What to expect
- Sleep Quality
Last 5 reviews
Old and tired
I have previously stayed at this hotel, albeit some time ago. It was perfectly located for this visit so I booked in. I have given it two stars yet it bills itself as a 5 star property. Sadly, that it is not. It is old, tired and in dire need of a facelift. The bed was comfortable and it was clean but with the the restaurant closed, no room service menu in the room and no minibar there was only one option for meals-to head outside. I know Covid has had an impact but how long will the hotels, this included, rely on that excuse for poor service. This does not meet the usually high Intercontinental standards. There are better options available in Wellington in this price range
A pleasant stay in Wellington when the weather was at its worst.
The room was well appointed and the bed very comfortable. I would like to commend all of the hotel staff who made our stay welcoming, comfortable, and relaxing. In particular Laure in the lobby lounge provided excellent guest service, attentive, and friendly. Marcus, on Concierge, was quick to assist and very personable, his cherry hello whenever we returned was much appreciated. Anna and Victoria, on reception, were quick, efficient, and very helpful. Thank you for making our stay pleasant and memorable. All the best for the future.
Staff put the shine on this hotel
Perfectly located for a visit to the capital, with a gorgeous, modern lobby and bar where the Intercontinental truly shines is in its staff. While we have stayed in nicer hotels, the level of service is like nothing we have encountered before - the team here have set my expectations so high now that I think I'm going to be disappointed staying elsewhere! Look forward to returning!
We would like to thank the team at Intercontinental for a wonderful stay. The room was spectacular with a view out to the harbour. Our upgrade was greatly appreciated. The team were friendly, helpful and made our stay enjoyable. Location is close to shops and resturants.
Great hotel in Central Wellington
Have always wanted to stay here despite only living a short drive away. Decided to book to get away from the house and while it was quiet due to COVID-19. Pulled up outside the hotel entrance and the concierge parked our car. The hotel has a large modern lobby with bar and reception. The receptionist got us checked in really quickly and an hour before check in time. Room was very clean and had a great view over the harbour. Nice facilities with coffee machine, hair dryer (everything you would expect from a hotel of this standard). The mattress on the bed had a very thick luxurious topper which was way too soft for me but some may like that. We all loved everything about our stay and would definitely return. Also car was already parked outside ready for us in the morning. Fantastic service by the limited staff they had working during our stay.
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