What to expect
- Sleep Quality
Last 5 reviews
rooms are tired and poor standard
Service terrible ignored several people waiting for priority desk, Accor plus we pay a decent fee to be members for a few privelleges but they are not honoured well and not worth the fee. Rooms are very tired and in need of serious renovation and proper clean, broken tiles everywhere linen is old and worn, and its expensive for what you get, location good for viaduct but so are many hotels. Would not stay again
Great Location and Value for money
Our stay was excellent and could not fault the accommodation and value for money and the friendly staff. If you want a perfect apartment then they wont work for you as ours was a bit dated with some wear and tear but I couldnt complain for the price as it is much less then the Sofitel Viaduct Harbour so you get what you pay for. There is no inhouse restaurant or bar but it's just a few steps from the Viaduct with many options. We really enjoyed sitting on our balcony and watching people in the viaduct below. It was lovely to hear the buzz around us and know people were enjoying themselves after the recent restrictions we have had. The sunset was AMAZING. Once we shut the doors we couldnt hear any noise and had a good sleep. I knew from previous reviews that the parking wasnt great so was ready for this but if I had to nitpick for any negatives it would be this. It could so easily be fixed with a few tweaks. We only travelled from over the bridge so werent tired and grumpy but I would expect if you have travelled a long way that the parking situation could make you annoyed. I dont like putting negative things in reviews but thsi was definitely a bit lacking. Other than that I look forward to returning and will probably park in the Downtown Carpark just 100 metres away next time.
Units are comfortable and well set up. Central location. Full kitchen facilities are a great opportunity if you are considering a longer stay. Rooms facing the road are very noisy. Toiletries are the very best!
Disastrous, poorly trained front of house staff
Nothing wrong with the room. The problems started when we checked out. Being Accor members, our payment of $531had been deducted from my credit card on arrival. Yet they not only charged us twice for parking on checkout but they also took an additional $950 from our credit card. There is no invoice for that and nearly a week later the money has not been returned to us. I have spent hours on the phone to them and so far - nothing.
Stayed here often; great location; room was changed as unhappy with first room offered; only complaint - my room wasn't serviced until 4.35pm on the last day - way too late!! I took the towels and didn't worry about the rest as it was the 4th night of 4
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