Guest reviews Peppers On The Point, Rotorua

by Grant P Manukau, New Zealand

Unique hotel in a stunning location

My wife and I stayed 2 nights at this property last weekend for our 35th wedding anniversary and wanted to celebrate by staying somewhere special. We certainly chose a special place - it was truly beautiful. There were only three parties staying on our first night and just us and a family of 6 on the second night due to COVID-19. Like everyone else, we received a lovely welcome from Lucy and had a tour of the property first followed by a welcome drink. Mathew showed us to our room which was the Main Lodge Suite right above the restaurant area with a huge outdoor balcony that offered a 200° panoramic view of Lake Rotorua - wow! The room was massive with a huge classy bathroom and sitting area and a small kitchenette. The room certainly had wow factor and we were ecstatic to be there. If there was a small issue, it would be thast at night you could hear a little bit of noise from the restaurant down below but that all finished up by around 10.00pm to 10.15pm both nights during our stay, so not late. The room had two televisions both of which had a Blu-ray player hooked up so if the weather is dodgy, take some DVD's along or play some of the hotel's. The grounds and gardens are lovely and we fed and patted the two friendly donkeys. We booked the dinner, bed & breakfast package both nights and have to say that the food was lovely. The four course dinner was fabulous both nights. A couple of drinks and canapes (3 items each) were offered before the dinner then a soup, entree, a choice of two main courses and a dessert or cheeseboard. Thanks chef, you did a great job both nights! Our server was Mathew both nights and he was really friendly and helpful, thanks mate. Even though there were not many people staying, the breakfast offering was really nice. We enjoyed the eggs benedict both mornings along with cereals, fruit, lovely little muffins and toast with homemade jams etc. You could have any coffee style you wanted as part of the deal. Tracy served our first breakfast and was extremely friendly. She suggested we have a look at Hamurana Springs, which we did. It was nice but the upper Te Waihou Walkway near Tirau is probably nicer and that is free. To conclude, it was a fabulous and upmarket place to stay, impeccably clean and tidy, lovely staff and food, great view and although not cheap, is probably the best place to stay in Rotorua if you can afford it.

by japercy Circle Pines, Minnesota

Awesome staff!

Peppers on the Point in Rotorua has the best staff! Due to weather, we arrived very late yet Olivia was waiting for us when we finally arrived with an offer of food if we needed it. Lucie was so nice to drive us to the airport in the morning to get our rental car (everything at the airport was closed by the time we finally arrived the night before). Tracey was such a warm and kind hostess each morning for breakfast. Speaking of breakfast, it was so good. Everyone loved the eggs Benedict! Except for the non-egg eater for whom Tracey found a jar of Nutella! The facility is beautiful and very spacious. We stayed in the Lake Villa. The views were spectacular. The house is huge with 4 bedrooms and 3 bathrooms, laundry and a large living room and kitchen. My kids are teenagers so the space was great. I would have been very nervous staying in the villa with small children, though. There was a ton of glass art and decor all over the house. I'd also suggest some improvements to where the outlets are (none by the bedside in the master), labels for the lights (there are so many and we never did figure out how to turn them all off), better lighting in the bathrooms. The toiletries were nice and once I figured out how to use the machine, the coffee was good. I wish there were an easier way to get to town as I was nervous with my husband driving on the wrong side (for us) of the road. A shuttle or something would be nice. But, if you do have a car, it's less than 10 minutes to town. Overall, an awesome stay!

by Mollie30 Portishead, United Kingdom

Simply the best!

Hotel we’ve ever stayed in! Stayed for 2 nights in the Villa Apartment (wish it had been 2 weeks!!!). Such a lovely welcome, so quiet and peaceful, so stunning. The staff treat you as friends not customers - just get it right as well, not overly friendly but simply cannot do enough for you. The Villa Apartment was simply stunning (see attached photos) and the position and the views of the lake was superb. Completely private, own tennis court, own hot tub, fully equipped kitchen and laundry in the fabulous bathroom. It was so lovely we actually stayed on site for the whole 2 day visit and relaxed. When the staff knew we were doing that they brought us a salad lunch up to the villa. We ate in the small restaurant both evenings - beautiful - and my husband enjoyed the snooker table after dinner. But what topped our stay were the miniature donkeys and ponies - gorgeous. Oh to live nearer!!! Thank you for a wonderful stay

by Colliedog58 Hartley, United Kingdom

So wished that we could have stayed longer!

This is a beautiful hotel - a former family home - in fact you are greeted like a member of the family. It is set in a stunning position overlooking the lake. We had booked a Superking Delux Suite and it was so comfortable and enormous. Lovely bedroom, a dressing room, small anti room and a lounge area so large that it contained a dining room table. The best part that it had a balcony that overlooked the fabulous grounds and the lake - I could have sat out there for hours! Great bathroom too with a jacuzzi bath and separate shower. Breakfast was delicious - cold choices as well as hot and such a bonus to be able to eat outside in the sunshine! All members of staff were so friendly and couldn't do enough for you - just wish that we could have stayed for much longer.

by rikilikeitnice Rotorua, New Zealand

One of my favorite hotels

This place is so nice. We stayed in the villa and had amazing sunrise views over the lake. The hospitality was second to none! It’s expensive but so very worth the price. Our suite had a private outdoor hot tub. There were 2 bedrooms (only 1 bathroom which is accessed through a bedroom). This could present a logistics problem of multi families were Sharing the space. That however was not a problem for the 2 of us