What to expect
- Sleep Quality
Last 5 reviews
Great hotel with great stuff
It was my husband’s birthday, the restaurant stuff was amazing, patient and helpful, they made the experience really memorable. The ambiance and the view from the restaurant is priceless. We stayed at the cabins, a bit dated but very cosy and warm. You have absolutely everything that you need, from dehumidifier and drier to the detergent for the washing machine. Kitchen is fully equipped. Our children liked the cinema and the pool and we really enjoyed the atmosphere in the Ruapehu Lounge.
Staying at the chateau is certainly a bucket list experience and we had a lovely stay at the Chateau in a Heritage room - complete with chandelier! A few improvements - the finer details are missing. For example, towels were well-worn and we only had two sachets of instant coffee, which weren't even replenished during servicing. Some plush towels, filter coffee (or even just more than two sachets of coffee!) and robes would complete the room. We had an issue with our radiator but the staff were quick to fix this for us for the second night and the room was perfectly toasty. We also had to travel during school holidays, which meant our room rate was considerably higher than normal so I am basing my review on value for money (For comparison, our next hotel/lodge accommodation in Taupo was $80 cheaper per night and had a private outdoor hot tub). The Ruapehu room was a lovely experience for dinner - expect to pay $45-$50 for a main however. But both service and food were both good. We enjoyed our stay, although it's probably a one time thing.
Lovely comfortable stay
The ambience of the Chateau is what I appreciated the most. I felt a warm welcoming relaxed feel the minute I stepped into the lobby. Our room was beautifully and tastefully decorated and just the right temperature for a cold rainy stay. Sitting in one of the lounges in front of a crackling fire and looking out to the colourful alpine environment was one of the most relaxing moments I can remember. The staff are really attentive but not overly so which was just right. I just loved our stay and will go back.
Everything you need - 2 Bedroom External Cabins
Our family of 5 recently stayed in the external 2 bedroom cabins and couldn't be happier. The location is amazing, you are at the foot of the hotel and they can organise a shuttle up to the slopes. The cabin itself is older but still VERY VERY clean (I'm fussy!) and well looked after. The linen was the same standard at the Chateau itself and well presented. There were heaters in every room, so many we were too hot the first night! The bathrooms were very clean and tidy. Being able to use the hotel facilities i.e the Cinema room for the kids to play and watch in is an excellent feature and meant we could enjoy some relaxing time in the lounge area without the kids (and with them when they came back to us!). The restaurants and food was beautiful, the surroundings are stunning and we had an absolute ball. 2 out of the 3 nights we ate at the hotel by choice mainly as we were all exhausted from skiing, the one night we ate at the cabin, there was everything we needed for a simple family dinner i.e oven, microwave, toaster, fridge and freezer and kettle, fry pans, cutlery and dinnerware. TV with netflix for the kids was helpful and there is also a hot water cupboard from drying out the ski gear as well. Would highly recommend to anyone heading up to Whakapapa to ski or hike especially if you have a family. We will be back for sure!
We had three couples stay together. We all had separate cabins and they were lovely. Very clean warm and relaxing. The food was outstanding. I definitely recommend the slow cooked lamb for two. Great friendly staff.
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