What to expect
- Sleep Quality
Last 5 reviews
Enjoyable stay....wish we could of stayed longer!
Booked a one night stay with breakfast included.....very reasonably priced. We arrived just before check in time but front desk were helpful and polite and as the room was ready welcomed check in. Our room on floor one was beautiful.....super comfy bed....large tv and all amenities we could need. Jet tub in the bathroom was big enough for two and toiletries provided were of a good quality. Breakfast was pleasant and again service excellent. Really enjoyed staying at this hotel; didn’t want to leave!! Views of the bay outstanding!
Tired, lazy and over priced
We paid $476 a night, well more than we would have paid for Westin in Fiji or similar. We were so disappointed. The location really is primo, but the rest; cabinetry in bathroom stained and damaged, hair on the walls, pillows are awful. One of the small pools was empty and surrounded by traffic cones. Apparently they couldn't fill it because of the drought. Yes there is a drought and so that's fair enough, but put a board over it! looking at dirty old traffic cones ruins the whole outlook. I discovered there's not duvet cover on the duvet. They double sheet the beds and put a duvet in the middle. And it was stained. I certainly don't stay in one place when I sleep so the thought of a non covered duvet on me is gross. I asked the house keeping staff but they said "no, we don't have any and yes, it's a bit weird". I also walked past rooms where the duvet was on the floor while they were making the beds. We ditched the duvet and thankfully it was warm so we only needed the sheets. We thought we'd stay by the pool and have nibbles or lunch at the house restaurant. Nope. Not open. We were offered free breakfast. 4 items on the menu. So we said no thanks and walked down to the village where there are some nice options. And yes, you can walk to the village easily. The location of this place is great. We did get a small per night refund with no arguments which was good.
Old and dated
Stayed two nights, I found the place to be dark and dingy, no air conditioning. I am sure must be better places to stay in Paihia that are better and closer to the town. I would not rebook this place.
This review is written bearing in mind that the cost of this hotel is high and it is promoted as luxury boutique. On the positive side the room we were allocated was a good size on the third floor with a large balcony overlooking the pool (and busy road!). On the downside we were woken at 8 on the first morning by the cleaning staff chatting outside our room (301) and collecting cleaning equipment from a cupboard next door. The jacuzzi was fenced off and empty and the featured heated pools were not operating due to a water shortage. I understand why this was needed but there was no notification in advance and no reduction in cost as a result. When we used the main pool the large parasols were not in use and there was no one on hand to put them up. We ate on two nights in the restaurant and on the first the food was excellent and the service adequate. On the second there were only four customers including us. The waiting staff were inattentive spending time in the kitchen chatting - they also had a pc linked in playing loud music which I had to ask twice to be turned down. I suspect that the chef was also distracted because the food this time was overcooked! Overall a disappointing stay bearing in mind the price - would not stay here again.
Lovely view & comfortable hotel
We had a comfortable room with a balcony but the bathroom was a little dated. The staff were friendly & the breakfast was good. A good place to stay whilst exploring the area. There was ample parking overnight.
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