What to expect
- Sleep Quality
Last 5 reviews
Very impersonal. Set dinner very average. We were disappointed as the Chateau had been on our bucket list and we felt the price was expensive for what we got. Plus after we turned the heater off the room remained too warm all night
Arrived on the Thursday afternoon at 3pm book in time to find our rooms not ready as they had closed the road earlier that day and previous quests couldn’t checkout. Finally got our room shortly after 5pm. Staff were very apologetic and kept us updated. Dinner that night in the main restaurant was 10/10. Service and food perfect. Overall our stay was good and would definitely recommend this place. The only letdown was Whakapapa ski field. What a disappointment. Would never go back having been going there for over 50 years. A total rip-off. Heard the next day that they had run out of food , this was the first day of the school holidays. We found lots of other things to do than going up the mountain again. Overall great weekend with family.
We dint stay but just ate food which was terrible
We ordered crab tortellini. We hardly found crab in it..Then came the lamb shank which was the most flavourless piece of meat we ever had...Then came Tarakihi fillets, which again was too hopeless..The presentation was awful.. All of these cost $140 which was the most disappointing spending on food ever... Please improve...
One of the best family holiday we've ever had. The chateau has a very elegant authentic feeling around. We arrived early and got an early check in. The staffs are super nice, helpful, and amazing. We stayed in 4 beds Heritage room with great view, especially cause it's snowing when we came, very clean, and has everything we needed. The breakfast was good, with lots variety. The plunge pool was warm, and sauna was excellent. The cinema was cool, one of a kind to have cinema in a hotel. Overall it was one excellent stayed. Really amazing.
We stayed a night for the husband's birthday. The hotel provided a little plate of macaroons and a card for him in our room, which was a nice touch. The hotel was fully booked out, so the reception area was very busy. We booked a good room rate just after lockdown, which made our stay very good value. The decor in the bedroom and bathroom are very tired, but the bed was very comfortable and warm. The windows were double glazed, and there was a lovely view across to Mt Ngaruhoe, but the heating in our room on the 3rd floor was not very warm. Downstairs was cozy and warm though. We ate in the Ruapehu room and the chateau briand was pretty amazing! A huge amount of meat, cooked to perfection (medium rare) and delicious roast veges plus beans. We were too full for dessert. This hotel is a lovely place to stay, in a magical setting, but the rooms are well overdue for a refurbishment.
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