What to expect
- Sleep Quality
Last 5 reviews
Highly flexible in current Covid-19 situation
Unfortunately we needed to cancel our stay in Jen Orchardgateway due to the current travel restrictions in regards to Covid-19. Despite our sadness that we needed to cancel our trip and all the influences beyond our control, the hotel managed our cancellation with a high level of flexibility and really showed a lot of goodwill to please their customers. We highly appreciate that high level of flexibility and can only further recommend the hotel for it’s professionalism and for being so customer-friendly! Thanks a lot, we will for sure plan another stay as soon as global situation allows!!!
Stayed at this hotel for a day staycation with the family just to wind down. No major complaints. The room is clean and comfortable. The bed is so nice to sleep on that I wish I do not need to get out from it. Most necessities that we require were available. No problem to the speed of the wifi. TV channels are aplenty. More importantly, the staffs attending to us during check-in and check-out were friendly, The location is excellent for those who wants to spend their time shopping considering the many major shopping centres situated within few minutes walking distance from the hotel. Oh. I love that there is this vending machine to purchase tidbits or necessities if you are lazy to get our from your hotel. For those who will be driving, do note that there is free parking. So do not fret about it! No major complaints, really.
Writing this review on my mum's behalf: The staff and management were very caring and sent us handwritten messages of encouragement daily to brighten our 14-day stay (12-26 April 2020) when we just got back from overseas. The youtube messages were also a nice and sweet touch. The online activities were also greatly appreciated. The food service is on time and tasty. The bed is very comfortable too. I would like to thank all the staff for a very pleasant stay. The lobby staff during the check-in and checkout were also extremely helpful and friendly. They readily helped with my luggage. Thank you Hotel Jen Orchard Gateway and stay safe everyone!
Great, functional and reliable hotel, great breakfast
I have been staying at this hotel a number of times over the last few years. Always a great experience. The location is amazing, and literally on top of the underground station, which is great for everybody who uses public transport in Singapore. It's also in the center of Orchard Road - a popular shopping area. There are also plenty of restaurants around. It's only a few underground stops away from the financial area of Singapore and the Marina Bay. The service is very efficient. The rooms are relatively simple, but very well designed and functional. It's a big and popular hotel, so I found that groups of party people stay at this hotel sometimes, or that an event takes place on Orchard road. If you are a light sleeper, ask for a quiet room. Not to be missed: the view from the rooftop bar!
Really good hotel and amazing Infinity pool
We have been visit here also at 2016, but now we had club room. It was good and nice service at club lounge. Pool area was also great again. Gym was clean and good size. Club room with city view was also bigger than standard room last time. Breakfast was really good at restaurant. club lounge breakfast was not so varius than restaurant. Hotel is near to metro, and it is easy to access metro or walk with orchard road area. Service was excellent.
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