What to expect
- Sleep Quality
Last 5 reviews
Another visit, another dream!
We traveled here Oct 10-17 from Toronto. Arriving in Cancun airport was easy. When going through the airport you hardly notice them scanning for temp. Masks must be worn until you are through the airport and one your transfer ( unless you are in a private one and have food or drink) Upon arrival to Dreams they take your luggage and sanitize it. We were booked for preferred club swim out, so your check in is done in the preferred club lounge. Check in was a breeze and within a few minutes we were in our room. Our swim out room was great. Our kids were in the pool every single morning sometimes before breakfast. Room was cleaned daily and mini bad was restocked daily (sometimes even twice daily) Room tip, use the tablet and request more towels for the room. Coming in and out of the pool makes the floor very slick, so we laid extra towels down on the floor. Loved the tablet in the room to order room service. It usually took about an hour to deliver, but who cares your on vacation. You can also book spa appointments, request towels and see the restaurant menus too. Restaurants rotated for being open nightly but always at least 4 open. The world cafe is open every other night as Asian cuisine. The French and Italian are open every night and Seaside Grill and El Patio rotated. Our very favourite was the Italian. I cant say enough about it! World Cafe is open every morning for breakfast and for lunch. We ordered breakfast to the room moat days. Barefoot grill by the big pool was great for lunch, nachos, fries, pizza, burgers and hot dogs. Our girls loved the explorers club just like our previous visit. They had so many activities to do for the kids and the water park in kids club was a hit. We used the Preferred lounge daily, several times a day. The service in there is outstanding. Big shout out to "Philly" and Paulina. They knew exactly what we wanted by the second day. One day Daniel even went out of the preferred lounge to get ice cream and bring it back in for the kids. The little sandwiches and desserts were a great bonus. Masks are recommended in some areas but we chose not to wear them. Everyone kept to themselves and kept distance anyway. There is hand sanitizer available everywhere around the resort. Staff was meticulous in cleaning. I mean it, sanitizing and cleaning constantly. Congratulations on achieving such wonderful clean standards in challenging times. Thank you for everything Dreams Tulum. Absolutely incredible and we will be back in a few months!
I work for Hilton hotels. This is my first time traveling and not staying at a Hilton property, and will never happen again. Upon arriving to the hotel, we were checked into a room. After tirelessly unpacking our luggage we were just about ready to head out and indulge in our first meal of the day when we were greeted by a host of cockroaches. Where we come from, this is the ultimate level of un-sanitation and completely unacceptable. We frantically called the front desk to have someone come address the issue. They were extremely unapologetic and after 40 minutes of back and forth, they finally sent someone who came to our room and sprayed raid bug spray all over the room which did not in fact kill the bugs, but laughed at our situation. we finally asked to change rooms after over an hour of aiming to address the issue. The front desk agent told us “you are in the jungle, cockroaches in your room is normal.” We took it upon ourselves to ask other guests staying at the resort if in fact they experienced cockroaches in their room and they assured us they’d only come across the usual mosquitoes, ants and flies. The next day we are awaken with a bottle of champagne & chocolate cover strawberries delivered to our room as a “peace offering” with no explanation, as we had to call the front desk AND concierge to figure out who they were even from. The next day, my friend and I noticed we’d been experiencing issues with our Wifi connection, we figured it might have been a small network connection error and decided to go about enjoying our day. However, this issue lasted for almost 10 hours. As 2 females traveling internationally in a time as such, this is extremely unsafe. After a few hours We stopped by the front desk to inquire about the issue and we were told “the entire city is without service, we have no idea when it will be fixed. “ however, we just returned from Azulik, which did in fact have WiFi service. No apologies, no reassurance, nothing. Each day we visited the restaurant we were given lukewarm food as if it had been pre-made and just waiting to be serviced. Completely unacceptable. We called concierge 3 times to schedule a taxi for our dinner reservations. No answer and we were over 30 minutes late. The highlight of this resort is Isabel in the spa. She truly is an asset and added some sunshine to such a gloomy experience. Other than the great views and photo-ops this property has, I truly do not recommend staying here. As a Hilton employee, I understand the damper COVID-19 presents to the hospitality industry and I truly hate to leave negative reviews, but save yourself the worry and money, this property is NOT worth it!!!!
Do not waste your money here I promise you will be disappointed
Honest opinion from someone who has traveled to cancun multiple times , Bahamas , Jamaica , Turks & cacao’s and a bunch of other destinations. I can honestly says dreams tulum hotel is literally the worst hotel I’ve stayed at in my life . Don’t let the reviews fool you because most of them are because they offer you a $150 spa voucher ! So here’s the tea Pros : the beds are comfy Cons:As soon as you check in they hand you over to people who are trying to sell you on a time share and lie and say they will help you find everything , the all inclusive is Bull , the food is so bad it’s ridiculous I promise it will be the worst food you ever experienced, the first room our sheets was dirty and it stank soooooo bad it was like how did y’all think it was ok to put someone in here . They switched our rooms and apologized , the second room the mini fridge was broke so we had hot coronas , The drinks are super watered down no matter how much you drink you will not even get buzzed , the staff doesn’t know anything , we asked for a store they said they didn’t have one and we find it a day later right near the sky bar , oh speaking of sky bar it’s never open which says 24 hours , the swim up pool was dirty , room service never answers nor the front desk , i have never given any hotel I’ve stayed at a bad review because even if it was bad the service was good ! Not the case here , everything was bad . It was my first time in Tulum and Dream tulum really messed my trip up , don’t let this happen to you , just stay elsewhere because I promise you will pay for all inclusive but when you notice how bad the food and drinks are you will taking cabs and spending all your time in town eating and drinking there . Definitely will be back in Tulum , Definitely won’t be back at dreams ! Spending my last day here at another hotel
Great place with all inclusive
DO NOT believe most of the negative reviews on this beautiful facility. I booked an all inclusive back in mid September from my travel advisors suggestion. I started reading some of the reviews and so many were negative and I didnt know what to believe. The drive from the airport is a bit of a distance but not too bad. Front desk was very accommodating as they upgraded me to an area closer to the pool and restaurants. The facility is very large and if you walk to the gym it's very picturesque. Food was great as there are many choices. Lots of activities too. Rooms are very spacious and housekeeping is great. They are constantly cleaning the facility. We did meet a "Karen" who was furious as to why people weren't wearing a mask. It's option fyi and after she complained now it's mandatory to wear one in the "World Cafe" where breakfast is served daily. Great facility and everyone is super nice. You will also so very attractive people doing their best to sell the time shar to families. Dont fall for it. Enjoy!
Surprised on the 4.5 rating
We booked this resort for 9 days in mid October to celebrate our 20th anniversary. Upon check in, we were told that only certain restaurants were open each day and that the were currently not doing the romantic dinners on the beach. That would have been good to know prior to booking an anniversary trip. Breakfast was sub par. We booked an ocean front room which we paid a lot more for, but the entertainment and music each night went on until 11pm which made going to bed early impossible. There was smoke throughout the resort daily which no one could really explain. I think it may have been to deter mosquitoes, but not sure. You smelled like you sat next to a campfire each night. AVOID the timeshare people at all cost! They swear it isn’t a timeshare, but it is! On the plus side, the resort is clean although a little dated. The staff is excellent. Special thanks to Guadalupe that served poolside and Rolondo and Jose in the restaurants. They really went above and beyond. All in all, the resort was okay. We have stayed at Dreams in Los Cabos and Cancun, but they were much better.
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