What to expect
- Sleep Quality
Last 5 reviews
Amazing Dinner n celebration belated birthday
So classic place to chill n hang out.Dinner with friends at Colonial Restoran many choices of food, friendly and entertaining staff..(stacey&lina).thanks to all for wonderful service. Ualls make myday.Definately will comeback again.#staysafe
Stayed in a suite room, totally not worth for it
I’ve booked a junior suite in tower wing and I have been told that it has “upgraded” to the majestic wing which my partner and I thought that it is actually downgraded. I have invited my friends for my birthday celebrations and all of them found that it’s not worth as a suite and price. One of them was staying in the hotel as well, she said it’s totally different from what they got when they’re staying in the suite in Majestic last time. Secondly, there’s no one to greet me for my birthday and there’s nothing happen during my whole stay. It’s totally unacceptable as for SPG standard. It means SPG members’ profile is totally not worth for your crew to read it before or when your guest approach. Third, the parking fee is hilarious. I’m totally understood that not in-house guest will need to pay for the car parking entrance fee but it’s not for the in-house guest. Some more we’re staying for three days in a suite, it has charged for RM45 for three days stays. Is your hotel is so crazy about money? Even we have stayed in your property and we still have to pay for the parking? Funny. This is the first hotel ever. Forth, as per mentioned, I was staying in an “upgraded” suite room in the majestic wing, the breakfast totally sucked! Two days breakfast with only pastries, don’t even have any sausages or ham or eggs or something else even we have asked for it. Also, we will have to call to the counter, begging for jam & butter for toasts and milk for tea! How much does these cost to you? Fifth, the decoration in the living room, there’s missing a warm and comfortable feel to the hotel guest. The couch just empties without any cushions on it which makes the couches and the living room not comfortable to sit with. We can’t sit there for more than 15 mins as there was nothing to support our backs when we’re on the couch. The couches were quite deep for the depth. We have to bring our pillows from the bedroom to use it as a back supports which is not hygienic and ergonomics. I have no ideals or any plans to stay with this property again as it has disappointed me and my partners, even my friends. For me, I think the excellent reviews of your property is not worth for my stays. I definitely share my experiences with TripAdvisor or Google review or anyone who/ which to know more about your property. Good luck!
Extremely Terrible Breakfast
Misleading package for junior suite where hotel mention it includes breakfast but just come with a few pieces of bread and not able to accommodate simple ask of eggs or fried rice. Suite condition needs improvement with obvious wallpaper and paint crack.
Not so Majestic.
Majestic Hotel review. I stayed here for 3 days 2 nights with my Fiancé last week. Initially,i would want to rate this below average,but right before we left the hotel,i would say the rating went from below average to BAD. 1. On the first day, upon arrival my fiancé carried all of our luggages on his own. No hotel staff or bell boy offered to help him with it.I felt bad and ran over to give him a hand. 2. Upon arrival, i was told that there will be no breakfast spread as the hotel restaurants are closed. Imagine paying extra for breakfast only to be given this news. ( It should have been stated on their websites),or practise social distancing during breakfast at the restaurant. The restaurants were open for dining during dinner though. -so dinner is allowed but not breakfast. The pool and all other amenities and facilities were closed as well,which was understandable since we’re still under RMCO. 3. Breakfast was served in the room, however it only came with a few types of bread,butter,jam,coffee and juice. Additional request,such as an egg would incur additional charges which was just unacceptable. They would not give anything extra to compensate for the poor breakfast spread. 4. Second day,in room breakfast dining came in with only one of each type bread/pastry. I paid for 2 people, however the hotel conveniently reduced the serving for the second day. I guess they were assuming that my fiancé and i will share the tiny danishes. 5. Second day, i came back to the room to use the bathtub,only to find the bathtub drain lever is not working. Informed the icenter, and was advised that someone would actually come and look it,but no one came. Disappointing service. Over all the entire experience was a complete waste of time and money. It was the most unpleasant hotel stay. I would recommend to check out other hotels around the area. The only good point would be the cleanliness,but that is generally expected from any hotel.
We stayed 2 nites at Governor’s suite. Had an excellent time. It’s a Beautiful room and spacious. Great butler services!!! Plentiful choices at breakfast. Love the colonial touches throughout the hotel. Will definitely come back!
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