Guest reviews Pangkor Laut Resort

by Christoph W Malaysia

Perfect weekend stay

We had a wonderful time at the resort. Staff was super hospitable and helpful. Great villa, great food at the restaurants, wonderful atmosphere. The Beach is amazing and the jungle walk super exciting. Everything was done to make us feel at home. Hopefully we will come back.

by bjf7529

Luxury stay with very affordable price

It was a quality and pleasant stay in my recent visit to Pangkor Laut Resort. The resort has monitored the crowd at relatively small and yet did not discount on their services. Although some facilities remain closed to comply of SOP in the midst of pandemic, but overall, the existing facilities are more than enough for in house guest to enjoy. The food was great and the scenery just lovely. We were on resident package and it is really a super good deal.

by AzmiD_12 Penang Island, Malaysia

First visit

Had a surprised birthday treat from my girlfriend. I must say it was a beautiful trip. When we arrived at the reception Mas was so kind and helpful, she was always in contact with us to find out where we are as she was concern if we can make it in time for the 4pm boat trip. When we arrived at the Jetty, we were greeted by Anji, very friendly resort host if i may add. Anji brought us up all they way to our Villa and was also very knowledgeable about the resort and the island and its offerings. Anji even gave us his mobile number saying that he will be off the next couple of days but if we require anything else please do call him. Absolutely a "Keeper" an asset to the resort. When we were in our room, we were a little bit disappointed with the amenities in the room. The coffee/tea offers were 2 stars the most. Tea was BOH and only dark tea, there were no other choice, seriously no other options? for rm1700 villa i would reckon they could have given a better selection of coffee and tea. The mini bar is old and really small with only 2 bottles of water. first night dinner was brilliant. We met Darwin whom we found out later was the Asst F&B Manager, a friendly and pleasant guy. The next morning we came for breakfast early, it was ala carte buffet with about only 7 items/dishes to choose from. We both decided to try almost everything on the menu. before ordering we were served mixed fruit plate and a basket of bakeries. To my surprised the bakeries were all cold. The croissant were cold and felt and tasted like damp cardboards. There were no butter or jams offered. We ordered Tom yum noodles, and it had no taste at all, however when i tried the roti canai and the dhal; it was heavenly. The roti is so light and cripy, the dhal is so creamy wowww... so delicious. I'm a coffee drinker and it is so important that i get good coffee especially in the morning. The waiter came and ask if i want coffee or tea, thats it, no other choices, so i ordered coffee, to my surprised in a Resort like this, i was served filtered watered down coffee poured from a glass flask, no offence but the last time i saw this kind of coffee glass flask was way back in the 90s. So after breakfast a lady staff approach me and asked if all is ok, i began to give my feed back and she said she will give my feed back to the relevant people. few minutes later Darwin and Executive Sous Chef Suhaimi came to our table and apologizes about what had happened to us and thank us for our feed back and promised to improve and do better. From then onwards, Darwin and Chef Suhaimi were always around and making sure all our meals were up to our standards, do not get us wrong, we do not want or expect royalty treatment just that we should be given the minimum standards for what we paid for. I must say the GEM of this resort is actually not the Villas or the pool, or the bars it is the STAFFS,,,, ANJI, DARWIN, SUHAIMI, MAS, MAJUM, these are the ones that makes the difference between a good resort and the excellent resort.. Thank you all...we will definitely be back.

by Chew L

I love this place, nice service.

Visited 7-11 April 2021, with 1 kid. Nice Scenery of cox. Very good service. Special thanks to Mr. SEGAR, Darwin & Komang ♥️ and a tall lady that I didn't notice her name, but I think she is in the management level, she is kind n helpful, professional 👍🏻 This is our third time visit within half year, wil come back again, just bcox of nice service by Mr. SEGAR n Darwin. Kids friendly, chef cooked simple kids meal upon request, my kid enjoyed it very much. The lunch n dining menu changed compare with last December trip, well done. We feel fresh n really enjoy the food. I like the mango kerabu at Royal Bay 😊♥️ Yoga coach is very professional. I hope can get a special rate from sales team since we r very supportive, but too bad we didn't receive any call for 2nd visit offer, sales team can push the sales for 2nd booking in this covid year, cox we only allow to stay in own town, own state, wish to come back again.

by ChristinePhing Kuala Lumpur, Kuala Lumpur, Malaysia

Service and maintenance levels dropped. Not worth price paid.

Pangkor Laut is a lovely getaway not too far from KL but due to the MCO and restrictions, sales dropped and staff were cut down. I was here for work reasons, only to find that the room was not satisfactory with the hot showers, bath and sink not working. This was not only my situation but another colleague too. So this is not working at a rate of 20% among the rooms we took. My room phone was also not working, WiFi was unstable and one of the toiletry boxes provided was empty! Though they fixed the issues speedily, this should not happen to a 5-star resort. To make it worse, our sunset dinner by the beach had table cloth that was not ironed (shown in pictures), and the standard bread and butter was not served. It is said dinner starts at 7pm, but we were only served at 8pm+ because guests were not ushered to the dining table. At the lobby the picture below will also shows the seat dirtied by lizard poo. I maybe obsessed with details, but attention to detail is the price paid for to luxury resorts.