Guest reviews Grand Mercure Puka Park, Coromandel Peninsula

by Linda M Hamilton, New Zealand

Happy Place

Puka Park is our Happy getaway place and once again it didn't fail to please. It's a bit like a comfort blanket, secure, safe, peaceful and full of birdlife singing. The food was exquisite and the Staff are always very friendly :-) Thanks for another special time and we look forward to our next visit.

by LindaM8560 Orewa, New Zealand

Fantastic stay

I recently caught up with a friend from another part of the country. What better place to do this than grand mercure pauanui Having stayed before but over 12 years ago I was thrilled to find it as good as ever. We elected to eat breakfast and dinner in the restaurant and what a good decision. The breakfasts were lovely and incuded in our package. We could choose a dish from the menu and also a wonderful continental. To my delight they even offered sour dough bread for toast. As for the dinners....The menu was not huge which was just as well as making a choice was hard enough. The dishes all sounded and looked superb. AND THEY WERE ....better than any top restaurant The chalets are good and I must remember the happy hours where we were offered a great choice of wines at a very reasonable price AS FOR THE STAFF......one appeared to be in training and was delightful in her application and cheerful manner. Nothing was too much trouble and the golf cart cum shuttle was always freely available. ...Everyone was lovely and we truly were made tonfeel like family..jurt a great relaxed atmosphere A short stroll to the southern end of the beach makes for a great location and the facilities....pool sauna gym etx all were immaculate I would highly reccommend

by laurenmnz Auckland Central, New Zealand

Highly recommend 5/5

We loved our stay at Puka Park. The reception staff were so warm & welcoming, gorgeous rooms, lovely wait staff and meals were divine! Couldn’t fault it. Thank you heaps! Would definitely recommend staying

by Roving282710 Auckland

Fantastic place to stay

Puka park is a great place to stay. The chalets are really nice and comfortable. The staff from the GM down are great with nothing being any problem. The food from the Restaurant can not be faulted. We have booked again for another stay later in the year.

by stacey1986 Auckland, New Zealand

Awful

My husband, 3 month old and I tried to check in and they told us the room wasn’t ready but they would take our bags to our room and to wait in the lobby. Cue 2 hours later and we were still waiting, my baby was hungry and her milk was in the bags they took so you can imagine we were not happy. No baby changing facilities in the lobby bathroom so I had to change her on the bathroom floor!! All we got offered was 10% off the restaurant. Finally our room was ready and they decided to put us on the highest tree top cabin. You would think they would have a bit of common sense with us having a baby not to put us up 3 flights of uneven stairs which are pretty dark to see once the sun goes down. The staff told us they didn’t have enough cleaners on, which is appalling considering the amount we paid for our stay, the wait ate away at our trip away waiting to check in. We went to the restaurant and the service wasn’t great, food extremely bland. Would not recommend. Parking is a nightmare, not accessible for anyone with health issues as it is all on a steep hill. Wouldn’t recommend at all. I have no idea how this is a 5 star hotel. It’s barely a 3