What to expect
- Sleep Quality
Last 5 reviews
6 Star Service!
Rose and her team were exceptionally welcoming and accomodating! The hotel itself is amazing but the team of professionals that work there made it that much better! The hotel itself is right in the heart of the city and close to all the main attractions.
NZ Snow trip
Sofitel Queenstown is a great Hotel with friendly and helpful staff. The hotel is well situated in the center of town close to restaurants and facilities. The hotel is right across the road from the bus terminal to Coronet Peak and the Remarkables offering flexible times for heading up the mountain.
Such a beautiful hotel, rooms are comfortable, warm, clean, quiet & well serviced. The staff go out of their way to help. The restaurant serves a gorgeous breakfast, love the waiting staff!! Worth going just for their service, jokes & smiles. Great cocktails on offer too. Would go back in a heartbeat!!
Superb in every way!
The Sofitel Queenstown Hotel & Spa was an absolute delight to stay at during our Queenstown holiday. My husband and I have stayed at many 5-star hotels during our travels, and this was like finding treasure! The hotel staff (every one of them that we encountered) were enchanting. Lisa, the Guest Relations Executive (who is now on Maternity leave) delivered 100% first class customer service, her personality is glowing. She has passed those reigns to Sam, who we met on reception. He is a remarkable individual who is very passionate about delivering a first-rate service. Matt the Operations Manager has this place ticking over with perfection. You’ll always see him around the place, and he is very approachable. Honourable mentions go out to Pankaj, Ralph and Mikayla, staff from the 1789 Restaurant and Left Bank Bistro - the in-house dining venues. The ambience in this hotel is warm and inviting, it has a chic and boutique feel about it. With all the staff well-groomed and professional. It felt like you were a first-class guest on the Titanic and it didn't sink! Nothing was too much trouble. Even hotel guests found it easy to bond with each other and start friendships and I believe this was down to how comfortable the team at Sofitel Queenstown make everyone feel. The decor and finishing’s were beautiful, the food was fantastic, the location was ideal, every surface and corner were spotless. It was the perfect place to stay during our 5-night break. If you are considering places to stay in Queenstown, then the Sofitel Queenstown Hotel & Spa needs to be top of your list. We cannot wait to go back......
Amazing place to stay
My teenage son and I visited Queenstown during the July 2021 school holidays. We honestly couldn’t praise the Sofitel enough. From the moment that we arrived, every member of staff that we came into contact with was friendly and happy to help in anyway possible. Whether walking through reception, or visiting the breakfast room or bar we were always made to feel as though we had known every person that we came into contact with for years. The hotel itself was beautiful and the rooms well presented and spacious. The heat pump in the room was perfect and could be adjusted when needed. A great relief after staying at the Novotel last year where our room was freezing. We had a room facing the Luge, and while there were some roadworks going on outside, I wouldn’t really class it as a problem, unless you were intending to spend your whole day in the hotel room. Fortunately for us that wasn’t the case as we were off up the mountain every day for skiing. On the one day that we did stay in town we didn’t really notice the noise from the roadworks at all. If you are planning to catch the bus to the Remarkables‘s or Coronet Peak, the hotel is in very easy walking distance to the bus stop, which is straight across the road. We had dinner at the hotel one night which was very nice, but there are also plenty of restaurants within easy walking distance. We will definitely be staying here again.
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