Guest reviews Castanheiro Boutique Hotel

by ezio_1791

Perfect stay

The personel is very nice and helpful. Very good restaurant (only for hotel guests due to restrictions) - all bars and restaurants in Funchal had to close at 18.00 during working days. Located in the heart of the city.

by Findabhair Dublin, Ireland

Amazing staff, rooftop views and awesome food!

We stayed here for our wedding and absolutely loved every minute. Everything was perfect, staff kindness, spa, food (GREAT for coeliacs) and room was so nice. Rooftop bar is awesome. The staff, they think of every detail and always help with any questions. They truly made our stay special. Whenever we can visit Madeira again we would surely come back!

by Pm_Madeira Funchal, Portugal

Pure bliss

I went for a relaxing and solo weekend in Castanheiro. Booking was done directly by email, and the staff was very quick to answer and extremely proficient offering me an irresistible deal. I was wonderfully received for check-in by personal name, with a Madeira wine, by Isabel. The room was fantastic, spacious, beautifully decorated and with a gorgeus view over the city and the mountains. The massage with Marisa was heaven-like and the time in the spa was fantastic. Dinner in "Tipografia" was guided by good recommendations by the waiters, and all dishes were delicious. The atmosphere and decoration are fantastic. The staff and the service were the most attentive and dedicated that I have ever encountered. In the middle of a pandemic and on the brink of a new quarentine, this was the best experience I could have had to reestablishe my energies. Just as a note: hairdryer in the rooms would be helpful.

by Quest64671671420

Didn't live up to our expectations

Booked Castanheiro Boutique hotel to finish off a long stay in Madeira, having done lots of research we picked here as we wanted to finish with some luxury. Unfortunately the hotel did not meet our expectations in terms of service. What initially were small hiccups soon amounted to give us less than desirable customer experience and the low score we’ve given mainly related to the customer services we received. We had hoped for much more, especially given the price. The hotel has an underground car park, I consider myself to be a good driver but entering this was a real challenge be prepared to make lots of small turns in a tight space. The indoor pool was unexpectedly closed for the duration of our 4 night stay with no notice other than when we turned up at our allocated time. The ‘heated outdoor pool’ you'll ideally need a wetsuit for this as it isn't warm and you’ll need to be brave to take a dip. Rooms could have benefited from a more thorough deep clean as it was messy under the beds & some waste was left in the cupboard, putting that aside the team who did daily cleaning seemed to do a great job. We had a Junior Suit & were happy with the size and decor of the room. Breakfast was amazing & was probably a highlight, there is so much choice & once seated the staff in this area were very accommodating. Make sure you know what time you want to eat and ensure this is reconfirmed to reception, we were pressured into deciding after having only been in the hotel for 10 minutes.

by Pauline6 Middlesbrough United Kingdom

A lovely hotel in the centre of Funchal

We arrived on the 20th December we already had our covid test results. We had booked private transfers with Jet2 so we landed at 11.30 am and we were in our hotel by 12.30. Hotel checked our covid results. We had a deluxe room 4th floor overlooking the hills with a partial sea view. Pretty lights on the hills at night were lovely. The hotel was in an excellent location a few minutes walk to the cathedral and the sea front. The old town is very pretty plenty of bars and restaurants. The Christmas lights were spectacular. We were bed and breakfast and the safety procedures at breakfast were excellent. There was an extensive buffet with eggs tea and coffee to order. There was champagne as well. The staff were very alert to anyone not sticking to the safety rules. The pool and sun deck area were very good but unfortunately the weather was a bit breezy and it was a bit exposed up there. If you've never been to Funchal before the older parts have lots of cobbles so don't bring shoes with heels to walk about. The hotel inside is very attractive and was decorated beautifully for Christmas. I would definitely return to this hotel.