What to expect
- Sleep Quality
Last 5 reviews
Gorgeous Beach, Amazing Food!
A fantastic and wonderful week was spent at this resort. Our taxi driver told us this was the Best Beach in the entire Mayan Riviera and I can believe it! It has beautiful soft, powdery sand and very little seaweed compared to all the other resorts we have been to (I think this is definately seasonal and can vary alot, seems like it is much worse in summer time). In December the beach was pristine and beautiful. Hotel grounds are gorgeous, and room was beautiful. i think it was renovated recently, very new furniture and stylish decor. Very nice toiletry products from Gilchrist and Soames. Food was amazing and delicious at all the resturants we went to (Mexican, French, Italian, Asian. Buffet resturant was also A plus, it had 4 types of ceviche at lunch! loads of fresh juices at breakfast! Western and delicious Mexican dishes. Especially enjoyed Texas night with BBQ. Service was wonderful at this hotel. All the staff were cheerful, pleasant and kind. Housekeeping was immaculate. Our concierge Arturo was amazing! he was so helpful with regards to suggestions on excursions and local knowledge. It was really appreciated. He found out it was our anniversary and we got a fancy sign on our door the next day plus bottle of wine! Really thoughtful. This resort is mostly American and Canadian tourists, but had a good diversity of people and age groups. There were families and friends on girls trips, so it wasn't just honeymooners. I enjoyed the evening entertainment esp the Jersey Boys show and Fire show. We weren't so much into the pool as it seemed most days it was hard to find a seat later in the day. Also there always seemed to be some very loud drunk Americans at pool that insist on conversing at a volume that everyone else can hear them. I guess that is something you can't avoid here unless you go to one of the resorts that cater to Europeans (but then you will get smokers everywhere). The beach was wonderful so we spent every day there. Food and beverage service on the beach was amazing. I also loved the Grill for the delicious nachos (staff were always smiling and friendly no matter how busy they were). Even the hot dogs tasted 100x better than at home! The only complaint i had was that when we checked in, we were told to meet with a VIP representative from resort. I thought it was just part of the hotel check in/ welcome process. We chatted with the rep for quite some time, and she told us we could get a $200 gift certificate to the spa (which covered One 50 min massage at the spa) if we went to meeting about the VIP club. She reassured us it wasn't a time share. In the end it just ended up being painful and is exactly like a time share. sales staff were very, very persistent and it was difficult to extricate ourselves (took 3 hours total). I wish they were transparent about what this was up front as I would not have wasted my time (and theirs, because at this point in my life I cannot afford joining a vacation club for $10-100,000's of dollars). Otherwise, everything else about this resort is fantastic and I would highly recommend it!
This resort was absolutely beautiful . Front he second we walked in. It is beyond clean the food everywhere is great and the entertainment is amazing !!! You can never be bored which was one of my concerns staying for 7 days. Loved every second of it and the staff was so friendly and treat you like royalty ! Can’t wait to go back!
Loved this place. the staff was amazing!
great views, rooms, food, drinks!!! I really enjoyed this resort, we would for sure go back. The rooms/views were great. food was delicious! Drinks ere fabulous I loved that it was fun and so much to do but We could always find a quiet spot.
This was my first vacation in a while. The rooms are beautiful and very clean. The whole resort was spotless! The staff is always there to help you. The beach was clean and the staff were there to refresh your drink. I will go back!
there is not much you can say about EXCELLENT!!!! everything was gorgeous and the food was GREAT!! would love to do again... I must admit our concierge: NATHY ESCAMILLA, was Great!!! was there for everything we needed, made other accommidations if , we weren't satisfied with something, she made our trip worth living. no real complaints, will do it again soon.. Clifton and Gwendolyn Monclova...
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