with ants.

by Linda W Perth, Australia

afternoon tea on husbands birthday

The cost is enormous from the amount stated, you get all add ons plus taxes. One of the most expensive afternoon tea we have ever paid for and not that good !! felt as if we were in a goldfish bowl as every tourist in Singapore walks past the windows and stares in. The Singapore sling in the bar , you have to do but watch the price there too. not worth it but somehow you do it , just to say I have had a singapore sling at Raffles

by ClaireY151

Much heritage, and much-needed heart

I leave Raffles Hotel today very much heartened by the effort put in by the team to recover a less than stellar start. There were a series of disappointments, which individually were minor issues, but which cumulatively added up over a day, was frustrating because of the expectations we had for the Grande Dame. Thankfully, on the second day, we were shown that the core team was a good one that continued to demonstrate strong service culture, and so we have faith that these operational issues can be easily rectified. I would like to show my appreciation first and foremost to Keith, for his very swift response when we finally decided we could not hold back our thoughts any longer. He was gracious and patient in accepting our feedback, and was also able to answer our queries about the property competently. This is a property with so much history, so we truly appreciate staff who are able to introduce it with pride and passion. Claren, our butler, who demonstrated much-needed empathy at a stressful moment, and also her team for acting quickly in sorting out our plans for lunch. To give a flavour of the issues we faced, this was our breakfast experience on the first day: we were given bread but no butter, our coffee cups remained empty and cold for a long time and we had to continually ask. A single pair of chopsticks was presented top end to bottom end, and a stain on the insides of our toddler’s cup. These are, like I said, minor issues, but added up, was disappointing against the backdrop of such a grand and fabled legacy. On the second day, we decided to switch to outdoor seating because of our bad luck with the issues faced on the first day. Outside, we were cared for by Kaspar, who noticed whenever we were running low on coffee, and also promptly removed our toddler’s cup when an insect fell in. What a refreshing change, and it was impressive because we felt better cared for in spite of a larger crowd than on the first day. Kaspar is a class act, and a gem. We would also like to record our thanks to the ladies at the fitness centre, and Alex at the pool. They were warm and sincere and showed genuine concern for a family with young kids. My initial post was to recommend that this property was not suited for young families, but my family and I have now been convinced that this team is more than capable in providing the special care that is needed. A big thank you to the team at Raffles Hotel. All the best as you continue to uphold this admired legacy.