Guest reviews Haven Riviera Cancun

by Smokeman23

Haven

Beautiful resort, friendly staff especially Francesco, Maria and Jose. Food was good, great pools. Only downside was the lack of smoking areas, and no smoking rooms available. Other than that great trip.

by jessicawV9450IV

Adults only all inclusive

I traveled with my husband and our best friends. We had a wonderful time. Our server David at the pool was just fantastic. He was always around and we never went empty handed. He really made our trip. We were ocean front on the 2nd level all the way at the end of building 5. There was construction the entire time we were there so that was a bit of a bummer but nothing ruined our good time, just ruined sleeping in or bathing in our jacuzzi on the balcony. Eli at the pool was also fantastic as well as the host at the buffet Laura. Luc at the snack shop was also always so kind. The employees really make the resort here. It's also gorgeous everywhere you look which helps 🥰

by 995mckenziez Lakewood, Colorado

Loved our stay!

I can’t say enough amazing things about our stay at Haven Resort! The hotel is gorgeous, the staff was absolutely amazing, nice variety of food, and drinks were delicious! We didn’t want to leave and can’t wait to come back! A few people who made our trip spectacular- -Rodrigo, he is hilarious and made our trip wonderful! Anything we needed, whether we stopped by serenity check in or called from our room, was always delivered. -Angel was our butler and he was beyond amazing!!! He gave us a great tour so we knew where everything was, blew up our pool floats, set us up with dinner reservations, gave us tips for our trip to Isla Mujeres, took care of our wedding dresses AND he checked on us frequently to see if we needed anything!!! -Aranza was our wedding cordinator she met with us upon arrival to finalize wedding details and extras that we added. She met every expectation and exceeded our vision of our wedding day! -Abraham was our wedding photographer. WOW is all I can say! We told him our vision for our wedding photos and what we were looking for! We loved all of our photos and video he is so sweet and goes the extra mile to make the photos! -David at the square pool was awesome! He made sure we always had drinks and water in hand! He was very attentive to anything we needed and would go above and beyond to make sure our stay was amazing! -Isabel in the spa does amazing work. She did our hair and makeup for the wedding. She took one look at the photos of what we wanted and recreated the photo with our hair but made it 10 times better than we could have imagined! -Eli at the pool bar was great too he was so nice and was attentive! We will definitely be back!

by a5tan Essex, United Kingdom

Good but not 5 star

We have been to Cancun every year since 2014 so knew what to expect from a 5 star hotel and this is not quite there yet but maybe just teething problems as the hotel is new. Overall we had a lovely holiday but just a few pointers that we’ve never experienced at other hotels! Negatives - no welcome drink or towel, I have never been to a hotel where this has been the case! - “24 hour all inclusive” not quite, you can’t get a drink round the pool until 11 and it’s difficult to even get water before this without barmen saying we open at 11 (website advertises as 10), when it’s 30 degrees I think this is crazy - breakfast at flavours is a weird set up, all of the food is placed in front of the men doing eggs which clogs up the area - flavours only open at breakfast, for such a big restaurant, why not open a buffet dinner? - service at the restaurants in the evenings is SLOW. - the Mexican / steakhouse is terrible. The steak is the quality you would expect in low quality restaurants, not a 5 star Positives - some of the staff are amazing, special thanks for David round the pool, he would check on us everyday and forever bringing over drinks, Maria in moons is a diamond, she’s so friendly and always up for fun! - the room service menu is good and comes really quick, I especially love the privacy boxes in the room - Satsu and Olios are unreal! The food is amazing and top quality. Ramiro and Mauricio in Olios were great and made us feel valued - the hotel is stunning aesthetically, it’s really been built beautifully - water sports on the beach are good and only $2 The hotel is the first one we’ve stayed in that’s outside of the hotel zone, so a note to anyone looking to go, taxis take ages to arrive and it’s about a 30 minute journey into cancun, the taxi drivers will wait for you and take you back. The nightlife is mixed depending on the guests at the hotel, our first week was quite lively every night in moons or limes, our second week was dead! Some nights we would be the only ones sitting in limes which made you feel like maybe we should go back to the room aswel! Overall we had a lovely 2 weeks in the sun but probably wouldn’t return

by jesusan2nio

Excellent

The service is one of the best I've experienced. The room had a lot of space and was very luxurious. Very varied and very good tasting food. Completely new facilities and with an extraordinary design and very well distributed spaces Would definitely come back!