What to expect
- Sleep Quality
Last 5 reviews
Family friendly hotel, with great pool for kids and adult, great breakfast, great room aminities, great service from staff the guy who serve me is very good look+ good smell that i really like it. 💚💚💙💙 Definetly will back again very soon.
Really bad check in process
The hotel was super crowded and even though the staff said check in time is at 3pm, I didn’t get my room keys until 4.30pm. Worst of all, I only got the keys to one room and the staff said she’ll deliver the keys for my second room later. Did they really expect me to wait in my room for the keys? I had to go to the reception again to ask for my keys and only gotten them at 6.30pm. The messy check in process absolutely ruined my itinerary. They gave me late check out for only the second room since I got the keys late but seriously? I didn’t need it cuz I was leaving before noon. What I needed was a smooth check in. Room wise, it was clean and good. Breakfast was not too bad. The pool was crowded.
Great facilities greater hospitality but....
The hotel is not giving a very good first impression with the far parking, crowded hotel lobby and not very friendly FO staff. The rooms also is not in the par of 5 star hotels, i’ve stay in 4 star hotel with better room. But all is getting better for the following night with the friendly HK and F&B staff. B’fast meal is not variety but the staff is really good. Married couple with no kids like me, i would prefer Lone Pine or Hard Rock. But if you have a small kids, this will be heaven for them with the big pools and water slide. But for overall, i like this hotel.
Wanted to stay here over the weekend with my husband for some quality time. Sadly had to wait so long for check in. Staff were not friendly and helpful. Car park was a disaster. Had to walk so far to the hotel lobby. We waited so long till my husband got fed up we left. Ended up spending our weekend in taiping. Sad for a 4 star rated hotel. They should be more efficient in check ins. Receptionist and concierge should be more helpful and try to smile sincerely. Even with masks on we can see they made no effort. Instead looked fed up. Maybe because many customers. But that's not our problem no? My husband and I will never come to this hotel ever again.
A Memorable Reunion Enhanced by Golden Sands
My school mates wanted to have a reunion to catch up old times. Some of us have not met for more then 23 years. When they finally settled the location to be Penang, the only hotel that came into my mind based on my own personal experience was Golden Sands... My reservation and booking was handled perfectly by Ms Kalpana... I have been making reservations with her for the last 5 years and everything was great as usual. Thank you Kalpana for having the patience to go through my request as due to the current covid situation we had to ensure all the SOP's are properly followed. Check in was smooth even though the hotel was running full... Excellent service my Ms Ayu and Ms Hazwanie... as i had booked 4 rooms everything was in perfect condition.. The rooms were all great... My friends were very impressed.. We also spent a lot of time on the hotel grounds and the pool and everything was great esp with all the SOP in place... Christoph the hotel Manager greeted us when we were chilling in the grounds and immediately you can notice his warmth and courteousness.... Breakfast was great too and also that adhered to all the SOP's.... Ahmad Rafiq and another person whom i cant recall the name( a middle aged Indian Man ) was great in arranging the tables and etc What i can say is the staff at Golden Sands is one of the reasons why i keep coming back here... You can feel their friendliness all across the hotel... All i can say thank you for a wonderful 2 nights and keep up the great work!!!
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.