• More flexibility introduced for existing customers
  • New Flex Plus team set up to help existing customers
  • Flex offer extended for new bookings to 31 March
  • More hotels and destinations added to Kuoni Flex


Worldwide holiday company Kuoni has expanded and extended Kuoni Flex, allowing existing customers - as well as those booking new holidays - more flexibility.

In response to travellers’ concerns alongside coronavirus, Kuoni has set up a new Flex Plus team who will be dedicated to working alongside Kuoni’s own personal travel experts and travel agents to support customers who have already booked a Kuoni holiday and want to change their trip.   

“Right now, we are doing all we can to be as flexible as possible with terms and booking conditions as we totally understand this is an extraordinary situation,” said Derek Jones, CEO.  “We have already beefed up our customer service team and are busy helping people change their holiday in light of updated FCO advice as well as entry restrictions which some destinations are introducing at short notice, but as the situation is so fluid people are understandably worried about their travel plans.”

“We’ve introduced an additional layer of support dedicated to bringing more flexibility for people travelling to any destination with genuine concerns and our aim is to bring some peace of mind, and help do all we can to delay balance payments, move dates or even limit any charges if they want to cancel.”

At the same time, Kuoni Flex for new bookings has been extended to 31 March allowing people who may be hesitant about booking the ability to switch their holiday to alternative travel dates without  charge right up until up seven days before departure.

More destinations, including South Africa, Zanzibar and Greece have been added to Kuoni Flex, so there are now a wide range of offers on hotels, resorts and tours in 16 destinations. 

Derek Jones added: “This is about doing all we can to help people through this very challenging time and work with our airline, hotel and destination partners to pull out all the stops to help people change plans and limit costs if they’re unable to travel.”

“People love holidays and enjoy having something in the diary to look forward to so we understand the upset caused by the current situation but we also want to be front of mind when they are ready to book again.”


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Rachel O’Reilly
Head of Communications
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Terms and conditions:


Kuoni Flex is applicable to NEW bookings until 31 March on selected airlines and hotels, please speak with your Kuoni personal travel expert or travel agent for full details and conditions.  Changes can only be made to departure date and can be made up to 7 days before travel.  Should air fares, hotel costs or any other costs be higher for the alternative dates selected, these must be paid at the time of amendment. All other Kuoni terms and conditions apply and can be found at www.kuoni.co.uk/terms-conditions

About Kuoni

Kuoni Travel UK is part of DER Touristik, one of Europe’s leading travel groups. Kuoni has continued to set the pace in luxury worldwide travel in the UK market for the past 55 years and is regularly voted one of the best holiday companies in the country by readers of national newspapers and travel industry titles. The company excels in creating tailor-made holidays and honeymoons to more than 90 destinations around the world. Since 2008 Kuoni has grown its retail network across the UK and can be found in 48 locations on premium high streets and in selected John Lewis department stores. Each store is unique in design and showcases Kuoni’s Personal Travel Experts and personalised customer service.