What to expect
- Sleep Quality
Last 5 reviews
Disappointed this time
A bit disappointed with our recent stay here. Was reprimanded at the entrance because we had STANDARD scissors in our luggage. Scissors which I was going to use for my PICKY EATER 1 year old’s NEEDS. Her food, snacks etc. What did you expect I use to cut her food pouches? My teeth? And you replaced us with your “in house scissors” which looked exactly like the one I brought. I don’t know your protocol with scissors but if you will not allow me to bring one then maybe provide me with scissors that at least looks like it couldn’t cut anything because it would then be a “safer scissors”. Do not provide me with the exact same STANDARD scissors because what then would be the purpose of taking the one we brought if you were going to replace me with the same thing? And then there’s the housekeeping. We had our DO NOT DISTURB light on but YES YOU ENTERED OUR ROOM. We sanitized every inch of our room, bathroom & balcony, yes even the bedsheets and towels because it provided us peace of mind. We sanitize our footwear EVERYTIME we enter our room and even then we still leave them by the door. We also change clothes and leave our “outside clothes” by the door. So yes it was VERY DISAPPOINTING to find our towels were delivered and placed on the bed. How disrespectful not granting to not have our room disturbed! We were trying our best to keep our room sanitized! Please respect the do not disturb sign! Aside from the two disappointing incidents everything else was PERFECT as usual. Frontdesk officers, in room dining, the people in Lobby Lounge, Tides, Breeze, Cowrie Cove, all very accommodating. And we love the food. Also the lifeguards were nice & friendly. The guy in Chi let my daughter see the fishes (thank you Sir). I would still recommend & come back to this resort. It is, in my opinion, the best in Cebu. I just hope there’s not much disappointment next time.
Our dinner was super yummy, the meat is very tender and the vegetables are still very crunchy. Thr fried rice is so tasty! Great service by Jessica and their manager Ethel. I will certainly come back and bring my family.
Shangri-La will always live up to our expecations. 💞 It was worth every penny. The foods were great, the staff were hospitable and the cleanliness were well maintained. My family did enjoy our visit in Shangri-La Mactan. 🥰
Amazing stay with friends
A friend from Manila recommended me this hotel to stay in Cebu. The service crew were nice to us and I love how they communicate with us. The rooms are clean and the pool is nice! I like the ambiance and my friends love it as well
It's not worht the price, our experienced : Facilities mostly Not Operating / Fully Booked
Our experienced in this trip 3days 2n4ight (Fri - Sun) , Problem : 1. Restaurant : Without reservation hard to get dine in at Cowrie Cove : Only can sit at the bar for dinner. Finally I had my dinner with IN-room dining.Which is still acceptable. 2. Look for spa/massage Saturday noon time: Been told that was fully booked. 3. Not Operating: Chinese restaurant and most inhouse facilities are Not operating now with No notice on the website or while you're booking. 4. The soundproofing of the room is poor, and the sound in the corridor can be heard, which interferes with sleep. Suggest: If there's only limited service and need reservation in Advance always, you may give a warm intro and remind to your guest in Advance too. GOOD things: 1. The staff is all kind and nice 2. The snorkelling and fish feeding experienced is really good with the fish feeding.
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