What to expect
- Sleep Quality
Last 5 reviews
Amazing weekend getaway thank you
The best experience. We will definitely be back! Best service and so convenient. Weekend getaway with family was awesome. Love the pool and gym! Amazing food at fortuna! Also loved the treats for our anniversary ❤
The most amazing service
I stayed here for 2 x nights for a work trip and was completely impressed by the service I received.. they could not do enough to help me... particularly the concierge Luka.... early check in, late check out, free parking for my appointments and organised a clothing rack for me to use......room was lovely, clean and comfortable and very spacious, which suited my needs... very good bed as well...
Had a wonderful stay at Sky city just recently food drinks and experience was fantastic, atmosphere great, had dinner at Huami, simply delicious definetly go back to Huami again, the staff were so friendly.
The Hotel is aaite 🤥🙊🙉🙈. The Standards are pretty average for such an iconic Hotel in the heart of Auckland City. The room we paid a lot for was slightly disappointing, not what we expected for such a popular place. The Staff - 🤔🤨 we dealt with a pretty, young, semi robotic woman who was extremely focused on her front line roll. The receptionists aren't very welcoming, the bar staff in the casino were worse!! Iv never experienced such horrid customer service before. The hotel receptionist started panicking when she couldn't find our booking. Once sorted she kindly gave us some free passes to go up the sky tower. The manager was very friendly and greeted us with a very warm welcome. He was a good example of how receptionists should treat customers. We also had a nice receptionist book us out. The room was made up nicely, the cleaners were wonderful. The floor we stayed on stunk of stale smoke, you could notice it as soon as you stepped out of the elevator. Overall the room and floor were average. We paid for 2 people to go to breakfast both mornings, we slept in and didnt make the first morning. That was.unfortunate however if that was me on reception I would have offered something to compensate but another robotic receptionist didn't care that we made a mistake and blatantly sent us away. NO WONDER PEOPLE HAVE VERY LITTLE RESPECT FOR AUCKLANDERS, THEY ARE USELESS AT BEING KIND AND SHOWING COMPASSION ETC!!! I doubt I'll ever go back there again, theres better places to stay.
Best hotel ever visited conference was very good their service staff was very much supported and they all the very much energetic best services ..best staff ...I want visit again here with all excitement.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.