What to expect
- Sleep Quality
Last 5 reviews
“Peaceful & Relaxing Resort”
What a wonderful place to stay. We stayed at Ka’ana with my family to celebrate my birthday for 3 nights. We were really impressed. Our villa was amazing choice. The villa had everything what we needed. Very comfortable bed, lines and bedding. Hot water in the shower was really hot. The small fridge was handy. The private pool was a great addition. We loved our evening treats-very sweet idea. Very relaxing and private. We walked around the resort to see the main pool and we really liked the landscaping there and touches like fire places and the beautiful tree with swing. All Ka’ana stuff were very friendly & very professional. We also enjoyed drinks at the bar and their restaurant. We liked ,they had their own organic garden. Definitely will come back again and can/will recommend to everyone.
The grounds look like paradise.
We had a fantastic stay in our casita at Ka'ana Resort. The accomodations were great. The food in the restaurant was delicious. The staff was friendly and eager to attend to every request. The pool was nice, towels set out on lounges under umbrellas. The bartender made wonderful drinks and the wines that were ordered we enjoyed. We opted for only one excursion during our stay, cave tubing. The manager arranged for Brandon to drive us and guide us, even pulling our tubes through the cave as it was a bit shallow in places. He was very attentive and helpful as we're definitely not athletic, it was an hour's hike to the river and cave.
It's a beautiful property and is close enough to the city. However, for the price point of the resort, we were deeply disappointed in their customer service. There was a scheduled power outage that they did not communicate to us till the night before. They had to cancel our scheduled facials as well. We would have planned other activities and made other arrangements if we had known in advance. We were also not provided any alternative solutions. The spa was one of the main reasons we booked the resort and we did not get to experience it. On one of the days during turn down service, they left the door open and a lot of bugs covered our bed, and were in our sheets and walls. I understand that this is in a jungle but there were no bugs until this particular evening. There was no housekeeping to change the sheets. After complaining, there was a someone that arranged for us to sleep in another room for that night which was very inconvenient. It all happened really late at night near midnight. There were four of us and one of our days, the room was only set up for three people (robes, towels, and waters). This was inconsistent because the other nights, it was set up for 4. We were not clearly informed about complimentary continental breakfast until the end of our trip. The most frustrating of all was that one of the front desk members was very difficult to work with. Even after expressing disappointment with the resort, she did very little to accommodate us. We asked her for her help in booking a shuttle due to sudden inclement weather and she did not inform us of any updates. When asking her an hour later, she forgot to book it and look into it. Nubia was AN AMAZING HOST. She was definitely a huge reason for any positive experiences we had. Work with her directly and you won't have any complaints. She was always quick to make the impossible possible. And she always had alternative suggestions.
A slice of heaven
What a wonderful resort! Definitely one of the most enjoyable vacations. Our personal tour guide Eddie was the absolute best. We had the pleasure of spending not one but two days with him. He went above and beyond and took us exploring in the caves where other guides would just pass by. If you are planning on exploring the main land, I recommend staying here for a few days before heading to the islands. It was so convenient and enjoyable. Thank you to all of the Ka’ana staff. Everyone was so accommodating and nice. Highly recommend the casita!!
I loved this staying in the resort. Wolfgang mad a point to take time and get to know you as well as everyone else on the resort. I highly recommend to go there and sit back and enjoy the peacefulness.
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