What to expect
- Sleep Quality
Last 5 reviews
The only true five star hotel in Auckland
We really appreciate the exceptional service throughout the hotel; from the moment you arrive & are greated at your car door by a doorman, the luggage taken to your room by a porter, the tour of the hotel & facilities if it is your first visit, the chocolates and personal greeting card from the manager in the room, the turndown service at night, the shuttle to the waterfront and downtown (that will hopefully be available daily again soon) and the overall friendliness of the staff are all parts of what makes the hotel the best in Auckland. Being a Covid-19 free hotel to keep its guests and staff safe is also commendable. I had a Birthday Celebration for a small group of family in the Club Lounge and the staff helped to make it a great evening! There is a shuttle from the hotel to Downtown Auckland from where you can walk to the waterfront and viaduct. (Currently, due to lockdown it only operates on weekends) Note: It is truly worth upgrading to receive the Club Lounge privileges.
Unplanned Stay Worked Out Fantastic
We normally stay closer to the waterfront as like to wander the shops and viaduct and our hotel that we had originally booked moved us to Cordis due to becoming unavailable for public bookings. Cordis was a little far from the waterfront for us as it was a solid 20 minute walk down and 30 back up the hill. However the hotel is fabulous. The doormen make you welcome right from the start. We would normally find different restaurants and cafes downtown to eat at but our hotel booking included breakfast and it was amazing. There was so much on offer and was fantastic. We also ended up having dinner in the lobby lounge and it was reasonably priced and absolutely delicious - to be honest, it was a lot nicer than the last time we came to Auckland and went to a flash restaurant. All the staff we dealt with from doormen, concierge, lobby lounge and breakfast were very friendly and helpful. Despite the distance from where we like to be, the food, staff and comfy bed will be enough to get us to come back again.
We had booked another Hotel in Auckland, but with changes because of the COVID-19 we got notified that we were not able to stay at our Booked Hotel, and they had relocated us to the Cordis. Well, what a bonus! The reception, the rooms, the Hotel facilities, the service staff, the food surpassed our expectations. We planned on having a couple of days exploring the area in our car, but felt instantly relaxed in the lovely atmosphere of the Hotel. This meant that we didn't want to leave, and we just relaxed at the facilities of the Hotel, the swimming and spa pool were very welcoming. When the reception knew that this break was for our 40th Wedding Anniversary we were delivered a bottle of wine and some delicious little petite fours. I cannot over emphasise how amazing the staff were, in all departments. Our family came to visit with their little 5 year old twins, the staff offered them some robes and slippers to use when they came up to the pool with us. The restaurant staff gave them some candy floss and marshmallows with fruit and chocolate dip, which was totally unexpected as we were awaiting a meal in the lobby area. Everyone was so accomodating, our stay was practically perfect in every way! We definitely were the winner on this Hotel change, and will consider this as a first option now that we know what delights are in store at Cordis. Thank you.
High Tea - average all round
Have had the high tea before 2 years ago and it was amazing. What a difference! No love at all. Relegated to a room with purple mood lighting. Sandwiches were average, scones overcooked and hard as rocks. Not enough jam and cream for 1 scone let alone 4!. The whole thing was uninspiring and not worth what we paid for it. Really disappointed as this was a special occasion for us.
GREAT STAY AGAIN!
Love the service at this hotel. Amongst all the drama about it's great to come and stay in a hotel that you know is always spotless and the staff go the extra mile. If their is a problem which is rare it is quickly rectified with friendliness. Not to mention the lovely cocktails.
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