Guest reviews Pangkor Laut Resort

by javin6111

Best staycation ever!

The people at YTL Hotels made the staycation the best ever! The staff - Top notch from reservation to the new Resident Manager, a familiar friendly face. I managed to reschedule the reservation several times due to CMCO with ease and was greeted by friendly staff during check-in. The room was beautifully decorated with complimentary cake and wine as we were there to celebrate our 20th Anniversary with our kids. The room - We were given probably the highest of all the hill villas and the view was amazing from the covered terrace. Getting to the villa is no issue at all as there's an elevator to bring us to the walkway linking to all the villas. The food - The food is excellent! I can still taste the roast duck which simply melts away in the mouth yet the skin is still crispy. The chef also arranged a feast instead of a simple breakfast as we were late for breakfast after the scheduled jungle hike. The best compliment I can think of is going back there the earliest possible but yet again I have to reschedule, again several times, due to CMCO and now MCO 3.0. Can't wait to be back at Pangkor Laut Resort, this time round it's a 6 couples retreat. Wife - A memorable staycation and anniversary celebration with the kids! Daughter - Being in nature! Son #1 - The room! Son #2 - The food! It's been 6 months since we were there and the next trip can't come fast enough.

by H5723UHrobp

Disgraceful treatment by hotel management

We are incredibly disappointed with this hotel. We booked to stay over New Year 2021/21 and were unable to travel due to COVID-19 causing our country’s borders to remain closed at the time of our travel. Despite booking our stay well before the pandemic hit and subject to cancellation terms which entitled us to a 50% refund, the hotel refused to refund our stay and simply stopped answering our emails and taking our calls. For a 5 star resort, to be treated with such disregard was appalling. We would expect a hotel of this calibre to honour their booking terms.

by Christoph W Malaysia

Perfect weekend stay

We had a wonderful time at the resort. Staff was super hospitable and helpful. Great villa, great food at the restaurants, wonderful atmosphere. The Beach is amazing and the jungle walk super exciting. Everything was done to make us feel at home. Hopefully we will come back.

by bjf7529

Luxury stay with very affordable price

It was a quality and pleasant stay in my recent visit to Pangkor Laut Resort. The resort has monitored the crowd at relatively small and yet did not discount on their services. Although some facilities remain closed to comply of SOP in the midst of pandemic, but overall, the existing facilities are more than enough for in house guest to enjoy. The food was great and the scenery just lovely. We were on resident package and it is really a super good deal.

by AzmiD_12 Penang Island, Malaysia

First visit

Had a surprised birthday treat from my girlfriend. I must say it was a beautiful trip. When we arrived at the reception Mas was so kind and helpful, she was always in contact with us to find out where we are as she was concern if we can make it in time for the 4pm boat trip. When we arrived at the Jetty, we were greeted by Anji, very friendly resort host if i may add. Anji brought us up all they way to our Villa and was also very knowledgeable about the resort and the island and its offerings. Anji even gave us his mobile number saying that he will be off the next couple of days but if we require anything else please do call him. Absolutely a "Keeper" an asset to the resort. When we were in our room, we were a little bit disappointed with the amenities in the room. The coffee/tea offers were 2 stars the most. Tea was BOH and only dark tea, there were no other choice, seriously no other options? for rm1700 villa i would reckon they could have given a better selection of coffee and tea. The mini bar is old and really small with only 2 bottles of water. first night dinner was brilliant. We met Darwin whom we found out later was the Asst F&B Manager, a friendly and pleasant guy. The next morning we came for breakfast early, it was ala carte buffet with about only 7 items/dishes to choose from. We both decided to try almost everything on the menu. before ordering we were served mixed fruit plate and a basket of bakeries. To my surprised the bakeries were all cold. The croissant were cold and felt and tasted like damp cardboards. There were no butter or jams offered. We ordered Tom yum noodles, and it had no taste at all, however when i tried the roti canai and the dhal; it was heavenly. The roti is so light and cripy, the dhal is so creamy wowww... so delicious. I'm a coffee drinker and it is so important that i get good coffee especially in the morning. The waiter came and ask if i want coffee or tea, thats it, no other choices, so i ordered coffee, to my surprised in a Resort like this, i was served filtered watered down coffee poured from a glass flask, no offence but the last time i saw this kind of coffee glass flask was way back in the 90s. So after breakfast a lady staff approach me and asked if all is ok, i began to give my feed back and she said she will give my feed back to the relevant people. few minutes later Darwin and Executive Sous Chef Suhaimi came to our table and apologizes about what had happened to us and thank us for our feed back and promised to improve and do better. From then onwards, Darwin and Chef Suhaimi were always around and making sure all our meals were up to our standards, do not get us wrong, we do not want or expect royalty treatment just that we should be given the minimum standards for what we paid for. I must say the GEM of this resort is actually not the Villas or the pool, or the bars it is the STAFFS,,,, ANJI, DARWIN, SUHAIMI, MAS, MAJUM, these are the ones that makes the difference between a good resort and the excellent resort.. Thank you all...we will definitely be back.