What to expect
- Sleep Quality
Last 5 reviews
We wanted to have a staycation over the weekend but the hotel really made me disappointed. The hygiene and cleaning were not the best actually it was the worst. When we checked in, all the tables were covered with full of dust. The gaps between on phones were dreadful. When I cleaned them with wipes, I could see black dust all over. I just cleaned by myself. The toilet bowl was ABSOLUTELY disgusting. Only middle of the toilet bowl has been cleaned for a long time, the side/edge of the toilet bowl was completely black, layered with pooh basically. I called the housekeeping and she tried to clean it with a towel. I told her she needs cleaning tools and some kind of liquid and she went to get them. She still cleaned the toilet bowl in the middle only and I had to point out the edges and she realised what I meant. It was not acceptable. It seemed like it hasn't been cleaned properly for months. It was literally disgusting. In room dining service was dreadful too. I ordered the caesar salad comes with chicken satay but it came with 6 pieces of tomato, 4-6 lettuce leaves and boiled egg. I called them back and they said the chicken will be delivered immediately but 2 tiny sticks of chicken came 20 mins later. As I was going out, I had to eat the salad and chicken separately and they charged me 70RM something like that. I just paid. Also, the hotel website advertised the special promotion, a free night in Malacca Majestic but they didn't include terms and conditions in the website. If I had know, the free night is only available during week days, I have booked the hotel from different website. I could have used a free night voucher. When I checked out, they gave me the gift certificate and it was stated "Weekdays, Sunday to Thursday, until 20th December". I called the hotel it was a false advertisement and it was not right to charge more money for the package if I couldn't use it. The staff on the phone said they can't do anything about it and he said "You still have a lot of time so you can use it", which means I have to take a time off from work to go to Malacca in the middle of the week? Also, the room is right next to the main roads. You can hear terrible traffic noises all night. Majestic doesn't meet 4-5 star hotel category and I would recommend to go to different hotels in KL.
Came here for a night stay. Unfortunately paid extra compared to others as we didn’t realise there a package and offers. Future travelers please check the website and available promotions. The hotel it self is wonderful. Check in check out was fast. Lobby was clean. Just one concern when we came there the bell boy passed us without offering to even carry our bags. In the end we had to carry it all the way to 9th floor but it’s ok. The parking: Vallet parking : Rm 40 per day ( acceptable ) Normal hotel parking ( Rm 14/ day- cashless , only touch & go ( min rm 20 balance you should have in the card, and also received credit card and debit cards) - unacceptable as it’s the hotel parking and should gv discount or a flat rate or even free for staying in guest. Imaging if you wanna stay for 10 days so you have to pay for each day. Even 5 star hotels don’t charge for parking these days. Room: It was spacious, clean. Bed was comfortable, pillow was nice. Good ambience. Toilet was an open concept but they have sliding glass door with curtains for privacy. It was all well till suddenly out of no where, the water from the toilet started to regurgitate and flow out to the bathroom floor. That really was a mood spoiler as it was my birthday and the whole room smelled like poop and urine. Complained to the front desk and I thought they would change the room but instead sent a guy to pour chemical into the drain hole and fix air freshener 🤦♂️🙅🏻♂️🤷🏼♂️. I’m a Bon voy platinum member but sadly I had to continue sleeping in that unpleasant smell the whole night in the same room. Complained the next morning again to the front desk and he just smiled and changed the topic. So I just ignored. Besides the smell , the room was good. Basic amenities are there. Coffee maker , toothbrush , soaps and etc. Mini bar is chargeable. In room dining is extremely expensive. F&B - We had buffet for dinner - it was ok. Not bad. Varieties were there. The staffs were okay but I really pity them as they are all working double shifts mostly and in the end of the day all looks exhausted and malfunctioning. I understand that it’s probably due to MCO and lacking of resources. Otherwise the staffs were trying their best to keep up and smile and met all our requests. Bravo to them. Breakfast - bento sets. I have shared some pics please check it out for the menu. Can’t do much as it’s due to the RMCO. But in a way it’s good coz one portion is big and you get full. So it’s avoiding food wastage and over eating too. Tea time - tea and scones ( must try) they have nice tea and scones and some savoury pastries. Prices ranges from rm 70-140 per pax depending on which location you will have your teas and scones. Take the one in colonial cafe which is cheaper and the one in orchid room which is more expensive. What’s disappointing is some food was the frozen and fast food. Ordered chicken wings they gv 8 pieces of it ( but it’s frozen ones) like the Ayamas or other brand. Im not exactly sure but we eat that at home which cost around rm 55. So please be wise in choosing your menus. Overall I think the food prices were expensive thn most hotels ( for me ).Varieties also limited. Depends on preference. There are no shops around that hotel so you have no choice to buy is there or get grab food. If you can walk around 2-3km then you could find some food around. Pool - clean , 4ft depth. They have timing that allow only 2 pax per hour session. So it’s good at least it’s open. Gym is open too. Entertainment : they have one of the best jazz groups in the country performing daily. It’s called the Solianos. It’s really soothing to listen to these guys performing. Overall I was happy with my stay except for the room toilet issues but it’s ok. Will surely go back again. Hope some Improvement will be done based on these comments here. Thank you :-)
We checked into the hotel on Monday and left on a Wednesday. The check in service was good and efficient. We booked a suite for ourselves and a twin bed for the kids, so everyone had enough space. Breakfast and dinner was at the colonial cafe and all meals were served in bento. My stay was marred by the loss of my earpods which I left in the room and they were missing after we came back. My own fault for not locking them in the safe. The second issue is how slow the breakfast was on the second morning. I understand there were probably short of staff but the service while good, was slow. Will definitely go back again.
Turun standard lahh
We returned to Majestic Hotel Kuala Lumpur to reward ourselves with a staycation within the city. We had an amazing time there 2 years ago and it was our first choice when we wanted to go for this staycation. However, we were a bit disappointed laa.. 1. Parking - changed to cashless parking. RM14 per day (multiple access but need to be validated at the reception before exit). However, if you exited and your TnG balance is less than RM20, you cannot re-enter .... really inconvenient. And imho, stay in guest should not even have to pay RM14 parking fees.. so low class wei .. 2. Room upon entry very nice.. but towels got stains, bath tub not cleaned properly. I have to clean it up before use (takut mah) .. 3. No buffet breakfast but understandable because of the Covid situation Overall, compared to our first experience at The Majestic ... this time round is less majestic lah .. But the bed and pillow still the best ! I will rate it 3.5/5. Hopefully the next time we return (unsure), we will get to enjoy the real Majestic hospitality again.
Disappointed with the service
Dine in to Colonial Cafe for dinner and was disappointed at their slow service and attentiveness. It takes about 30 minutes for them to clear the bento (we had to prompt the waiter) and takes another 20 minutes to serve the dessert after clearing. Dessert came together with coffee , and A spoon ( to be used for cake and coffee?) As for their “5 choice selectors” - Presentation of the food is definitely worst than a restaurant. Serving bento set ? Oh man, worst place to pick for birthday celebration. Room was fine except they had wedding on going and the music and speech from the event can be heard clearly and loudly from the room. Sound proof is terrible and should have not put your guest at the room near to the event space if there is an event on going. ( we were placed directly on top of the event hall )
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