What to expect
- Sleep Quality
Last 5 reviews
Service To improve
We were for a bottle of moroccan wine that cost us suprisingly over 80 euros.the service was terrible,the place around the pool was full of garbage.the waiter brought us a bit of peanuts for another ten euros.i really regret the whole experience and i don t advise anyone to have drinks there.there are beautiful places ten times times cheaper
Where is my refund??
Having booked to stay for 5 days from 30th March my trip was cancelled because of Covid. However I have been waiting 3 weeks for a refund, no replies to my emails , nothing .... Accor hotel - disgusting
Overbooked but Eventually Accomodating
Overall we expected more from our stay here, as the room we booked was not available, they tried to give us a different room which clearly did not match the description of the room we had booked, then it took them an hour to find us a different room in another part of the hotel that matched what we booked. Location was nice as hotel is within walking distance of the medina.
Humiliated by Insensitivity of Hotel Policies towards Disabilities
I did not expect to be humiliated. Three nights in a beautiful city, and lovely looking hotel. Our room was comfortable, clean, and room service timely. Breakfast could be slow waiting for coffee and we friends and other guests joked about it. As our two week trip was ending, I decided to take a dip in the infinity pool close to my room. My sweet husband is a polio survivor and when he removes his full length leg brace he cannot walk far, so he was to join me. I kindly asked one of the staff nearby for a towel and he asked me if I had "an invitation" to be in the pool. It would be $40 per person otherwise. I asked if my husband could swim, since he couldn't walk to the other pools. The money was not an issue. After the staff member checking with "reception" they denied our request. He indicated it was not his choice. It was pure humiliation. I am a demure grandmother! The staff member brought a standing sign to show to me, which was not displayed anywhere I could have seen, nor printed in information in our room, or on arrival. It is not unusual to travel abroad and find that some countries are backward in their treatment toward people who living with disabilities, but if they expect to cater to international guests I suggest they update their policies. BTW the Moroccan airport was extremely helpful!
I like to have a good drinks in nice places After my visit to Sofitel L'orangerie I Did enjoy the drink with the high end service from the L'orangerie Team begging with the most charming smile of Oumaim going true professional service from Omar, Tariq , no3man , Jawad and Khadija with Souhaila , THEY ARE BEST BEST IN TOWN.
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