What to expect
- Sleep Quality
Last 5 reviews
Great family destination
Amazing kids club and super amenities at the resort. Great family vacation. Food is great at some restaurants (Mole, Olio) but a little hit and miss at others (Naos, Sunrise Grill). All the staff do an amazing job of showing you the best time possible.
This was going to be our memorable first time trip to Mexico. As we had kids we thought it would be great to go with an all-inclusive. Paradisus was top of our list because of the overall high rating. As we were short on time we did not read too deep into the reviews that clearly indicated that if you have a family with young kids DO NOT go without Family Concierge. Well what bothers me is that the resort should clearly inform guests that they should get family concierge without which you will not get the most of your vacation. And that’s exactly what happened. We did not get any reservations at any speciality restaurants. We did not get any pool side cabanas. It was a complete let down. I am not sure if we will be back unfortunately. The regular staff is great but the management and reservations folks are blasé. Do not care much for guest satisfaction.
We love the resort and the staff. Our Butler Jonathan V. was fantastic and made sure our family had everything that we needed. Additionally he created something fun in the room daily for our kids and they love it. The aqua works crew was also amazing! Eugene and his team made sure we had a time on the sailboat daily and was a pleasure to work with. Overall we loved our stay and hope to go back next year!
Amazing Staff, hotel and food
We stayed at the Royal Service and it was beyond expectations! The staff are very attentive and helpful, they treat you like family and care for your every need. Gilberto our Butler was amazing , Alberto our pool waiter is amazing and most of all Dora . She is full of energy and love and shares her passion for making people happy and is involved in many resort activities. We love Dora she is so nice and sweet and helpful. You can't have a bad day with Dora and the rest of the staff and very much the same. Mucho Gracias to all the staff that made our stay the best ever!
We were in this hotel in January of this year and decided to come back in November. The service and the food in the main restaurant did not impress us this time. Quality of the food is good, however the choice of food was better during our initial visit. Food at the pool is good. The service of Albert and Edgar at the pool (Sunrise Restaurant) was OUTSTANDING! Albert and Edgar ALWAYS went the extra mile, not only for us as guests, but they also helped the cook at the burger stand, cleaned up around the pool and never were too busy or too tired to help colleagues. I have not often seen this level of performance before and hope the hotel management values this performance. The Kids Club also did a great job and our daughter definitely enjoyed spending a couple of hours there. Furthermore we can recommend the hotel‘s own waterpool. The waterpool is heated and brings a lot of joy for children and parents. Overall, we enjoyed being here again and had a relaxing vacation. Thanks again to Edgar/Albert of the Sunrise Bar for the excellent service, you were awesome!
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