What to expect
- Sleep Quality
Last 5 reviews
Had a wonderful time at Secrets Maroma the week of August 3rd. The staff did everything possible to make us feel safe and welcome. Kudos to our concierge Henri, he was awesome and took care of all of our needs. Shout out to Bramdon, the Pool Concierge who set up are chairs and towels daily, as well as bringing us buckets of chilled bottled water. The entertainment staff was top notch, especially Charlie who some how learned and remembered my name after the first day...so much fun hanging by the pool and participating in activities. I highly recommended Secrets and this resort!
Hands down the best resort we have stayed at. The staff is very friendly, food is excellent, and beach is amazing. The pools are terrific. The room was great. This was our 3rd time at this resort in the past 4 years.
What a fantastic time! Made all the more better by Francisco our concierge, who absolutely bent over backwards to make sure that we were fully taken care of. Also Antonio' at the beach who always had a a bucket of ice for my cerveza. For those that like to travel at least once a year I encourage membership at A M resorts. The Privileges of membership are huge money savings on your stay. You'd be able to travel twice as much as you ever had. I strongly encourage you to lookup Nikolay in sales. He is very respectful and courteous and forthright. And if you do decide to do this don't hesitate to drop my name Kevin Davis. It is beautiful virtually everywhere in Cancun but it's the people here at Secrets Maroma it has made all the difference in the quality of our stay!
Secret's staff is the best!
Wife and I got married here a few years ago and things were absolutely perfect so we decided to go back for our babymoon. Initially we had concerns about traveling to Mexico during Covid but after spending multiple days/nights, we had none. Based on our experience this time vs the last - we'd rate the trip 3 stars as there were some issues but their amazing staff went so far above and beyond, we couldn't rate it any less than 4. All the staff was amazing but we wanted to specifically call out Charlie, Brandon (Bramdon on his name tag) and Francisco. My wife and I literally felt like celebrities because they didn't miss an opportunity to make us feel special from the time we woke up until the time we went to bed. One of the main issues we had this time was the entire main lobby was closed due to construction which included our favorite restaurant (Asian/Sushi/Hibachi), the lobby bar and an upper terrace where we hung out in the evening for a nightcap. Would've been nice to know that going into the trip. The other big one was we paid a lot extra for preferred club and a nicer room but with Covid they are moving everyone to the front buildings anyway so it would've made more sense to just pay for the cheapest room. Preferred club in general didn't add much, if any, value in our opinion during covid-times as well. Overall the resort is amazing from the pool, staff/service, beach and the wonderful food/restaurants but it would've been nice to know those things before our second visit so hopefully that helps the next visitor. Thanks again to the staff for making it a wonderful trip!
This place is Killer!
My wife and I stayed here for our Anniversary last September, and it was absolutely outstanding! Definitely one of the best properties we have stayed at, and we have been to quite a few in the area. We had a swim-out room which I highly recommend. The layout is great, the food is amazing, the drinks were awesome, and the staff is top-notch. Gonzalo at the swim-up bar was always ready with whatever we were in the mood to drink, and Edgar at the swing bar was always ready with a smile as well. William at Portofino took care of us and brought us extra onion bread and fresh parmesan cheese, so good. Francisco at Himitsu went out of his way to make sure our dinner there was unforgettable. The food was amazing, and we even got to meet the chef, Gabriel, and tell him how much we loved his creations! We loved our time at Secrets Maroma, and can't wait to plan another trip there!!
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