What to expect
- Sleep Quality
Last 5 reviews
Attention to detail made all the difference
While off to a rocky start (there was no one there at 7pm so book you late check ins early, and I was charged a credit card fee that wasn't refunded for an eftpos card), it really is a lovely place. I normally find initial disappointment quite hard for tourism operators to turn around, but this place did it. The view of the mountains is spectacular, although it looked like not all rooms had this. It's a bit of maze to find the room, but it is well posted. I was most impressed however by how clean the rooms were and the services within the room (inroom safe, quality (read scent) of the bathroom products and tea selection). Small touches like the lights on and the curtains shut before check in really made it stand out. While my room on the ground floor was polished and really nice, I think I'd ask for an upstairs one next time, just for a better view of the mountains.
A frosty welcome
Arriving at reception of this hotel by shuttle, found reception was closed and an intercom to call for attention. A staff member in halting English came and collected me to show me to my room. The room was as expected, comfortable and warm. Unfortunately the female staff member then demanded a credit card "in case I damaged their room". I do not own one, and had prepaid for the entire tour I was on. After telling her I would call my travel agent and ask for a refund, she backed off and left. Most unpleasant experience of my 10day tour. Luckily the next morning a wonderful breakfast and attentive staff at the other side of the hotel set me up for the next stage of my journey towards Christchurch via Transalpine Train. Training required for one person at this hotel.
While the weather during our short stay was a little less than perfect, our stay here was everything we could have hoped for. From check-in to check-out our experience was fantastic. Thanks to Alex for a very warm and informative welcome. We will be back.
Worth staying just for the views
Set in nice park like grounds. Great to wake up in the morning, pull back the curtains and see the snow covered peaks. Our room had a shelf to lay out two cases, something rare for hotel rooms. Staff had to be versatile at present because of the ongoing low occupancy rate, but managed quite well. They even put the fire on for us to dine in front of it. Evening meal was very well priced and recommended. They made us feel special.
Excellent staff and extremely helpful with local knowledge to share. Nothing was ever a problem and the pizza from their restaurant was amazing. Our room was great with everything we needed. Great lication with just a short walk to the various activities available in Franz Joseph. AAA+++
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