What to expect
- Sleep Quality
Last 5 reviews
I have been to many AMResorts and I like the brand a lot. But this is the worst. AMResorts should remove their name from this property The only good thing I could say is the good staff and the art placed around the property the very bad: - Concierge Victor is the worst concierge I have ever met. He rushed us through the check in without explaining the new normal situation - terrible smelling pillows - water closet seat had disgusting stains. (Room 218 Jr suite ocean front) - this resort claims to be all preferred status but no bars had preferred liquor - room service taking 2 hours and bringing wrong orders - only 2 restaurants open for 7 days - lunch taking 30 mins to take your order, intervals of 25 mins between each dish - served cold soups/creams - this is supposed to be a couples resort and the jaccuzi tub in the room is tiny -hair drier not working - electrical outlets coming off and causing lights to go off -no cranberry juice - 2 hours at pool and no waiter to come to take orders for drinks - no Bombay, Tanqueray, grey goose, belvedere, havana 7 at pool bars I booked 7 nights at this resort because everyone seemed to like it. But this was a bad decision I will never come back to this disgusting resort
The resort used the closure time wisely. They totally resurfaced the pool. It is not longer slippery, it looks very modern and the newly installed light give the grounds a nice glow. They added about 20 feet of beach. Awesome, it's much nicer. The Staff is still as nice as before, with everyone smiling and making sure you are having a good time. There is less staff, but I'm sure that will change with more reopening. As of August there is not drink or food service on the beach (its a federal thing) you can get your drinks at the bar and take them to the beach no problem there. The main thing for us at the lack of fresh fruit and juices at the bars and in the restaurants (that were open.) I hope this goes back to the way it was before the COVID thing Its still a fantastic resort and I will be returning.
We went to Secrets Capri last July for 10 days as part of our honeymoon. We had never been to Mexico but it was well worth making the trip from Scotland. The staff were amazing. The facilities were great and the food was outstanding. We picked the perfect place. Thanks to all the staff x
Spring Trip 2020
We left the US on 3/15 and arrived in the very early morning. Our room wasn't quite ready but we were able to find a chair and nap on the beach until it was ready. They allowed us to switch our room from one side of the resort to the other. I wanted the ground level walk out ocean front. I will tell you that if you have any issues with Iguanas, I wouldn't suggest this room. The patio are wasn't super pleasant with a giant Iguana so close. The resort is small but beautiful. The staff is always so willing to accommodate anything you need or request. Luis in the buffet is so helpful making sure coffee is filled and water poured. Our concierge XO was very helpful as well, she had flowers delivered to our room as we were celebrating our Anniversary. As the week went on the virus progressed as well as the anxiety of our return back to the US. The staff made every effort to ease that uncomfortability, so a giant shout out to them! The restaurants are all great! Accommodating my gluten food allergy, including room service. This was our second trip to this resort. Loved it!
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We had our first trip to this resort (where we got engaged😁) back in July of 2019. The food was all delicious and there was plenty of places to choose from. We had the best time at this place! The staff was absolutely incredible. Saulo was our server throughout our time there and he was the best we’ve ever had. All I have to say is we’ve been planning another trip just to go see him... he’s that good so make sure you ask for him! P.S. we’ve been wedding planning so we’re just getting this in!
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