What to expect
- Sleep Quality
Last 5 reviews
Simply fabulous! Can’t wait to return......
Put simply nothing was too much trouble from start to finish. It was my husband’s birthday so I emailed to see if I might be able to organise a cake - upon arrival a fabulous cake and bottle of Prosecco was delivered. Perfect! The breakfast was everything you could expect from a 5 star hotel; Buck’s Fizz (or just Prosecco if you do wish!) and a great choice of food. The egg station could possibly be the best one I have experienced for quite some time. We had a couple of nights booked elsewhere in Portugal but after one we came back to the Tivoli Marina very early (8 am). The reception staff could not be more helpful; she organised for us to have breakfast even though we hadn’t booked it on that day and again nothing was too much trouble. It was just before lockdown and their hygiene and social distancing measures were already in place. I can’t wait to return and won’t stay anywhere else in Portugal now.
Poor very poor
Tivoli marina vilamoura hotel has refused to refund the cost of the hotel. Not only that they requested credit card update to process my request. I asked for a refund as I am unable to travel. I have been open and honest yet not only did they take the updated details they actually processed the payment. Disgraceful. I booked via booking.com who have not resolved this issue. Although so far they have been helpful with all my other bookings.
We had such a lovely stay, the room was fabulous with a lovely big patio and balcony. The staff were all really nice and helpful. Breakfast was fabulous. Kids had a brilliant time. We will definitely come back.
Having stayed at the Tivoli marina before on 2 occasions we felt we were in safe hands. We did have an issue of no hot water for about 8 hours but this was remedied. This time I can only say that this hotel has given up on standards. Some aspects are illegal, if they have a weights and measures standard. The purobeach bar serves and advertises 568ml somersby cider for about €6.5. I was served mine full of ice in a 500ml glass. When I asked for the remainder of the bottle I was told there was none. When I showed the waitress the 500ml measure on the glass and the 568ml they advertised she said they had had this issue before. After 5 mins she came back and said I could have another drink on them. How many customers have you overcharged? Secondly, the room was serviced but the bath and sink were not cleaned...5 star hotel? After speaking to customer services the room was re serviced. However they did not replenish the shower gel or shampoo...another call to reception. Next issue... the aircon does not work so the room is 23 degrees at night. A letter from reception saying the maintenance staff are investigating and heres your fan. 24hrs later still not working....I'm an electrician and work with aircon. This could be resolved within 24hrs but this hotel doesnt want to spend the money. Tried the pool bar...1 beer and a fresh orange..asked for the ice to be removed from the fresh orange, which was already chilled and there was less than half a glass of juice...at €5.5!!! There is only one thing to say about this hotel.....they are out to cheat you wherever they can. I am really disappointed by these underhand tactics. I have no problem in paying the higher premium prices they charge, being an exclusive hotel. I take exception when they blatantly rip you off. Therefore I can not recommend spending your money with this hotel. The management should be ashamed of themselves and I would have no issue sitting down with them to help remedy their failings. Picture shows a €10 cocktail. I suggest not measured. But tried to be given an explanation of different glass sizes. When I asked for some water to prove the volume sizes of both glasses the waiter disappeared.....never to be seen again😱😱
We visited the Tivoli Marina for 4 nights to celebrate ny Birthday. The Hotel was excellent. A complimentary bottle of champagne and chocolate cake with candles arriving in our room was a very classy touch by the hotel staff. Thank you.
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