What to expect
- Sleep Quality
Last 5 reviews
The most terrible stay in a Sofitel
Arrived at mid-night with my wife and my 18 months baby, The balcony's table and couch were inside the room ( a total disaster ) Their was no water in the room at our arrival ( Only one used bottle in the dirty mini bar and another used bottle of sparkling water on the table). I asked for a cot for my baby, they could not provide it after an hour and a half ( being tired and with all what happened i asked them just to ignore it because the baby was already asleep). Last but not least, as i'am an accord frequent client i've used points to pay for my stay which they don't know how to handle. The points were deducted from my account at the time of booking. I was surprised at the check out with a totally different amount to pay, they did not take into consideration my points. At the end they rededucted the points from my account ( i ended up having the points deducted twice). They really need to reconsider that hotel being a 5 stars. It is a shame
We had a perfect stay, freiedly stuff, excellent breakfast, very clean room and service, wonderfull garden and pool area, a perfect Hotel close to old City. We will come back soon. Thank you espciallly to the stuff at breakfast buffet.
Very nice hotel, great reception and pool area, Limited food menu during the day and drinks very expensive Super service from Hafida,hadoum,hachem,Omar, zinedine and nondine Very nice people and great service Thanks
stafff of the hotel are very friendly welcoming you with a smile. Food is delecious. I love the way thy serve tea with love and passion which adds to the taste of the tea. Food cooked ion tageen is very special in every thing. I enjoy eating when cooked in tageen.
RECOGNITION TO A GOOD WORK
I`d like to compute our satisfation for the great attention of the waiter HAMOUDA that work in the Hotel Sofitel, at our group composed of ten people. He was very kindness with us that made us happy. We stayed at the hotel for two days consequently we had two dinner there. Thank`s a lot.
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