What to expect
- Sleep Quality
Last 5 reviews
Lovely place to stay
Stayed in Sofitel in January. From start to finish it was really enjoyable. Staff went out of their way to make us feel very wanted. PS A very special mention of our house keeper Hayat she was amazing. Thank you again.
5* at its finest!
From start to finish i must say the service was excellent!! I have stayed at many hotels across the world but by far the staff at this hotel go above & beyond with their customer service. Would recommend to all!
Adil at concierge
Adil at the concierge was extremely helpful and provided best in class service. Adil arranged a sunrise camel ride in desert for 20 people the night before we wanted to go. He was so helpful answering all of our questions and truly made our incredible stay extraordinary. I highly recommend him as a best in class concierge in Morocco and the world!
Restaurant was an awful experience
I went for dinner with my mum after spending a lovely 4 days in Marrakech in the Medina and we fancied some nice restaurant cuisine and the whole thing from start to finish was terrible. No drinks menus given, when my mum ordered wine the waiter walked away and asked me 'Do you not like wine?!' I thought this was rude and insulting, for all he knows I could be a recovering alcoholic (I'm not I'm just doing dry January) but more politely he could have asked would I like a glass or something less intrusive. Also the wine requested he said we dont have then brought the first choice out as per the original request. The bread plates weren't cleared away and the table was spilling over. I had some mint tea and another waitress came to pour some and it was empty and so was the glass and the just left it on the table without taking it away! The starters were wrong and when the right one did come the foie gras was awful. I ordered a medium rare veal and it arrived well done. My mum ordered shin of beef which was really fatty and looked like something from medieval times and adding to that they almost put the mains at the wrong table . At this point I said forget the main we just want the bill and I have never been looked at like this in a restaurant and asked 'Is there a problem?!' And the tone was rude. And yes there is a problem, the whole thing was awful. We did only get charged for the starters and the drinks which still came to 900 dhs. All in all very uncomfortable and unenjoyable experience when I expect more from such a well known reputable chain. I have had better service in a McDonalds! Would not recommend in the slightest
Perfect as always
Great host and perfect service in an ideal place, close from the heart of the city. I recommend this hotel for your stay in Marrakech, the lounge being much recent than the Palais Royal, but both Will welcome you with great staff
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