What to expect
- Sleep Quality
Last 5 reviews
I stayed at this hotel for 3 nights and I would give it a rating of 10 out of 10. The room is beautiful, well appointed and luxurious, it looks exactly as the pictures on the web site. The staff is attentive, helpful, pleasant and are a big reason I say the hotel is a 10 out of 10. Laura, who works on the front desk, is a gem and a definite asset to the hotel, she went out of her way to help me with reservations on a number of occasions as the weather was creating havoc with my tours. I truly have never had such excellent service before. I ate several meals in the Grille Restaurant and found the food to be well prepared and delicious. All in all this may be my favorite hotel of all time and I travel a lot. Worth the price. Well done.
Luxurious, elegant stay, will now be hard to stay anywhere else when in Queenstown!
This is a private luxury hotel so obviously much more expensive than most places in Queenstown, but in our case turned out to definitely be worth the splurge! We booked for three nights for my husbands 30th birthday. As there were three of us (my husband, my mother and I), we were in the apartments which are a short 30 second walk from the main building. We were particularly lucky in that we got a ground floor apartment that had it's own sun room! It was too gorgeous to be true! That alone made our trip! But of course I will continue... Check in was at 3pm but we arrived at 2pm and I popped in to ask if we could park the car somewhere so we could go for a walk until check in time. Instead, I was asked 'Are you Mrs Cooper by any chance?' when I said that yes, I was, I was told that the room was actually ready but they were just preparing a birthday surprise for my husband and asked me to wait for ten min and then they would take us over. Next minute, they have collected out luggage and escorted us to our beautiful, elegant apartment, where they had delivered chilled champagne, a variety of sweet treats and a hand written birthday card. Well done Eichardts. What a delightful start! Things continued to be wonderful- from the pre dinner drinks and canapes where we were able to sip NZ's delightful pinot noir and chat to the other guests, to the breakfasts each morning overlooking the insta worthy lake. We even dined at the restaurant (the Grille) one night and the food was absolutely lovely, as was the service! Each evening we would sit by the fire, drinking wine and watching Harry Potter movies as it rained outside. It was bliss. Service was second to none, all staff were attentive, friendly and went out of their way to be helpful. If I called and asked for some ice (I drink my wine very cold), they would have brought over and ice bucket full of it within a couple of minutes. In conclusion: I did have a secret fear, leading up to the stay, that it would not live up to my expectations and that I would regret spending such a large amount of money on a 3 night stay when we know many other lovely places to stay in Queenstown (this was our fourth trip there- we love it). Fortunately, my fears were not realized. The only issue now is I do not think we could go back to staying anywhere else next time we go to Queenstown! Oh well. Better start saving!
A weekend Delight
The way the Hotel blends the old building into the modern is delightful. The suites are well thought out. With Hotels such as this it is easier to point out a few oversights, not where they please. For the most part I do not like to be critical of such an abode as my stay was memorable but a few small items were noticed during my stay: Hot Water – While I was having a shower my companion began pouring a bath… bad idea, my shower stopped… reminded me of staying with my grandmother in the 1960s. Not sure if this can be rectified and its not really an issue but there you go. Stationary – I wanted to send a few notes while I was in residence… no hotel Stationary. I did go to reception where I was happily given some paper and an envelope so cannot complain however with such a wonderful Hotel it would have been a fitting if there was Hotel stationary in the rooms. Cocktails – We were invited to join the other guests for Cocktail hour in the Private Bar. I was looking forward to this as I had just spent 12 hours on a flight from the Far East. When we arrived at the Private Bar another family was already taking up most of the Bar… with a child or children, don’t remember… This in its self was not a problem, here goes… We asked for a Martini and were told in a rather off hand manner that we would have to go downstairs to the other bar if we wanted a Martini…. Not sure if this was because the attending staff member was too busy with the family group or he was too lazy to take our order and go down to the other Bar and bring our drinks up. There is nothing wrong with this but to be invited to a bar for Cocktails and then to be dismissed by the chap attending us to the public bar on the ground floor while he attended to a family that had a child / children sprawled on the couch in the Private Bar is a bit rich… Breakfast – The main restaurant was open for breakfast. We were seated and first asked for a nice cup of Tea. We were given a single cup small pot of Tea. I can see that logic of this as the pots do not take up half the table like many Tea Pots but it would be nice for such an establishment if the tea pots were slightly larger so they could pour two cups, not one. The server forgot to ask or even bring a small milk jug with the tea until we asked. The breakfast choice was satisfactory, I chose a Hearty breakfast. The sides had Potatoes and Mushrooms… baked beans were not offered. Perhaps the management could see to it that they add baked beans as an option as a side for the breakfast, I’m sure the punters would be happy to pay for them… Like I said, there is no point pointing out what is positive about this wee Hotel as there is much, so I have just noted what I see as basic shortfalls, maybe I’m picking at things like a dentist… but hay, if I notice such small silly items, perhaps it shows how really great this place is for a weekend escape… Will I return, for sure, this little House tucked away in the South is really something special… O and there is no need to cover the reception with all sorts of Hotel Award Certificates, we know you have them, that’s why we visit.
We stayed in a lakeview suite where the view was breathtaking. The meals in the restaurant were exquisite! In a rush to the airport my son left his coveted journal. I wrote to the hotel and they immediately mailed it to the United States and included a tracking number. We plan to return next year.
Not worth it - don’t book “mountain view”
We stayed in Mountain View suite. This is not a mountain view at all, but a view of the nightclubs and bars in the town which keep going until early hours of the morning. Very overpriced and poor value for money versus the other luxury lodges in Queenstown. Staff friendly and tried to be helpful, but no special touches that you’d expect for a hotel in this price range. I would not stay again.
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