What to expect
- Sleep Quality
Last 5 reviews
Business stay as usual. Very happy to have been well welcomed and upgraded by the beautiful guest relation Asma. The room has been beautifully decorated Great service, very good facilities and friendly staff overall. See you soon Sofitel Royal Bay
Not the standard from Sofitel which I normally expect. A lower standard in my view. Check in took an hour, Air conditioning was temperamental, breakfast service was slow and waiter service were dismissal. To use the facilities such as gym etc was extra payment, not normally the case in hotels. Overall the hotel looked tired. Would I stay at this venue again? No. Would I recommend it? No.
Mr shahbaz khan
One of the best hotel I ever visited clean, best swimming pool, yummy food and most importantly amazing service. I want to specially thanks Madam Fatiha for giving me and my wife best service and she was very helpful. I would highly recommend this hotel and love to come back and a big thank you to Madam Fatiha for her amazing customer service.
This hotel is very tired looking, it’s not as clean as it should be for 5* rating, there was often hair clumped with dust/dirt left on the floor after the maid had been in, the beds were comfy but had a dip in the mattress so quite worn, the food was lovely but on a couple of occasions I had sausages & fish that were pink/red in the middle, and some items were cold. The thing that stands out about this hotel is that the service is poor. The reception area is extremely slow we waiting almost half an hour to check in! And 20 mins to check out! The reception staff appeared grumpy and unhelpful at one point the girl left the desk and disappeared out the back after another long wait we left with our question unanswered!! We never got refreshments on arrival, but saw them doing this the following day. The service in the restaurants is also very slow, they’d forget that you had ordered another drink, or completely ignore you! The pool area also had poor service, they’d frequently run out of towels and we had an hour wait for fresh ones. If you leave the pool area for a short period of time your towel will be taken. Khalid excursion rep was great - we booked 3 fab trips fishing trip, horse ride and Paradise Valley and he threw in a free city tour! Beach has strong waves, often black flag up meaning unsafe to swim and there’s big jelly fish in there they have warning signs up about this. But would not return to this hotel
Room for improvement
When we arrived, they took really long to check in people not as welcoming but after 15 minutes someone brought Moroccan Tea. we had three rooms the two of the rooms had flood issues, the food we went to shisha lounge and the chips was cold next day my tuna pinani had food in it brought it back for days we was there some of the staff really rude but on our last day Fatima-Zara the manager made us do a late check out compensated us. then another staff got rude short hair little blonde kept knocking to kick us out when we told her it was until 5PM and she kept into knocking at 4:20pm the services was long we wasnt sure if it was the colour of our skin or they are just not nice staff there but the pool and room nice the staff just needs training but the club so lounge was amazing
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