What to expect
- Sleep Quality
Last 5 reviews
The new Water Park was a huge hit with my kids!
This was my third stay at Paradisus La Esmeralda, and the second time we brought the kids with us. The new water park with 4 water slides was a huge hit with my kids, ages 11 and 9. One particular employee really stood out and made our vacation so special. Lifeguard Amairainy was so much fun. My younger son took a liking to her on day 1, and she really made our trip so special. Each day at the pool she would teach my son new words in Spanish, going down the slide with him, and went out of her way to make sure that we were having a great time! I so appreciate the thoughtfulness and care she put into her job, and she will forever be a part of our vacation memories! Thank you, Paradisus. From the amazing service, the wonderful restaurants, and fun evening entertainment, we are always so pleased with our stay at the property, and look forward to planning our next trip!
Playa del Carmen
We went in this Hotel with our friends. And it was amazing Holiday. My best animator name is: Willbert. We loved him. He was very friendly. Thank you so much Willbert. The cleaning staff was perfect. My room was very clean and the food was fine.
Great resort, tasteful and classy design, good food, many amenities, restaurants, bars and lounges. We really enjoyed.The entertainment and activities team was awesome, especially Jonathan our butler from family concierge was amazing with the best Service and he was very very helpful ,We will miss the place and the people that work there.
PROS and CONS at Paradisus ))
Beautiful overall experience at this hotel..Im an avid traveller and looks for the basic criterias when I travel..here are a few pros and cons I experienced for few days I was at the hotel Pros... BEACH:Beautiful beach ..not very big in size but clean and well kept Service was excellent as per waiters always available for drinks to your service FOOD:Restaurants were fantastic..the a la carte La Palapa was my favorite //Buffet was excellent with variety and quality of food ..well b eyond average.. SERVICE : most services throughout resort was impeccable...from the front reception to the turndown at night HOTEL GROUNDS: impeccable everything was spotless CONS: not many just a few NO air condition at the reception they said it was broken...we checked out and it still was broken.. FOOD was not hot..seems like every meal we ate especially at the buffet the food seemed almost borderline cold even at the a la carte it was never served hot. would I recommend this resort ..Definately I would ..very pleasant stay at all levels ROOMS>>>SERVICE>>>FOOD were very good
Solid 4 star all inclusive
As far as all inclusive hotels go in Mexico, the Paradisus La Esmeralda is a solid choice. Second time there, and have sent clients there, and it does not disappoint. They also added a small water park for the kids, which was a nice addition. This time Jeaneen our Family Concierge Butler was there for what ever we needed, and she was excellent. Gabriela and Laura were also great helping us take care of some issues we had checking in... overall we had a great experience.
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