What to expect
- Sleep Quality
Last 5 reviews
Good but lacks attention to detail
We went to this hotel for a quick break in early October and chose it because it looked a good quality luxury hotel that would also cater well to a small baby. Overall the hotel was well presented and clean and the covid management was on the whole good. Staff were friendly and the service was good but lacked attention to detail particularly at breakfast where the service could be a bit slow. They were friendly and helpful with the baby and provided a lovely solid cot (as opposed to the uncomfortable travel cots that hotels often provide). Covid was taken seriously in the hotel but there was some common sense lacking on occasions - having to book for breakfast and dinner was a bit daft when the hotel was relatively quiet given the time of year and so the restaurants never got particularly full. However these measures would have made sense earlier in the year when the hotel was busier. The biggest negative was the management of the pool towels - none of the poolside huts were open and instead we got tokens for 1 towel per person and we had to walk to the spa to get our towels every day (which was quite a distance from the family pool) and then the real bummer was having to return our wet towels to the spa at the end of the day or we don’t get our ‘towel tokens’ back for fresh towels the next day. We also had to ask a special favour to have more than 1 towel each - they did give them to us, but 2 beach towels should not really feel like a treat in a 5 star hotel! Overall a nice stay but would probably not return a second time as this hotel is not worth the extra travel to Gozo from the main island.
We will always come back. Kempinsk is clean, inviting and covid safe. The staff are courteous and attentive. The whole experience is just what we needed. The cherry on the cake was the lovely and delicious surprise of a Birthday Cake for me. Chocolate Yummy :)
Great place amazing staff very clean . Cocktails to DIE FOR passionately created by pravreen there mixologist . Food in restaurant to a high standard. All in all we were very well looked after thankyou we will be back soon 😆😆
On our return from the wonderful pool area to our room, to our surprise we found a birthday cake with the compliments of Kempinski. Such a nice gesture, thank you. Not only, we forgot our mobile phone charger, and the reception staff lent us one of their own whilst we're here. Oh, by the way room and hotel very clean and we feel safe.. Thank you so much..🙂🙂
Had a lovely experience, beautiful Hotel , Great staff who really make an Effort to make you feel welcome and special ! My Room had Spectacular Views , spotless cleanliness and lovely dinner in the evening and delicious breakfast, waitresses are extremely friendly and helpful. Thank you very much Kempinski..... till next time
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