What to expect
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Last 5 reviews
Secrets Maroma Beach Resort
This is a 5 star resort! My Husband and I visited for first time for 7 days. Excellent service and the people of the resort are the very best at making your stay excellent! The location is simply beautiful, neat and spotlessly clean. Rooms are gorgeous with swim ups available or you can go up higher for the breath taking view of the bluest water and white sand. This resort offers every thing in looks and entertainment. There are various bars from sports bar to swim up pool bar and tiki bars . The night shows are great in a beautiful theater with its own bar. Shows are excellent and so fun. Room service 24 hours a day and the restaurants are wonderful you can go causal to semi-formal. The food is great from American steaks to Italian to Mexican to French. They also have a cafe that serves breakfast, lunch and dinner with buffet style. When you walk in the main entrance which has been newly renovated it's breath taking with elegant bar and view and seating area. I highly recommend being a Preferred guest, you will have a personal preferred club room and patio area to relax in. Service around the pool is excellent our Pool concierge was Bramdon Gomez. He was excellent in providing all our needs around the pool with his staff from drinks to food to towels and beach chairs for private couples or groups. The activity staff was great, Paola was an energetic staff member who offered activities for all adult ages. The Assistant Manager Yanin Rodriguies personally visited with us and was so welcoming. our head concierge Roberto Canul ( who could call us by name everytime) was wonderful. Everyday checking in with us to make sure we had anything and everything we wanted. We would ask for special things each morning of our stay and they were provided in our secret box everyday. If we wanted extra amenities for our room it was provided. He was phenomenal with our sevice. I have a list of people others call workers or service providers but to us they tended to us like family. These are Roger, Erika Chief concierge, Benito Haas, Bramdon Gomez, Daniel, Auturo, Medel, Edgar, Alex, Enrique, our room mini bar attendant Jacobi, Chef Medel at the seaside grill who provided us with specialties for lunch around the pool and last but not least Rodrigo our Spa manager. Rodrigo set up messages and they were wonderful from swedish to hot stone. I forgot to mention the hot tubs located privately around the resort set beautifull in natural habitat! I would highly recommend anyone wanting sun, fun and pampering service to visit this resort! We will be going back!
My wife and I celebrated our 25th anniversary here at this resort. We'd both do it all over again--one hundred times over! The resort itself is one of beauty, the service is the best part, and the food will leave an impression with you for the rest of your life. All three of these things may haunt you forever because no romantic vacation will ever be the same.
Outstanding vacation at Maroma Beach
My wife and I took a last-minute vacation to Maroma Beach, and I must say, we had a very good experience. There are so many things I could write about, but here are a few standouts in no particular order. Customer Service: Was fantastic as soon as we stepped on the resort. We were welcomed warmly from the start and the friendliness and courtesy continued throughout the trip. Asdrubal "Rico" was a standout in this regard. He made my wife and I's stay incredible by keeping us engaged the entire time we were on the resort. Room: The room was a very nice partial Ocean view and it was on the third floor. It gave us a good view of the resort and we were able to see some of the ocean. In addition, the package they gave in the room included antibacterial, bug spray, and many other amenities that we didn't need to ask for Food: If you're like me, the food must be good.. AND IT WAS. We had a great time stuffing our face on the trip and even met two of the chefs who were kind enough to accommodate us. Chef Antonio and Chef Rodrigo were phenomenal. Pool and Pool Service: We stayed there at least 4 to 5 hours a day and the pool service was amazing and always on time. Thank you Victor and Manuel. We hope that you all enjoy your stay at Maroma Beach as much as we did!
Top notch service
We stayed 8 nights at Secrets Maroma and my only complaint is that I couldn’t stay longer. The resort is secluded, the beach is beautiful, the food and shows were great, and the room is very nice and clean. Where the resort really shines is their staff. The staff really gets to know you. They are attentive to details providing customer service beyond expectations. We actually became friends with several staff members which made leaving even more difficult. Paola (entertainment director) is a true asset to the resort. We really made a connection during our stay. She has a way to make you want to escape your comfort zone and participate in all the resort activities. She remembers everyone’s name and really is an amazing person. William (entertainment dir). Again. Top notch person and asset. Bramdon, pool concierge. His attention and level of service was top notch. We had many great conversations. He kept us comfortable and checked on our needs several times a day. Carlos pool server, he provided 5 star service all day long. We never had to wait on drinks or even food at the pool. I will return to the resort soon, I miss my friends I made already.
Best trip ever
Our trip to Secrets Maroma was our favorite travel experience to date! We loved our room which was the Jr Suite with swim up pool. The entertainment staff was fun and engaging, especially Rico and Andrea. They made you feel like you were out having fun with some of your best friends. Dinners were delicious and Bordeaux was our favorite of them all not just because of the great food but also because of Francisco who made sure he took care of us like we were his only guests . When we arrived at the resort we were welcomed with the greeting “welcome home”. We can honestly say the we felt like we were in our home away from home! Already planning out next trip back.
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