What to expect
- Sleep Quality
Last 5 reviews
Easter break for my birthday
The hotel was a lovely building although sadly now needs repairs and face-lift as it is rather tired. There was a shortage of staff so service was terrible and I felt let down by the whole experience being a lot less than it could have been. The high tea was lovely but the restaurant were telling everyone they were booked until 8:45pm even though it was clear they had very few in before 9pm, so not being able to eat in their "premier " restaurant while staying was disappointing as I don't eat that late at night. All round it was nice but a disappointment
We had a room on Level 3 - it was very nice, a large room with views of the mountain, bed was very comfortable, everything spot on for an enjoyable night away. We had a lovely meal in the restaurant and breakfast the next day. Nice way to treat ourselves. The reception staff and waiting staff were very professional and attentive.
Decided to treat ourselves to a weekend away and paid for the heritage room upgrade. The room had access to the large balcony above the entrance on the first floor which enabled us to get superb views across the lawns to Mt Tongariro and Mt Ngauruhoe. The room was clean and comfortable with two chairs and small table. The bed was also very comfortable. The shower over the bath and the bath itself were very functional with plenty of bodywork,shampoo,conditioner and hand lotion. On the negative side the low toilet and flimsy plastic seat were not so good. The fridge in the wardrobe/cupboard was inadequate size wise. There was also a shortage of accessible power points for phone charging etc and the kettle needed to be plugged into the bathroom PowerPoint as there was no plug in the cupboard. We ate in the lounge both nights and the food there was ok. The first night we scored a window table with wonderful views of Mt Ngauruhoe. My nasi goreng was well presented with two generous prawn skewers, nicely spicy and very tasty. Unfortunately the egg topping had been well singed on the hotplate. My wife's fish and chips presented well . The fish was delicious but like adjoining tables the chips were cold and as for the other nearby tables were left uneaten. However the breakfast options were superb. There was so much to choose from that Iwehad difficulty deciding where to start. Our family who were traveling separately dined in the Ruapehu room the first night and were happy with the food but felt that the staff were under pressure as the restaurant was very busy and there could have been more staff on. The wine waiter was also lacking in decantering expertise. On the Sunday we liked the look of the special buffet lunch. The range of food was excellent and the dessert table was phenomenal. So much so we decided a light snack was all that was needed in the evening. All the staff were friendly and pleasant and no doubt the staff in the lounge and restaurant did their best to cope with the large number of guests during the Easter weekend and could have done with more team members to assist them. We have joined as members and will look forward to another stay or two in the near future when special offers are offered.
The Chateau Tongariro
Nice old heritage building with character. While room was comfortable seem excessive cost for room and facilities ($370 for night in tongariro twin room). I admin was Easter but seems to be a massive jump for this period. Dined in the restaurant and the main was great - a shared steak with vegetables, the entree were disappointing. I had the prawns and scallops and they were all cold and got 3 small shrimps and 2 scallops for just under $30...disappointing. I would come again in the winter and mid week but avaid the entree and enjoy the ambience. 2.5 out of 5
A superb getaway location, secured a 2 night package with meals and full breakfast.
This Chateau is over 90 years old with all the charm your would expect from the architects and builders of that era (1929) Quaint rooms fully serviced. Lovely hospitality area to take in drinks before tea, entertainment provided via an accomplished pianist on the Grand Piano. Art deco restaurant is just superb. Make sure you plan for the many scenic walks and a must do; the Sky Waka (gondola) up the volcanic mountain for some amazing sights and a superb buffet lunch. Finally the Chateau team that looks after your stay are professional and friendly. Take plenty of photos.
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