What to expect
- Sleep Quality
Last 5 reviews
This hotel segregates guests
we are walking to the most beautiful area of the hotel, where there is a swimming pool and a beautiful lawn, which has sun loungers with one of the most beautiful views I have ever seen, when a hotel staff blocked us saying that we could not enter there, because only part of the guests could frequent the area. She explained that some guests closed the exclusivity of part of the hotel, which we were not told when booking or even at check in. So we started walking around the hotel and saw several areas closed. unfortunately we were unable to use the areas we saw in the photos and for which we paid and hoped to use. When complaining to the management, all they said was: I understand you, but unfortunately only part of the guest can use this area. Complete nonsense. Never seen this in any hotel in the world !!!! Total disrespect and segregation.
Here during covid July but everyone is doing their best to make you feel safe. Lower than usual occupancy gives an even greater feel of exclusivity. This has been our 5th year at Cascade and we just love it so much. Thanks for looking after us all Cascade team and we hope that things return to normal for you soon. See you next year!
Top accommodation and service
Top 5* hotel in Lagos, very close to beautiful small beach Camilo and Dona Ana. Room is absolutely great. Service perfect and breakfast also. Good value for money also. Nice pool area with loungers and good restaurant.
Nice although some work need to be done to be a 5*
The Cascade is well located and with nice staff. Also, important to say, regarding feedback we gave on misses the team was really reactive. Due to Covid, the team was adapting to new ways to operate. The restaurant/ breakfast took ages even if you choose in advance your dishes- and need to ask to refill bread, coffee, tea... sometimes they forget your requests ( done in advance). Regarding the room-very good, large bed and comfortable pillows. The hotel decided to not make the room during the 2 nights we were there- this so not acceptable in a 5* hotel-unless the customer says they don’t want: even during the current situation the rooms need extra cleaning and ventilation are needed. I am not planning to return as not sure how things are being managed, knowing about other alternatives.
Perfect venue for a wedding
We chose this as our wedding venue based on (i) the countless good reviews, (ii) the pictures (especially the fact the gardens are immediately outside the hall so you can switch between both for your events depending upon the weather and beautiful sea views from the cliff for the ceremony itself) and (iii) forthcoming information from the Events Team (especially Marcia and the F&B Director). We actually visited the hotel only after securing it as our wedding venue. Although we had seen countless pictures of the hotel, we were still surprised by how beautiful the grounds are. During our stay, all staff were extremely accommodating to all our requests (as we wanted to measure parts of the hall, see the grounds at night with the floodlights, see all types of rooms our guests are going to stay in etc.) Due to COVID 19, we started discussions with the hotel in March to postpone our wedding by 12 months (to June 2021). They were extremely responsive and accommodating and we reached an agreement fairly swiftly. We would highly recommend this hotel for a wedding (especially an Indian wedding due to its size). Please note, we did look into over 50 hotels in the Algarve area and there was no hotel as flexible & accommodating as Cascade who fulfilled our requirements. We look forward to seeing you all in June 2021. A huge thank you to Marcia from the Events Team for all her hard work. Rikesh & Sapna
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