What to expect
- Sleep Quality
Last 5 reviews
Just 1 annoyance
This is our 4th time at this location. 3rd time in 1 year. Overall we are very happy and find the staff and property excellent We just had one annoyance. Price difference for upgrade was different than what was advertised on web site. We did not receive a explanation of why. We still upgraded, but any sort of response would have been appreciated.
Not what we expected
We traveled to Secrets Playa Mujeres the first week of October. Unfortantly we arrived in during Tropical Storm Gamma. My husband and I paid for the the upgraded preferred club package and we did not receive any of the upgraded amenities such as the upgraded mini bar, personalized check-in and pillow menu. Our room was not even in preferred club building. When we called down to request our upgraded minibar they sent a small bottle of tequila the next day and never refreshed it. There were multiple times that our room was not serviced and it was left dirty all day. Unfortantly we also were there during Hurricane Delta and we had to go to shelter in Cancun. The resort did do the best they could with the situation and they were well prepared. My husband and I had to end up staying an additional night. When we finally got back to the hotel there was minimal damage. The front desk told us there would only be one resturant open, to serve 500 guests that evening! and no alcohol would be served. The resort charged us $119 a person that night, which I find ridiculous. We were advised that we would be receiving a refund for the night we were at the shelter that we still have not received. Overall our stay was dissapointing to say the least. This was our first time at a Secrets Resort (we typically stay at Excellence) and we will probably not be back.
Amazing service and experience
OMG HIMITSU IS AMAZING! We have been here 6 days and went 4 times and each time got better and better! Our wait staff was amazing each time, so dang friendly and just going above and beyond! Just tonight on our last night here we decided to go there one last time but this time for hibachi (we had sushi only the other times). JESUS our server found out it was our honeymoon and last minute gave us the entire room to ourselves, wrote happy honeymoon in rocks, and delivered amazing dessert at the end. Our hibachi chef GUSTAVO was amazing as well! Ive had hibachi a bunch before but he had Sooo many different tricks and the food was so delicious! He even wrote on our plates happy honeymoon in yum yum sauce along with I Love U in eggs, rice, and vegetables. They were just over the top with making our experience so unforgettable and special! Samuel was our server the times previous and brought us special sushi rolls that were not on the menu that the chef made special and was just so friendly. Best service I have ever had!! Secrets has been so great our entire stay! We LOVE our favorite bartender Salomon who makes amazing drinks and is so personable. We seek him out every night! Martha who sets up the cabanas is the sweetest lady and so attentive every time we went to the beach. Manual brought us our amazing breakfast in bed our first day and was so polite and nice starting our trip off right! Also all the golf cart drivers are so friendly and get you where you need to go and always ask how your day\night is going. We will definitely return in the future!
My husband and I stayed here for our honeymoon. I have been on a lot of vacations in my life and this is hands down the best one I have ever been on. The room is nice, always very clean. The pool is beautiful. And the food is delicious. But by far the best part of our stay was the staff. They make you feel like a million bucks and will do anything to give you the most incredible vacation. My husband and I spent most of our stay on the beach, and Martha who helps set up the cabanas was incredible. She truly made our trip. She set up our favorite cabana every single day, ready for us first thing in the morning, and on our last day had “happy honneymoon” written in little stones by it. Made us feel so special and honestly made me tear up a little bit. The bartenders at the beach Dennis and Victor also were amazing and made whatever we wanted (always delicious drinks!). I really can’t recommend this resort enough. We will be back 100%!!!
This is my second stay at Secrets Playa Mujeres! Both have been absolutely incredible. Ross and Oscar are just a few that took amazing care of us!! Drinks and food beat any other resort I’ve been too. Thank you Secrets Playa Mujeres for another amazing vacation!
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