What to expect
- Sleep Quality
Last 5 reviews
What an amazing hotel, I seriously wish all hotels were like this
The hotel staff from opening the taxi door - to check in where just amazing! so fast and efficient - one loom at my ACCOR gold card was all they needed, i was literally in my room with check in complete in 5 mins. Room was set up exactly as i like it, additonal pillows, eye mask, The view is amazing and I had the best night sleep ever! The only downside was having to leave this stunning hotel, the staff all looked as if they were happy and proud to work there! Not one was at all anything bit completely helpful and knowledgeable
Break After Locdown
Upon arrival to Sofitel RYAN looked after us very smartly and quickly . When we went to check in he saw to it that we had minimum wait and got our keys for our room . My wife and I were very impressed with his professional and quick attention in looking after us , thank you Ryan . I would like management to share this review with him and give him special commendation. Also commendation to the ladies that cleaned our room while we were in it , they too were very efficient and professional and quick , thank you ladies
Clearly things were a little rusty. There was an open, half full bottle of sparking wine in the fridge; a light was out in the bathroom; there was no hot water initially. The hospitality was also running on Covid restriction basis (no bar, restaurant running on room service menu only) On top of that, for the first time since i became Accor gold (and now diamond), no "welcome gift" in the room & one free drink despite us being a couple. (2 is the norm for me as an individual...)
Upon check-in we were told that some facilities were not available. We were still charged full price for our stay. We would have booked somewhere else if we had of known this as similar hotels close by were offering full facilities for a similar price.
I was in Auckland on Business, visit family and travelling Solo. Hotel very quiet because of Lockdown. Pretty sure I was upgraded to a marina view as I requested an internal view. Staff were very helpful and attentive. Biggest disappointment was that what was advertised on their website in the restaurant wasn't available. When I found out there wasn't Oysters available I ordered a burger. I requested at the very least Med.Rare and was told they could possibly do it. It arrived Well Done on Brioche bread (neither of which I don't like) - brioche wasn't advertised. I was told the next day by the same waiter that because it's mince it has to be well done...I cook burgers occasionally by myself at home and they are never Well Done - I've never been ill by my own cooking. I said "If I got ill I wouldn't be blaming you". I advised my daughter the following day not to order the burger, but she went for it anyway - she has been brought up on Blue cooked Steak. Overall it was a pleasant experience but the restaurant was a let down.
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.