Guest reviews Al Bustan Palace, A Ritz-Carlton Hotel

by bwejuu muscat

Very Majestic

We stayed for 2 nights with our kids. It was great stay. The services ambiances food location was wow. The hotel was decorated with nice Omani flags and lights. Kids enjoyed using the lagoon pools plus other kids pool. Water sports , play ground, tennis and table tennis. It was ver clean they provide masks and sanitizer every where. Over all it was worth the money. We had a junior suite and connecting room facing the lagoon. The staff all of them no exception were helpful friendly and informative. Keep it up Proud of you all Azza Mahrooqi. Looking forward to come again.

by gogo1010 Sohar, Oman

Paradise Found!

Cannot praise enough or get enough of this little bit of paradise in Muscat, having just spent a wonderful second 3 day weekend here! The hotel grounds are stunning! The staff are wonderful: super friendly, good fun, helpful, kind and just perfect! The food is delicious thanks to Head Chef Anoob who has truly worked wonders since he arrived last year! The Beach Pavilion is a must for ambience, and great seafood (thanks to chef Vergese). The Chinese restaurant is wonderful too and in a fabulous setting (ask for a table on the terrace). The whole package is a must for anyone in need of some TLC, pampering and relax! Thanks to all the staff for a special weekend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

by Mili821 Mumbai, India

Stunning getaway destination within the city!

Beautiful and peaceful resort. They follow guidelines regarding covid and ensured guests have a safe stay. Sanitizer are available throughout the resorts and mask is compulsory. Regular rooms are quite small for a family but suite is very spacious with stunning view. Private beach and large pool ensures social distancing. Lounge chairs are available in lawns, beach and pool area for relaxing time. It has small aqua park for kids along with play areas which keeps children occupied for more than half a day. There are few activities throughout the day as well to keep children engaged. We had movie night with free popcorns!! Breakfast spread is like any other resort, with excellent hygiene standards and covid measures. They can certainly do better in hot spread. Special thanks to Pradeep Singh from breakfast restaurant. He is always smiling, is very attentive and extremely helpful. I was craving for a masala tea and he made delicious tea for us!!! All other staff were also very friendly and helpful. Had a very relaxing and safe getaway with kids!

by Henk0383 Muscat, Oman

Stayed twice and loved it!!

The staycation offer made it quite obvious that it was about time to try this hotel, since we could not travel abroad for the summer holidays (like many) we stayed in few of the hotels in the sultanate. The Palace is a grand dame that has aged in style and even got recently some good revamping done, making it quite attractive and contemporaneous without losing its original charm. We booked the Lagoon room and it was totally worth the extra money! Very nice Marriott GOLD member recognition and touches during our stay. Our first stay was actually quite unbelievable when it comes to personalization of the stay. Every employee knew who we were as soon as we arrived in every outlet location. The temperature of the lagoon pools was warmer than the main pool and so was the kids pool, but all of them were quite acceptable for this time of the year. Breakfast was neat, fast and of a good quality. there is display of food but guests don't come closer to it (behind the glass) so it's safe and hence cannot be considered a buffet. The dinner at beach pavilion was even better on the second night! the scallops ceviche of the raw seafood platter was one of the best we ever had! The floating breakfast was quite an original idea which we enjoyed in one of the stays but is not for everyone as it requires some physical effort while being in the water...plus if you don't secure the tray it will float away!! but totally recommended for the couples! Is one of the first times that we felt that even in challenging times (pandemic) the promotion was not made to take advantage of the clients with an offering that was way below their usual standard (Ritz Carlton) but instead maintaining and increasing those standards when possible. well done! The amenities for kids such as small bathrobes,toiletries and slippers are a great touch for those travelling with kids. We are considering coming back soon again and our son is quite eager to stay sooner rather than later! mostly due to the amazing gummy bear bag! Thank you for these two amazing stays!

by Mahir161 Muscat Governorate, Oman

Great family stay.

Visited in Oct 2020 and this is actually my second visit in a month, but this time with kids. Stayed in executive suite on 7th floor with breathtaking views, while kids stayed in lagoon rooms with a direct access to the pool/lagoon. Staff at hotel are friendly and always helpful, the front desk greet you with a smile and trying their best to allocate best rooms available, special mention to Mr Fuad Al Khanjari and Marwan Al Habsi for excellent support given to me. Food at restaurant and room service is of excellent quality and variety as well and again I have to mention service received from the staff at restaurant (Mr Al wahaibi). This is a truly more than 5 star experience despite the hotel being old, but very well maintained. Thanks Al bustan Palace for wonderful stay and inshallah will see you again soon.