Kuoni sets up new call centre to help customers with their travel plans
Luxury travel company Kuoni has today launched a new central call centre, powered by a 40-strong team of well-travelled, highly experienced personal travel experts working from home.
The call centre is open to help any customers with existing bookings and help people to reshape their holiday plans alongside the COVID19 crisis. The team will also be available for anyone planning ahead for 2021 holidays and may be looking for advice, inspiration and quotes.
Kuoni closed all its 48 stores this week but has reassured customers that they will continue to get seamless first-class service and support to help manage their travel plans.
CEO Derek Jones said: “We’re up and running with a new call centre today backed by a talented team of travel experts who are in place ready to help people re-book, move travel dates or whatever is needed to help them through the current crisis.
Our priority is looking after our customers and our staff to keep everyone well and healthy, so we’ve worked quickly to get a central team up and running straight away with everyone working remotely, but connected through technology.”
Amongst all the crisis planning and support, we’ve still had a steady stream of people asking us about honeymoons, destination weddings and worldwide tours for 2021 and suspect over the next few weeks more people will want ideas and plans to look forward to once this is behind us.”
The team can be contacted on 0800 056 0517 or email firstname.lastname@example.org.
Kuoni Travel UK is part of DER Touristik, one of Europe’s leading travel groups. Kuoni has continued to set the pace in luxury worldwide travel in the UK market for the past 55 years and is regularly voted one of the best holiday companies in the country by readers of national newspapers and travel industry titles. The company excels in creating tailor-made holidays and honeymoons to more than 90 destinations around the world. Since 2008 Kuoni has grown its retail network across the UK and can be found in 48 locations on premium high streets and in selected John Lewis department stores. Each store is unique in design and showcases Kuoni’s Personal Travel Experts and personalised customer service.