What to expect
- Sleep Quality
Last 5 reviews
Amazing stay - we didn't want to leave!
We arrived on 1 1 Dec for our quarantine and I was so happy to be assigned this hotel for our 2 week stay. I'd already been to their restaurant and knew it to be a good hotel but staying here for a whole fortnight just blew my mind. They even surprised us with a massive anniversary celebration table all decked out with goodies. While their infinity pool looked amazing (we were not allowed to leave the room during our quarantine) we were more than compensated by the friendliness of the staff right from check in to the time we board our taxi home! I could not have asked for a better experience. This definitely turned out to be a highlight of my 2020!
Excellent !!! 14 Day SHN Stay
All I can say is that the stay is/was absolutely excellent. Personally, I had to stay here from 9Aug - 23Aug. Currently, giving the review on the 22nd of Aug because I believe the past 13 Days is a good enough collection of data for me to make an assessment. Sure, We only could stay in our rooms. We couldn't use any of the amenities. Which I might add, look really tempting with its infinity pool and bar. However, the staff here made this place feel like home and I felt like a King at times. Personal messages from the staff were given to us everyday to cheer us up and press on! Which just adds to their overall genuine service and caring attitude. Personal deliveries were brought up on time as well and a staff made sure I got it by standing a meter away after he had rung the bell and only leaving after witnessing me take the item into my room which shows absolute professionalism. For the room itself, it was filled with plenty of charging ports and outlets so do not fret, u will not have to fight with your family on who gets to charge what. The bed and pillows were so comfortable it felt like sleeping on clouds. Im not kidding. You will not want to get up. The toilet is a bidet, so you bidet freaks get hyped! The shower is an ordinary shower but what else can you really do to it tbh. Also , the Tv has plenty of channels to get your geek on :) so with that combined with the comfiness of the bed really is the perfect match made in hotel heaven. The room service menu has items from the heartlands with a twist (Laksa with lobster) ranging from 10 -26 bucks. Personally, I wished for more items like a steak or a more proper dessert menu (3 items and one of it is seasonal fruits ) but to their credit, they gave us a 30% discount on all items except alcohol which is pretty dope to be honest which will push me to help them through this difficult time. Lastly, the "office space" yup there is one too. It is big enough for 1 person , his junk, food and then some.It really was a productive place to be in. It was my dining place and my workstation for two weeks and it was a wonderful experience. To add on, yup, theres more charging ports here too :) Overall, I fell in love with the place, and I have consulted with my parents that our next staycation will be here in JenHotel Orchard Gateway. The location is great and you are literally beside a shopping centre. Also, cant wait for the INFINITY POOL ! Get this people, if the staff and crew can be so helpful to us and be so caring and professional when the entire hotel is booked due to SHN (with cranky people held here against their will haha) imagine what they can do for you guys when it is all back to normal.
Highly flexible in current Covid-19 situation
Unfortunately we needed to cancel our stay in Jen Orchardgateway due to the current travel restrictions in regards to Covid-19. Despite our sadness that we needed to cancel our trip and all the influences beyond our control, the hotel managed our cancellation with a high level of flexibility and really showed a lot of goodwill to please their customers. We highly appreciate that high level of flexibility and can only further recommend the hotel for it’s professionalism and for being so customer-friendly! Thanks a lot, we will for sure plan another stay as soon as global situation allows!!!
Stayed at this hotel for a day staycation with the family just to wind down. No major complaints. The room is clean and comfortable. The bed is so nice to sleep on that I wish I do not need to get out from it. Most necessities that we require were available. No problem to the speed of the wifi. TV channels are aplenty. More importantly, the staffs attending to us during check-in and check-out were friendly, The location is excellent for those who wants to spend their time shopping considering the many major shopping centres situated within few minutes walking distance from the hotel. Oh. I love that there is this vending machine to purchase tidbits or necessities if you are lazy to get our from your hotel. For those who will be driving, do note that there is free parking. So do not fret about it! No major complaints, really.
Writing this review on my mum's behalf: The staff and management were very caring and sent us handwritten messages of encouragement daily to brighten our 14-day stay (12-26 April 2020) when we just got back from overseas. The youtube messages were also a nice and sweet touch. The online activities were also greatly appreciated. The food service is on time and tasty. The bed is very comfortable too. I would like to thank all the staff for a very pleasant stay. The lobby staff during the check-in and checkout were also extremely helpful and friendly. They readily helped with my luggage. Thank you Hotel Jen Orchard Gateway and stay safe everyone!
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