What to expect
- Sleep Quality
Last 5 reviews
Vow renewal celebration
The Dreams is a beautiful hotel with great swimming pools. We traveled with friends and 2 children. We all had a great time on the slides and lazy river. The hotel is very attractive with good amenities. The sun rises from the beach were amazing. We were in a Preferred Club Junior Suite and would definitely recommend this room category. It gave you access to the Preferred Club lounge and more restaurants. The only negatives are that that some staff need customer service training and were disinterested. Also the guard at the waterslides asked for multiple 11 year olds contact details but when reported to management it was addressed swiftly. Plan to visit the Yucatan again - fantastic site seeing, diving and friendly people.
Everything was great!
I spent a week at this resort, and it was great. It was very clean, and everybody was very nice, ecpecially Fredy in the area of entertainment, he made my family and I’s stay at dreams more fun and entertaining.
4th of July/Wedding
The resort was absolutely amazing. I was nervous to go, given the circumstances of COVID, but I personally think their guidelines were much more strict/better than anywhere else we could have gone. The staff did an unbelievable job.
Perfect for large weddings! They were the most prepared after reopening its doors July 1!
Our very large group arrived the day after the resort reopened post-quarantine. We were all there for a wedding. The measures the staff took to protect guests and staff was absolutely incredible: temperature checks when entering the resort, consistent disinfecting, modification to how buffet were run, protective wear for all staff, touchless menus and coverings on technology in the rooms - everything was considered. Plus the resort was beautiful! We got to see many of the different styles of rooms they offer and they are all amazing. The staff was the most genuine! They remembered us and our orders/details day after day. We definitely made connections. The pool bar has incredible staff: Gustavo, Miguel, Karen, Joshura, Francisco. One of their activities coordinators, Roy, was not only super energetic in getting people to participate but he also did something special for the bride and groom. I highly recommend the spa services. I had one of the best tension relief massages of my life from Jesus and I booked through Adrian while I was at the pool - he made it so simple to book! We were there over the 4th of July and they threw a party which had a live band and BBQ. It was a blast! The wedding coordinator, Paola, did such a great job making sure we were as on time as possible. And the details of the wedding were better than we had hoped for. We were once again blessed with having Miguel as our bartender and he is definitely the crowd favorite. The entire staff that night was so flexible and perfect! We weren’t sure we were going to be able to go and have the wedding so we were very fortunate of the timing. We are SO thankful and the experience exceeded our expectations!
Great Experience, even during a Pandemic
This resort and its staff went out of their way to serve us. First of all, dont worry about the virus here. They had amazing sanitation standards!! They had us clean our feet and they sanitized our luggage upon arrival from the airport. They all wore masks, even the groundskeepers in the heat!! They sanitized our table at every meal, had us remove our silverware from individually sewn cloth bags, as well as the remote and other items all being sanitized and sealed. A few people I’d like to recognize are the wait staff at Tides. They went above and beyond, and were so friendly. We were especially grateful to have been served poolside by Jocie!! Loved her!! Roxana, the poolside concierge was helpful in making our dinner reservations each day. And if you want a relaxing massage, go see Elysabeth or Lucelly at the spa. You won’t be disappointed. Also, we enjoyed the restaurants, especially breakfast at the World Cafe, and dinner at Maris, Fusion, and Gauchos. Oh, and the ice cream, sandwiches, coffee and pastries at Dolces!! The entertainment staff worked their tails off to set up events on the grounds, working all night to take it down as well. Fredy was very friendly and took my boys on a bike ride. We loved room service and enjoyed the view from our balcony on the 4th of July, and witnessed a beautiful wedding take place. Overall, a big thumbs up and recommendation as a travel destination.
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