Guest reviews Belmond Sanctuary Lodge, Machu Picchu

by raquel_tripadv

Great hotel with amazing views

We were lucky to be able to go to Machu Picchu after the recent protests and the fact that it was basically just opened up two days before we were scheduled to go in. The hotel did a great job answering my questions about a potential cancellation that could have happened if the protests would have continued. We received a text the day of our arrival alerting us that it was raining in Aguas Calientes. I also got a call to ask if I was in the train already (I was). We were received in the bus station at around 3 pm by Rocío who was lovely. The weather was clearing up and looking beautiful. When we got to the hotel, the staff gave us two lemonades (choice of hot or cold beverage) that were delicious. They checked us in and we went to our room. A beautiful room with what I think was the best view out of any hotel I've been in. The food was really good. I tried the alpaca, the quinoa, and the ceviche. I liked the alpaca the most. The breakfast was delicious. The chicharrón was excellent. The juices were really good and the breads were the best. The jams were made right there. It was all made to order as buffets are not allowed due to covid-19 restrictions. Spa services were not available but there were only 3 rooms occupied total so we basically just had the hotel to ourselves. The pisco & papas were really good. I got to make a pisco sour and eat delicious potatoes.

by 332toddw

Incredible stay at Sanctuary lodge

We were a bit weary of spending so much money to stay at the lodge when accomodations were much cheaper in Aguas calientes but we are so glad we did. Staff was attentive, professional and incredibly accomodating and small things like knowing our names was impressive. The views were breath taking, The food was terrific (hard to understand how they can have such fresh amazing meals in such a remote location) I celebrated my 5oth birthday here and it was a birthday to remember!

by Sashajol San francisco

The best way to do Machu Picchu

For traveling during COVID-19, this is the way to go. Worth it just with the views alone from the spectacular gardens. The rooms are small, but luxurious. Breakfast was incredible each morning. The pisco tasting was fun!

by thegymlad St. Catharines, Canada

Straight up awesomeness

Belmond is literally one of my personal favorite hotel brands! Although it is less known compared to Four Seasons and Ritz-Carlton. The stay was fabulous, from check-in to check-out, everything went so smoothly. The Belmond Hotel Machu Picchu is located at the door of Machu Picchu, not far from the mountains at all, which saves a lot of effort for tourists who visit early in the morning. Our rate came with meals, and it’s excellente. Overall a very comfortable stay!

by CherieC72 Sydney, Australia

It's All About the Location (and great food and staff)

My husband and I have recently returned from a trip to Peru. During our time here, we had 1 night at Belmond Sanctuary Lodge. Location : It is truly about the location. It is literally a hop-skip and a jump to the gates of the park. On our first day, we arrived just before lunch and had a private tour of the ruins pre-organised. Then the following morning, we were up early and in the park before the tourists arrived and wandered around the grounds by ourselves. This is the beauty of staying at the lodge. Again, it’s all about the location. We left Machu Picchu after lunch and headed back to Cusco. Accommodation : Our room, number 12 was lovely, but nothing over the top. However, there was nothing to complain about. The room was large, clean and with nice amenities. And they kindly upgraded us, which was a pleasant surprise. Food and Staff : Due to our short time here and our tight schedule, the only meal we had at the hotel was dinner and it was exceptional! The food that we chose was amazing and our waiter was excellent! To our surprise, they even prepared a birthday dessert for my husband, as they had his details on file from our booking. That was certainly a nice and unexpected touch. Before dinner we went to the free "Pisco and Potato Tasting” at the bar. This was where they talked to you about the origin of Pisco and taught you how to make some different Pisco cocktails. You also had the opportunity to taste a few different varieties of potatoes from the region, as Peru grow around 3,500 potatoes. Pricing : We had a package, which included 2 meals a day (breakfast and dinner) and our accommodation. It’s not a budget hotel, but you do get what you pay for. It's all about the LOCATION, the quality of food and the attentive staff. Overall, the hotel exceeded our exceptions and I would not hesitate to recommend it to others who are looking for quality accommodation and an exceptional location to Machu Picchu. Regards, Cherie Sydney, Australia