What to expect
- Sleep Quality
Last 5 reviews
Great location, hotel service not 5 star
Excellent location with plenty of bars and restaurants all within a short walk of the hotel. Good access to beach and lots of space for loungers by the pool. Where this hotel falls down is on the service. Poolside bar staff more interested in chatting to each other than watching for guests needing service. Breakfast restaurant staff the same. Room cleaning/service staff frequently missing replenishment of consumables. Staff members don’t make eye contact or exchange pleasantries when passing guests in the hotel. At a time when there are more taxis than tourists in Vilamoura reception and concierge together couldn’t get a cab to pick us up on time to go to the airport. No one appears to be managing the staff. We frequently saw groups of 3 or 4 waiting/serving staff talking to each other with their backs to the guests while the guests needed service. Unacceptable behaviour. What’s needed at the Tivoli Marina is a good manager with north European 5 star hotel experience to shake the place up. And the new manager should be highly visible and be seen by the guests to strictly enforce staff rules and service standards. Only then could the Tivoli Marina come close to calling itself a 5 star hotel.
First Time in Portugal
This was a last minute Covid 19 booking as our original holiday got cancelled in Ibiza. we were here for two weeks. Lovely hotel, great staff. Nice pool with plenty of sunbeds, well organised with covid safety measures, fresh towels and sheets every day along a turndown service and a chocolate. Fresh beach towels every day nice beach and great location with everything in the marina such as bars and restaurants. We went half board because we weren't sure about the restaurant situation outside because of covid as Portugal had just opened up again after recently being on the UK don't visit list. The reason I didn't give this hotel five stars are because of a couple of things. Firstly my wife is vegetarian and the choices of main courses in the buffet restaurant were really limited. She ate a lot of roasted vegetables and salads. There were veggie lasagne but some of the pastas were just plane and a bit bland. She did have two good meals in the Peppers Steak restaurant in the hotel which was lovely but you need to emphasise you want a veggie main when booking as it is limited on the menu. Lovely food though and the Argo bar is also lovely with live music a few nights a week. The second reason for not a five star review is the beach. We booked this though a travel agent because we have had three holidays cancelled this year and I just couldn't face another refund situation. The brochure showed a lovely beach and sunbeds and you get the impression it is all part of the hotel. It is a separate enterprise. The beach sun beds are about 40 euros a day and about 200 for the week! The beach restaurant is really expensive and the service looks poor. We stood there for about five minutes with staff walking past us to see if a table was available and eventually took our business elsewhere. There is a lovely beach on the other side of the marina. It takes about twenty minutes to walk there or you can get a water taxi from outside the hotel, near the Steak restaurant across the street. 5 euros for a tour of the marina or 3 to take you to near the beach. Two sunbeds over there are about 18 euros and there is a lovely Thai restaurant and bar at the back of the beach. There is a private pool in the hotel called Purobeach. It's part of the beach restaurant. Lovely pool but the sunbeds come in at 60 euros for the day. You get two bottles of water and a small bowl of fruit included. Massively expensive drinks and the place is full of big time Charlie's from TOWIE or Geordie Shore trying to outspend each other. There is a DJ on certain days and so isn't that relaxing if that's what you are looking for. Lovely pool and sunbeds, bit of a heat trap but a strange atmosphere. Never been in a pool before where no one wants to get their hair wet, even the blokes. A great supermarket down the road called Jafer for cheap booze and supplies, turn left past Mc Donald's. All in all, a great holiday.
Hotel Trivoli Vilamoura 5 Star? 6-20 September 2020 Always enjoy writing a review for the benefit of other travellers if they are thinking about booking a holiday at this resort/hotel. The Hotel Trioli is located perfectly to enjoy the delights of the fabulous bars & restaurants in this clean vibrant marina Algarve resort. With all rooms giving either a marina or sea view. The hotel and rooms are immaculately clean and every thing possible has been done to avoid any possibility of the Covid 19 virus being passed on. Now, giving this hotel a 5 star rating amazes me the rooms are very boring and bland, with absolutely No ‘whow factor’ in fact quite disappointing when you open the door. The bathrooms are excellent thou, good shower’s bright and well equipped. We stayed in room 126 with a large balcony, comprising of a horrible slippery (when wet) wooden floor decking with a cheap table and 2 chairs. The mini bar which I always tend to avoid at any hotel due to cost was well stocked but left room for our own champagne. Beware thou the coffee left out is not complimentary like other 5 star hotels we have stayed in. This is 2 euros per capsule, we enjoyed 3 cups each every day, morning, Pre Dinner and last drink of the day. So this added to our bill with no notice was a extra 156 euros! I naturally complained but told to write in as I should have scanned a card with a digital menu According to the girl on reception, no manager available and it’s not my style to complain to hard to the front desk staff as they are just doing there jobs. Anyway the pool area, like a lot of hotels they offer the extra Beach Club but to make it more attractive they take away the cushions for the poor people on the free sun beds and charge you 30 euros a day to enjoy these at the attached beach club with its private pool and even more expensive drinks. The music around the pool was just irritating the same every day. The breakfasts were well organised with social distancing observed throughout and very enjoyable with a good selection for everyone Any way conclusion, I have to say the worst 5 star hotel we have stayed in, enjoyed the holiday and Vilamoura immensely, will go back but differently not to this hotel.
Great Location in central Vilamoura. Staff all very pleasant. Breakfast was fine however the room was a little disappointing, firstly I had trouble locking the patio door-this got swiftly resolved, bed was comfy however the furniture was dated. Biggest disappointment was the bathroom, it felt extremely basic and not what you would expect in such a prestigious 5 star hotel. Overall ok
Punching above it's weight as a 5*
This is a good hotel, but it's rating as a 5 star is undeserved. There are a number of positives and negatives that I've set out below. Positives. - The staff, and customer service is exemplary. There are a couple of reviews that state the customer service is poor which I personally think are unfounded. Everyone we've come into contact with here at the Tivoli cannot do enough to help. This is an extraordinary time and the staff continue to conduct themselves to allow everyone to have a pleasant holiday. - The breakfast. Covid has presented new challenges. Breakfast at the hotel continues to be a buffet, but you're served rather than it being self service. The set up is fast and efficient. The egg station is also the best I've ever experienced. - Location. If you're coming to Vilamoura Marina this is the best plot, geographically that you can stay. Fact. Whichever side of the hotel you stay the views are 10/10. It's a beautiful area and the hotel takes advantage of that. Those are the positives . . . Negatives - The rooms are basic. We're staying in a Purobeach room. The furniture is dated and bland. That said it's comfortable and cleaned twice a day. Walk in showers are also sold as a premium. It's 2020. Walk in showers should be the norm. It's also €2 for a coffee in your room. I think this is cheeky. It may be a reclaim exercise due to the money lost due to covid, but charging people €2 for a coffee (a very average coffee by the way) is probably going to leave people with a bitter taste in their mouth. And not from the caffeine. - Pool drinks. A 500ml beer in a plastic cup will cost you €6. Take from that what you will. On the Marina the average is €4. To summarise, this is a pleasant hotel. There are flashes of excellence, but it falls far short of the 5 star experience. With the time that we are in I'm unsure whether the hotel has the capacity to make the necessary investment to bring it to the potential it has. By all means visit this hotel, but go expecting a 4 star.
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