What to expect
- Sleep Quality
Last 5 reviews
Great hotel with amazing service
Our family is having a great time at this hotel. The service is some of the best I have ever experienced. Every time I have approached the staff they have made every effort to help me. I recommend this hotel and will try and book in with them for our next visit.
Great people, they really looked after us, Heritage was so nice to go back to at the end of each day.
We stayed 4 nights the staff were fantastic, knowledgeable and helpful. Providing excellent recommendations on places that had discounts on activities. Sharing a little local knowledge which helped us fine tune our holiday to have a great break. The room was very clean and comfortable. It felt like it had new carpet, bed and couch and the view out over the lake to the mountains was stunning. Coffee in the morning at Mackenzies was great and the host remembered our order from the 1st day which was a nice touch each morning.
We stayed for 2 nights, thoroughly enjoyed the comfort and friendly staff. Sad to see it so quiet, but this was during Auckland's lockdown, the coming week was going to be much busier. Would have liked a more upmarket menu for dinner,with the cold weather we preferred to stay in at night and dine in the restaurant. Hopefully this will improve as things return to normal. We will stay again, this hotel is lovely.
Good location, lovely staff but dated hotel
The staff here were lovely and helpful. We had breakfast included in our stay, which was a pretty decent spread - the made to order omelettes was an especially nice touch. The hotel itself is a bit dated, but everything worked fine. The bed was comfy and the rooms were well insulated from any noise in the hotel. Handy walk into Central Queenstown.
Had a trip away with a group of friends
The room and location were great. The service had been cut back a bit owing to Covid-19. Part of the cut-backs were no mini bar plus the main bar closed early. It would have been nice to come back to the hotel bar for drink after being out for dinner.
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.