What to expect
- Sleep Quality
Last 5 reviews
Visited for my friends surprise 30th birthday. We had an amazing time! From the moment we arrived to the moment we left, the staff took very good care of us. I would recommend the preferred club to everyone. I would like to visit post Covid as I wanted to visit the night club and see the resort in full swing. A few staff members who made the trip great: Basilio Omar Abagail Eduardo Mosies Javier Caesar Yuron Alberto Ricardo Luigi Naomi Gabriel Julio Carley Ivan Alfredo Very family friendly but they made it enjoyable for guest without kids.
It’s all about the staff!!!!!
The hotel is beautiful-as are many resorts. The food is good-as are many resorts. The beaches are eh-but that’s just where the hotel is-the cloudy water is not their fault at all.........it’s the staff that set this place apart!! From the second you check in til the second you check out, you feel like family! The entertainment crew-Luigi, Carly, ALL OF THEM, are amazing! Katherine and Jessie at the kids club were fantastic and my son barely wanted to spend time with us and kept asking to go back every day! Cesar at the pool bar is a gem as is Eloy in the restaurant! The woman who runs the coco cafe is the sweetest and had my cappuccino ready and perfect every time before I even ordered it! I can not say enough good things about the crew there!! Please, go check it out and also, tip them well-They deserve it and I know you will understand why when you are there!!
everyone was very friendly, helpful, kind, caring, Julio and Luigi were a lot of help and very nice. room service was really well, all the games were a lot of fun and the whole trip made it seem like home. i would love to go again!
Our trip here was amazing!! Staff was friendly and fun! From Veronica and the mimosas for breakfast to Luigi, Julio,Omar, Naomi and the entire entertainment staff and Ceasar and Jose and the bar staff I have nothing but fabulous memories from this resort! We came to just relax and lay by the pool but found ourselves taking part in many activities as well! (Zumba, volleyball, bike ride, bingo, crazy games,shows) I look forward to bringing my husband and kids on my next trip!! I feel they go above and beyond the necessary covid measures as well.
The entertainment staff including Luigi, Javier, Carly, Naomi, Omar, Ivan, Julio, and Gabriel are always working very hard and all day to keep the guests entertained by during a lot of different activities to make sure everyone has a great time during their vacation at Now Sapphire!
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