What to expect
- Sleep Quality
Last 5 reviews
This hotel is a blot on the landscape
We have visited this hotel on many occasions over the past 15 years & shocked to discover the terrible decline.Many staff simply don’t know their jobs & told us the had only worked for 3 months, others only 5 days. We were told there had been significant staff turnover in the past 6 months. All the staff we encountered were pleasant, willing & helpful. They just need good leadership. Certainly money needs to be invested in this property but it costs nothing to change the water in flower vases & ensure scum is not floating on the top or remove rotting fruit from the breakfast buffet. As a Kiwi I feel ashamed that overseas visitors think that this kind of accommodation is the norm.
Perfect Short Getaway
Perfect girls getaway - loved the walks nearby and dressing up for the restaurant at night. The staff were friendly and very accomodating. This is not just a winter location - there is plenty of nature to explore - even a cold swim in the base of the nearby waterfall.
Excellent experience. Loved the hotel. High tea was great, food was yummy. Good facilities. Beautiful views. Friendly & professional staff. Very comfortable bed. Fast room service. Clean & beautiful decor.
Faded and shabby
We have visited many times over the years and love the Chateau. It’s a pity the same cannot be said about the managers/owners. The Chateau has always had an air of faded glory and shabby chic but on our last visit all we saw was faded and shabby. And dirty. As if the cleaners have simply given up. The quality of food on offer in the restaurant has also deteriorated significantly. We travelled by EV having previously checked that the two chargers on site were available. When we arrived neither of them was working. The staff were helpful but it was obvious from their comments that the chargers had been out of action for some time. The Chateau could and should be a wonderful place to stay. It’s a fantastic heritage building in a superb location. I hope someone will have the foresight to bring it back to life. Until then it’s probably best avoided. Which is a great shame.
Summer Stop at the Chateau
Excellent staff - beautiful dining experience - it is aged however it’s in a rugged environment and we ought to appreciate the history of this place . Beautiful no matter what the weather . It can get quite busy so be considerate and patient
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