What to expect
- Sleep Quality
Last 5 reviews
HORRIBLE CHECK IN EXPERIENCE
The check in staff at the hotel are rude and need courses in customer service. They are there to greet and help you and you get the opposite. Evelin is the worst. She is short with you as soon as you present a concern. After a 6 hour flight I was made to wait another 6 hours for a room. This was arranged MONTHS in advance and paid for. The early check in was known. There was no attempt to move the room. I kept being told people are still in the rooms. In a resort this large when you had months notice you're telling me the room isnt available and NO ONE has checked out? TERRIBLE SERVICE and a horrible way to start a guests vacation. I will not be staying here again.
Fabulous resort - Repeat customer!
Our family visited Dreams Playa Mujeres in mid-December and had a wonderful stay. We brought our whole extended family (8 adults and 7 kids ages 1 to 10) and there was something for everyone. There are a variety of pools and pool activities. The younger kids in our family really enjoyed the big slides, kiddie pool area, and the lazy river. The adults enjoyed excellent poolside service. We'd like to give a huge thanks in particular to Roger, who went above and beyond to make sure we had everything we needed. We'd also like to thank Gustavo from the entertainment team, who was great fun with beach volleyball, bike tours, and other activities. Both of these guys, and the entire staff really, made our family feel very welcome and looked-after. The beach at Dreams is beautiful, with a lot less seaweed than we've seen at other resorts. There are lots of beach activities for kids and adults - volleyball, dodgeball, soccer, catamarans, a trampoline. The food at Dreams is quite good, although service is slow in some of the restaurants. Our favorites were Fusion (hibachi), and Maris (seafood), and the World Cafe. We also loved Dolce, the ice cream/coffee bar. There was also fantastic evening entertainment, including a break dancing show, a fire show, and a magic show. We would definitely recommend Dreams as a fun family vacation destination. We've been twice and look forward to our next visit!
Great family vacation!
I’ll start off by saying this is a beautiful property! Once we got the lay of the land, within a couple days we navigated everything easily. From the pools, beach, restaurants, kids water park everything is easily accessible. The rooms are very nice, we had connecting rooms. There’s a price increase (but of course) we found it worth it though. The staff are there are excellent and very friendly/kind. I’d like to single out a few who made our stay that more memorable... Karen from the entertainment was fantastic with our 4yr old son. She took the time to greet him everyday, play cards by the pool, included him in pool games. She even gave him a going away gift which was very kind of her. Our son warmed up to her quickly; she’s a great addition to the entertainment team. Roger; one of the pool servers was also great. He remembered our drink orders and took the time to chat with us. Additional mention goes to Alba (not sure if I spelt het name correctly) another great server. Miguel at the buffet, Jessie by the beach - he even built a sand castle with our son. Also Jamie who was very accommodating to us in loaning us a cabana by the beach when it was too windy to put the umbrellas up. I know i’m missing a few names that we saw regularly. I just want to emphasize how hard these staff work to try and appease a lot of people on a regular basis. A big thank you to the dreams team! Having visited a few resorts in Mexico and the Caribbean, I know not everything is perfect. I could nit pick, but nothing soured our stay at dreams playa Mujeres. We hope to be back soon! Also want to include the kids/explorers club is a nice touch which we utilized a couple times. Another big thank you to the team there as well, the only name I can remember there is Sabrina, so thank you!
Elideth was AMAZING
We visited the Dreams resort in Playa Mujeres and had a great experience! Our son had an all nut allergy which proved to be no problem for this resort to accommodate. Elideth, the manager of the world cafe buffet was amazing at helping my son with his special food needs. Its employees like Elideth that makes us want to come back again! Thank you Elideth and Dreams, we really appreciated it!
Fantastic location and Fantastic Service
You will not be disappointed if you book your vacation here. We took our 13 year old niece with us and on the last night when we had to pack up she started to cry. She did not want to leave. The staff at this resort are amazing. EVERYONE was friendly and wanted to make sure your vacation was the best. The beach, the pools, the location were fantastic. One of our favorite days was our Dolphin Day. What a great program. We were the only ones in our group (go early in the morning :) The ride with the Dolphin and the foot push were definately something to remember. We smiled all day! We had read some "not so good" reviews on the food and we did not find any of that. The Buffet could be upgraded a bit but the gourmet restaurants were wonderful as well as THATS A WRAP (what a great idea for when you are by the pool) You can run in and get a cup of fruit, salad, wrap, sandwich, panini or many juices, water and soda. We loved it! The ice cream parlor/coffee shop were a big hit too. They had a show going on every night to entertain you. The Urban dance troop (that came in 2nd on Mexico's got Talent) were wonderful! Thank you so much Dreams Playa Mujeres. We will be back.
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