Guest reviews Al Bustan Palace, A Ritz-Carlton Hotel

by gugushek Moscow, Russia

Different Middle East. Great one

Direct flight from Moscow will take you to Middle East totally different from what you use too see before. Noble, stunning Al Bustan welcomes you on its Palace Shape lobby with biggest crystal chandelier - i promise, you ll spend at least 20 minutes taking pictures of it. Surrounded by mountains in peaceful bay - Al Bustan will make you come back again for sure. Food is great! Hotel also invite world's famous mixologists - so you ll have be able to discover new variants of you favorite drinks. Don't forget to ask hotel concierge to help you to book bat tour to see dolphins - i guarantee, you ll be happen like a kid)))

by djtfl West Palm Beach, Florida

Stunning hotel

From the arrival it was perfect. The staff all over the property were warm and accommodating to all needs and requests. The lobby is breathtaking. The guest service team made great restaurant recommendations handled car service requests and general information with ease. Pool area very nice. Breakfast buffet was abundant and service was very good. Beach directly in front had taken a hit from the storm and needs sand but if you walked down the beach it was lovely. Stayed in a “lagoon room” where you can step into a pool from your terrace. A great experience.

by MindyMichelleC

Excellent family vacation

We had a wonderful getaway to Al Bustan over term break and we were surprised that it wasn’t too crowded. The taxi ride to the hotel from Muscat airport was easy and much faster than I expected. The exterior and lobby were a welcoming view after our travels. Our room was perfect and the view of the mountains and ocean was remarkable! We enjoyed our meals, both room service and restaurants and never had to wait too long for food. I was so impressed by the kids play area! There were not any pictures on the website to show the amazing pirate ship pool, 2 playgrounds, zip line and splash pad. My only complaint was that the kids club was not adequately staffed so someone from gym was watching often and did not follow schedule of activities. Also wished we could have left kids to play with staff but that was not an option. Also another shade in the kids pool would be nice as the covered area is very small. However my kids (4 and 2) had an amazing time and ask to go back often!

by michael d

Going the extra mile

Just returned from a very relaxing weekend in a very well managed resort. Would be remiss if I didnt single out the outstanding attention to detail and hospitality offered. In particular the kitchen staff at Al Khiran kitchen were superb. Special thank to Chef Sagar, Blaise and their team for some amazing meals they put together. They all really went the extra mile and we will miss the delicious meals.

by curiouse1904

Wonderful palace place

We had a lovely time at the Al Bustan. It is beautifully located with a nice garden and a delightful pool. Service is superb, the restaurants serve very good food. One has to say that rooms are rather small. And bird dirt is a bit of a problem, for example on balcony furniture or sundeck cushions. But that is just a minor detail and could not spoil the overall excellent experience.