What to expect
- Sleep Quality
Last 5 reviews
I think it’s time..
Me and my wife have always had this friendly war game between the Makati Shangri La and the other hotel across the street. Her family has always been team Shang, while my family has always been with the opposition. Needless to stay we have stayed in both hotels for quite a number of times now and had our fair share of milestones in both hotels. I propsed here, we had our wedding reception at the other, my Mother In Law celebrates her birthday here yearly, we have our yearly Christmas Midnight meal at the other, my Mom celebrated her previous birthday at Sage, I had my birthday a couple of years back at Salon de Ning. Let me be clear that I don’t hate this hotel, I actually like it. I also like and have stayed in their other properties like Edsa Shang, Shang Fort, Kowloon Shang, Shang Sydney and this Oct, we will try Shang Boracay. It’s just that I like the other hotel more. 😉 That being said, I also assure you that what I am going to write has no bias, just my personal opinion about how the hotel can improve. I honestly think that it’s time to renovate the rooms (hallways to the rooms too). Maybe it was part of the plan for a long time but Shang Boracay and Fort came about that may have held up the renovation, but now that those are done, time to give the rooms some love. The light wood, the curved walls, toilet fixtures, closet doors (including all closet hardware), room lighting, drapery, everytging in the room screams 90s. Its like hopping into a time machine. Service has always been great in all our stays and in all outlets in the hotel that we have visited. Heck, the guys at Sage managed to whip up my Moms 70th birthday the night before the event! They saved us after our original venue in BGC screwed us up big time. A few nights ago we stayed at the Makati Shang and ordered room service for dinner. We have always had good food in the past but this time was a complete 180. Ordered Singang na Baboy, Crispy Pata and Pancit Bihon. The sinigang tasted awfully bland. The Crispy Patas flavor was only on the skin, the meat was tasteless. The Pancit was good, though compared to before, the serving is now waaaay too small. The Sinigang was replaced though as we told the waiter that it was bland. Didn’t comment on the other dishes anymore as we didn’t want to come off as being too whiny.
Loved this hotel
I loved this hotel, this was my first visit to Manila, Hotel was everything I expected nice room staff where great, and the rooms where a good size ,restaurants I liked, food was good, near malls and restaurants.
They made my daughter's birthday special!
After encountering a mishap from another hotel, Makati Shangrila was our saving grace. Makati Shangrila provided us a very efficient check in experience, all the receptionist that assisted us were all very helpful and accomodating, and when they found out we were actually celebrating the 15th birthday of our daughter, they went up to our room and gave us two cakes and even performed us a birthday song! Our room was fabulous, then we had dinner at Circles Cafe, which made our daughter's birthday more special. What I love most in Makati Shangrila is their beautiful pool and surroundings. Plus they have the most helpful staff. Thank you so much Makati Shangrila for letting us experience a 5 star hotel service. We will come back, promise!
A VERY MEMORABLE STAY
I booked this hotel using booking.com and was able to secure a good rate. we got a horizon club king room to celebrate the valentine's day with my husband. but then, our plans changed and our 2 kids also joined us, one is 6 yo daughter and the other is 19 month old baby. Upon arrival and seeing us with 2 kids, the staff are very helpful with our luggage. Customer Service also explained everything in detail. When we arrived in our room, i was surprised to see some rose petals on the floor and near the bed, petals formed a heart shape. My daughter was very happy. We received a basket of welcome fruits and my kids enjoyed it. The room is spacious and clean. The minibar items are also ok. The kids loved it. Pool is nice. If you booked a club room, you can opt to have breakfast on the club lounge or circles cafe at the ground floor. Since I have kids and don't want to disturb the other guests, we had our breakfast at circles which is more busy and not that quiet. I was not able to go try the cocktails in the evening, so no reviews for that. If there's one thing I would like to improve on this hotel, it is the rest room. Toilet has no bidet. For a family travelling with kids, this is very important for me. And also personally, I would love it if they will install bidets on the toilets. But aside from that, everything is fine and nice. Overall, we had a very good stay in this hotel. Thank you Makati Shangrila for making our valentines celebration really special.
Surprisingly this is my first stay at this hotel and it exceeded my expectations staff is always friendly and club lounge was amazing staff very attentive. My room was on the 24th floor it was super clean no complaints. When you walk thru the hotel staff always greet you these are always the nice touches I truly appreciate. I would like to personally recognize Charmaine front office manager making sure my check in was smooth and PJ club lounge manager they are a credit to the hotel making sure guest are taken care of super hard working. There is not enough good things I can say. Definitely a keeper for future hotel stays.
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