Guest reviews Pangkor Laut Resort

by LeonCL29

Beautiful Holiday

I was lucky enough to be able to come and enjoy our 3D2N stay here just 1 day before the 2nd MCO lockdown. I brought my fiancé here for a relaxing holiday and it was her first time here. We stayed in the Sea Villa and it was amazing (Not my first time here). Everything was great from the booking to the day we left the Island. Special thanks to the reservation team for helping us out with a very last minute change of the traveling date. Really appreciate it. Also, thank you to Grace from front office for helping us in booking our dinner and also accommodating my special request of having a Seaview seat in Uncle Lim's Kitchen. Food was amazing in Uncle Lim's as well. I'm happy that the breakfast have turn back to buffet cause I read some review prior my visit and there's seems to have a lot of complain on the slow service during the breakfast when it's still the ala carte buffet. Overall, everything was great. Me and my fiancé had a great time here. Will we come back again? Definitely.

by RuchiBindal

Paradise!

The time we stepped from our car to the jetty to take a ride to Pangkor Laut Resort,we were mesmerized by the beautiful view and in awe by the hospitality of the management and staff.. Maxine Jernal, the resident manager was overlooking at each and every detail and making sure our stay was comfortable. Being vegetarian, we thought that we might have a tiugh time at the island but the restaurant managers and chef took special care by treating us with customized food for each and every meal. Special thanks to the chef Danny and Wyan li. Not to forget Viji, Magesh, Sharma T. and sayag who took utmost care of our meals and managing our bookings at the each & every restaurant. Special mention of Mico who helped us with making the bookings at different places in the resort, as per our convenience. Thanks to all the staff, they were very polite, understanding, welcoming, with a smile on their faces. The beaches were super clean, kayaking was fun and the villas were super comfy to stay. Worth Visit!

by orlan2014 Reading, Pennsylvania

Beautiful location

Spent 3 lovely days at the resort in a sea villa. Overall a very pleasant stay due to attentive , friendly staff but the resort itself is in need of rehab- units are old and dated and quite different from images created by marketing brochures. Restaurants all had good service but food was average . A special thanks to Mahab and Mervin at Chapman’s for their excellent service. The newly built Uncle Lim’s restaurant had wonderful ambiance and Vije and his team are very attentive. The grounds are absolutely beautiful with gardens all perfectly manicured and maintained. The peace and calm of a sea villa stay is spoiled by regular tour boats from the mainland speeding right up to your balcony area at regular intervals during the day. On the Sunday morning the first tour boat stopped outside at 7.45am. Not only is this intrusive but passengers cheer and shout as the boats slow down while they tour and are introduced to the resort area. This is something management could perhaps change. The jungle walk is certainly worth doing - most informative and a pleasant hike !

by SH L Kuala Lumpur, Malaysia

Exclusive Hilltop Estate

We checked in the beautiful Estate 5 on the hilltop with an amazing breathtaking view of the Ocean from our infinity pool. Great to watch sunset. I like the very private jacuzzi tucked in a hidden rainforest that tease you with glimpse of the sea and Pangkor island from the cliff. 

Everything is so amazing and the we have dedicated driver to bring us to Emerald beach and the rainforest. Mr Au, Pritiya our butler and her crew have such a personalised service throughout our stay that the entire experience is very unique. Food is just AMAZING. 

Perfect for private getaway during covid season. It’s just you and your family in a vast estate surrounded by lush rainforest and various animals such as monkeys, hornbills, eagles.

by Stephanie T

A fly in my meal and the kitchen said it’s a charcoal!

My husband and I booked 4D3N resident package to celebrate our wedding anniversary & new year. We have been there 6 years ago and we had good memories about the resort. However the visit this time was not as great as the last. Due to SOP, a lot of places were closed including spa village which I missed the most. Noted that there were quite a number of interns around but not all of them are well trained to face customers. We paid more and booked a sea villa this time (last time was beach villa). We didn’t think the villa live up to our expectations. On our first night, the aircon tripped twice and I woke up drenched in sweat! The tap of the bathtub was not working well as water constantly flew out from the tap when we opened the tap. We were offered to move to another room which we did in the end as the aircon continued to trip every two hours even though the technician came and checked the aircon. The drama of the stay was on new year’s lunch at Chapman’s Bar which I experienced an unacceptable incident in a five star resort. I ordered a plate of fried hor fun at Chapman’s Bar and happily finished the whole plate only then I realised that there was a fly lying in the plate. I was horrified and quickly asked the waiter to come and check. He did confirm that it’s a fly and he asked to bring the plate to kitchen to check. Without much thought I said ok. When he came back, he no longer had the plate with him. What’s more shocking was that he told us that the kitchen said it’s not a fly but bits of charcoal. We then asked the waiter to bring the plate out so that we all can verify on the spot. He said the noodle has been discarded and they couldn’t retrieve it anymore! If it was indeed bits of charcoal and not fly wouldn’t the kitchen want to clarify with customer first before discard the food? It’s totally unacceptable! We were deeply disappointed with the lack of integrity and dishonesty of the kitchen. Lesson learnt: 1. I should have taken a photo of the fly 2. I should not have let the plate leave my vision In the end the hotel manager Maxine came and apologised. She admitted that the kitchen didn’t follow SOP (by right the food should be kept for investigation if there’s foreign object found). She and the executive Chef (not the same chef from Chapman’s bar) did a good job in making sure the rest of our stay was as comfortable as possible. Hence the two stars were for their effort else I would have rated one star only.